general problems of the 2024 Cadillac Escalade

Got warning message on dashboard “brake system failure”. Brought car to dealer and they replaced defective master brake cylinder.

Dear NHTSA, my name is fadi azar, and I am the owner of a 2024 Cadillac Escalade esv, VIN 1gys4pkl6rr249466. I am submitting this complaint because Cadillac and their dealership have failed to address serious safety recalls on my vehicle, despite repeated attempts on my part to get them resolved. ? ?? recalls involved: 1. Nhtsa recall 25v274000 / gm n252494000 – engine defect that may cause engine failure or power loss, leading to potential crashes. 2. Nhtsa recall 24v674000 / gm n242447990 – brake fluid warning light software may fail, increasing the risk of brake issues. ? ? why this is critical: I operate a professional black car service, transporting vip clients and executives. These unresolved safety recalls put my customers, myself, and others at risk. Despite contacting the Cadillac dealership multiple times, they have refused to take action or provide a timeline for the necessary repairs. I believe this is a serious failure in protecting driver and passenger safety. ? ?? vehicle & contact information: •year/model: 2024 Cadillac Escalade esv •VIN: 1gys4pkl6rr249466 •mileage: [insert current mileage here] •name: fadi azar •location: [city, state] •email: fadiazar198502@gmail. Com •phone: [insert phone number] •profession: vip driver – black car service ? ?? requested action: I respectfully request that NHTSA take steps to ensure gm and their dealership fulfill their recall obligations for my vehicle in a timely and safe manner. Thank you for your time and help with this urgent matter. Sincerely, fadi azar fadiazar198502@gmail. Com.

Clicking that the dealer stated was normal. It was not loud knocking saying that is how the high flow fuel pump worked. Safety braking did not work at all. And there was a water intrusion in the trunk.

2024 Escalade esv sport 4wd was not included in ebcm recall issued in September 2024. Recall 24v-674 my vehicle was manufactured between August 2022 and July 2024. It was ordered and purchased in March 2024. The manufacturer failed to notify me by mail. Upon checking recalls on NHTSA and Cadillac’s recall websites, it appears general motors failed to include my car in the recall altogether. Evidently, on 10/15/2024, my car wasn’t braking properly, the dashboard lights for abs, brake, engine, and traction control were on, and the 6 months old car had to be towed as it wasn’t drivable due to failure to brake. The dealership informed me the ebcm was the issue and required repairs. It is very concerning my car wasn’t included in this safety recall. I drive my 3 young children daily and I would’ve never driven the car had I known a recall was issued a month prior. For separate reasons, I am currently in a legal dispute with general motors and the dealership. It took me a lot of research to realize exactly what happened to my car on 10/15/2024. I hope the NHTSA addresses this serious concern promptly.

1. What component or system failed or malfunctioned, and is it available for inspection upon request? •the primary issue was with the vehicle’s software system, which was incompletely updated on 9/13/24. This has caused the safety features to malfunction. Additionally, the parking emergency brake engaged suddenly while I was driving. The vehicle is currently available for inspection upon request, as I have already reported the issue and requested immediate attention from the dealership. 2. How was your safety or the safety of others put at risk? my safety,, was severely put at risk when the parking emergency brake suddenly engaged while I was driving. This sudden braking caused me to sustain a strained neck and strained back. I was fortunate to avoid a more serious accident, but this malfunction was extremely dangerous. Additionally, the faulty safety features and the repeated and incorrect engagement of the onstar emergency system have caused further distress and distractions while driving. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? •as of now, the problem has not been reproduced or confirmed by the dealer. I have scheduled an appointment for inspection on 10/2, and I have made the dealership aware of the issues through my communication. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? •the vehicle or component has not yet been inspected by the manufacturer, police, or insurance representatives. I have only reported the issue to the dealership so far and requested an immediate inspection and resolution. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? •yes, there were symptoms prior to the emergency brake incident. After the incomplete software update on 9/13/24 the vehicle’s safety features began malfunctioning.