Assist problems of the 2021 Cadillac Escalade

- what component or system failed or malfunctioned, and is it available for inspection upon request? the rearview backup camera system seems to be misaligned or improperly calibrated or connecting to the wrong camera when put into reverse. When the vehicle is placed in reverse, the camera image points downward and primarily shows the rear bumper rather than the area behind the vehicle. This significantly limits the rear field of view that the camera is intended to provide. -how was your safety or the safety of others put at risk? because the backup camera view points downward and does not clearly show the area behind the vehicle, it does not show me pedestrians, small children, vehicles or objects directly behind the vehicle when reversing. This creates a risk of backing into a person, vehicle, or object because the driver cannot rely on the camera display to safely check the rear area. - has the problem been reproduced or confirmed by a dealer or independent service center? the dealership did confirm that this is an issue and advised me that they could not figure out what the problem is and sent me on my way without resolution. -has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? the component has been inspected by the dealership. They confirmed it has an issue by comparing the view with another Escalade. -were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? no warning lamps, messages, or alerts appeared prior to or during the issue. The backup camera display functions normally but consistently shows an incorrect downward viewing angle that primarily displays the rear bumper instead of the area behind the vehicle.

I recently purchased a 2021 Cadillac Escalade with supercruise driver assistance system. There have been at least 5 instances where I attempted to turn off the supercruise function and the system does not allow me to regain control of the vehicle. For example, I will turn off the supercruise fuction by hitting the supercruise function on the steering wheel and it will begin to flash red on the steering wheel. I will move the steering wheel slightly to let the system know I am taking control of the vehicle but the vehicle does not recognize my input. The car will start to slow down, turn on the flashers, and announce over the speakers to "take control of the vehicle. " the main issue is that the car will fight me and not allow me to accelerate to keep up with traffic. There are sometimes when supercruise turns off without incident, but my issue stems from when supercruise mistakenly thinks that I am not in control of the vehicle and slows down. Again, I have put my hands back on, I put input into the steering wheel to let it know I'm in control and even tap the brakes. I have contacted Cadillac customer service and have opened a case on June 28, 2021. The case number is 9-680-7138449.