Table 1 shows one common equipment related problems of the 2023 Cadillac Escalade.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
On 09-15-25, my 2023 Cadillac Escalade passed the picoscope test that was performed at the randy marion Cadillac dealership, located at 4700 southside blvd. , jacksonville, FL. , in reference to the 6. 2 engine recall. After the engine oil change and oil filler cap replacement, the dealership failed to provide the insert for the owner's manual and had no idea what I was talking about. As a result, I'm asking that an owner's manual insert be mailed to my home address. Thanks!.
My [xxx] was sleeping in the parked car. My wife was also in the car with her. Engine and ac were on. The key was inside. Doors and trunk were unlocked. I got outside the car and got my older kid. The doors opened as usual. Then my wife stepped outside the car to get something from the trunk, and she closed her door as well to avoid heat coming in. The vehicle immediately auto locked the doors with the key inside it. So my little one got locked inside. The doors or the trunk did not open again. There was no cell reception, so no way to get roadside help or call 911. The car was parked under direct sun in hot weather. It then shut off the engine (and ac) as well. To avoid heat stroke, we broke into the car to save the child. Obviously damaged the vehicle in the process. The problem of doors/trunk locking with the key inside happened a second time the next day. This time engine was off. I was already inside. My door was open. What component or system failed or malfunctioned, and is it available for inspection upon request? locks, remote how was your safety or the safety of others put at risk? risk of child death from heat stroke has the problem been reproduced or confirmed by a dealer or independent service center? not yet taken to a dealer has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? no were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? none information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
I was driving home from getting groceries when all of a sudden the vehicle starts to make a loud noise from the engine (no warning lamps/lights or any messages popped up. ) I proceeded to go home and call my husband and ask for his help with the problem. I recorded a video of the car and sent it to him, and he said that it sounded like the engine is knocking and told me to shut the car off and call the dealership to further discuss the situation with them. After calling the dealership they towed my car to get it diagnosed. It has been a month or so now since leaving my car with them and they still cannot diagnose the issue.
On [xxx] my 2023 Cadillac Escalade super cruise VIN: [xxx] with approximately 9600 miles failed to operate in a safe manner and has malfunctioned. The vehicle has been well maintained and follows all manufacturer specifications. It is a lemon. The engine seized while operating on the highway. The vehicle lost speed, there was a crashing boom sound, followed by extreme shaking as grinded to a halt. It was extremely challenging for the driver to maintain control. The dealership confirmed the engine will not turn over, they removed the oil filter and examined the oil sample from it. The sample showed signs of metal, a clear indication of an internal failure. The procedure now is to order a new engine, radiator, oil cooler lines and all one time use components of the fuel injection rails all seals, gaskets and bolts required by general motors. In addition, the emergency braking system did not engage. The onstar system emailed me the night before a clean bill of health with their diagnostic app. There were also no check engine lights prior to using the vehicle. Our use of the vehicle has been impaired, the market value has dropped, and there are obvious safety concerns in placing my family in this vehicle. My research online indicates this is a known issue, however no safety recall has been issued. Police arrived on scene to assist in tow. Police station was boxford, MA. A report has yet to be completed. I look forward to your prompt response and resolution to this matter. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
On multiple occasions I have felt rattling/shaking/rumbling within the vehicle engine area. It began within the first 3 months of having the vehicle in my possession (we purchased the vehicle in January 2024). I also had an occasion sometime around March or April of 2024 where I was accelerating after a red light and the vehicle was lagging. I pressed on the gas harder but it wouldn't get up to speed like it normally does--rpms were going up, up, up, but the speed of the car did not match. There was another red light right so I braked to stop and upon that light turning green everything was back to normal. I reported this to my service provider when I went in for my first oil change, the dealer was unable to duplicate the issues and I was told the car was inspected and appeared to be ok. I have since experienced the same rattling/shaking/rumbling on several occasions.
The vehicle has an “auto hold” option, when enabled if you come to a complete stop you can take your foot off the brake and it will stay stopped. Most vehicles have this offering, and when enabled, stays on by default. Cadillac’s version needs to be enabled every time the car starts, as well as if you put it in park, plus potential other situations. They claim this is a safety “feature” when in fact it is a safety hazard. The point being, if it’s on by default and you forget about it, worst case you take your foot off the brake and need to hit the gas to move forward. With theirs, your worst case (which happens often unfortunately) is that you think it’s still enabled when it actually has disengaged, then you take your foot off the brake at a stop sign or stop light, and instead of staying stopped you roll into the car in front of you. This is a serious hazard that needs to be fixed but Cadillac doesn’t seem interested in addressing it. Hopefully you have more success.
