Wiper problems of the 2023 Cadillac Escalade

The night vision camera lens on my 2023 Cadillac Escalade esv cracked from what appears to be road debris during normal highway driving. No collision occurred. The crack — a star pattern consistent with a rock strike — was discovered during a service visit on December 1, 2025 (ro 502394, 37,314 miles). I was not aware of the failure prior to that visit, meaning the safety system may have been inoperative for an unknown period. The lens is positioned very low on the driver side grille with no protection — directly in the path of road debris at highway speeds. This placement of a standard glass lens on a safety-critical system appears to be a design defect. Research confirms multiple Cadillac owners across the Escalade and xt6 have reported identical cracking from road debris, suggesting a systemic issue across gm night vision systems. Replacement cost is $1,701. 23 and requires a proprietary tool available only at Cadillac dealers. Gm has categorized this as a road hazard requiring an insurance claim rather than addressing it as a design defect.

An intermittent orange flashing light in or near the heads-up display area has been reported at multiple service visits on my 2023 Cadillac Escalade esv (VIN: [xxx]) with no resolution. First reported xxx (ro xxx, ed morse Cadillac tampa) — could not duplicate. Reported again may 13, 2025 (ro xxx) — could not duplicate. The issue continues to occur intermittently as of this filing. The orange flash occurs during nighttime driving and is visible to the driver. No cause has been identified and no fix has been provided across multiple authorized dealership visits. An unresolved intermittent flashing light in the driver's field of vision during highway driving is a distraction hazard. Dealership: ed morse Cadillac tampa, 101 e fletcher Ave, tampa FL 33612. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

When reversing this huge SUV, there is no visibility. Currently, I have to keep pressing my brakes to get the red light to see little however it is not enough. I have taken it to the 2 different Cadillac Escalade dealership and they keep giving it back to me that it is working properly. This has been a problem since I bought this car, unfortunately when we went to test drive it was in a very bright parking lot. During the day it is fine, however if I reverse at night and god forbid hit someone/something - gm will be liable as this should not be on the road and they refuse the fix this big safety concern. Please note this is a 7 passenger SUV- it is too big to lack reverse visibility.