The rear park gridlines are not getting activated. Dealer mentioned that there is a bug in an infotainment system but its been open from last 6-9 months and not resolved. This really affecting my parking ability. This should be a safety concern and should be resolved ASAP.
Friday 03/03/2023 off hwy 34 was on i25 for about 5 minutes going 75 I accelerated to 80, to get in my right lane and out of the fast lane got over and a pop up came on my dash board, said press start. I then realized my car lost power on the interstate with cars going 75-80+ mph and I had no way of starting or pulling off the side of the road, as there was construction and temporary road w/ barricades on both sides. My car was stopped in highway traffic, I was pumping my brakes to notify the semi behind me that something was wrong so he wouldn’t hit me. How is a 2023 vehicle going to stop on the highway with evening traffic, no where to pull over and hope I don’t get in an accident, it was dangerous and there was no notifications on the dashboard telling me what was wrong. My fuel was full, battery was fine and oil life was good. There could have been several fatalities as it was on the interstate and I was in the right lane with moving traffic in both. Approximately 6:50pm. I do have photos and video of the incident. I hit the onstar button, was holding for several minutes, it disconnected, so I hit the sos emergency button and the operator took my info including my location on I-25 near mile marker 255 prior to the exit near the park n ride. She advised she was sending cdot to get traffic controlled, traffic in the left lane was still moving fast, people were honking and going around the semi. My sister was in her Cadillac in front of me stopped with her hazards so traffic behind could see the hazards. Cdot arrived about 15 minutes later, and then followed by a state patrol officer. He advised me to get in my sisters vehicle, and go to the park n ride at exit 255 and the tow truck and office would meet me there.
I just purchased this 2023 Cadillac Escalade and many more customers have stated the same issue with their new Cadillac Escalade. The camera front/rear guidelines/ are missing making parking and other things very dangerous to comsumers and pedestrians. Please follow up on this since these vehicles are being sold like this and gm had knowledge of this yet they do not fix this problem. Thank you.
I hooked up a 20' car hauler trailer with trailer brakes to my 2023 Cadillac Escalade and proceeded to go on a trip when immediately I received a message on the dash that said, "service trailer brakes" and then proceeded by another message that says "trailer brakes have been disabled". I took the trailer to a trailer shop where they checked all of the wiring, connections and brakes on the new 2023 trailer and they said everything was working perfectly when they hooked up their electrical device to the trailer. They said the problem was with the 2023 Cadillac Escalade internal brake controller. I took the Escalade to Cadillac of south charlotte on Dec 30, 2022 and they confirmed that there is a problem with the controller and there is no fix. This is consistent to what I have read on the 2021-2022 gm vehicles that have this controller. This is a safety hazard should anyone try to trailer assuming their brakes are working on their trailer and they do not.
Vehicle: 2023 Cadillac Escalade purchased in oct 2022. At the time of new vehicle delivery the dealer in atlanta peachtree blvd, informs the reverse camera is not working completely - has issues - 1. ) missing gridlines 2. ) blue hour glass reducing the visibility while reversing the vehicle. Dealer states this is gm Cadillac issue and they cannot solve it. 3. ) there is an irritating vibration sound while driving this 2023 Escalade above 70 mph ( like a flag on top of vehicle). The dealer in atlanta, peachtree blvd cannot fix the problem even after 4 service center visits, and keeping the vehicle for more than 10 days . It is now almost 8 months since the new 2023 Escalade was purchased. Called up gm Cadillac customer support many times on 800 333 4223 since one month and registered the complaint case and even gm Cadillac does not know and does not have a clue on how to provide any solution. The customer support provided by gm Cadillac customer support team is pathetic. No response to customer complaints !!!!! the gm Cadillac customer support team is not qualified to deal with customer issues / pain. It is pathetic to have companies like gm Cadillac to ignore problems with their premium vehicle like Escalade. I do not see any other solution, hence reporting the issue with NHTSA. Manufacturers like gm Cadillac should not sell vehicles with known issues, without informing customers.
The backup camera has no guidelines. Gm has a bulletin but no fix and has not issues a recall. Document id is 6153943. My dealer has told me they cannot do anything. . Read more...
No grid lines on back up camera or forward camera views. The grid line option is grayed out and unavailable. A hourglass icon appears constantly as indicating an issue. This makes reversing into parking spaces very difficult.