Table 1 shows one common suspension related problems of the 2025 Cadillac Escalade.
| Problem Category | Number of Problems |
|---|---|
| Suspension problems |
I am filing a safety complaint regarding my 2025 Cadillac Escalade, which experienced a catastrophic engine failure while being driven on a public roadway with approximately 13,000 miles on the vehicle. While traveling from [xxx] to [xxx] , the vehicle suddenly lost power while in motion. A warning message appeared stating “press to start again. ” the engine shut off completely while driving, causing an immediate loss of propulsion. The vehicle went into neutral, and I was forced to maneuver to the side of the road to avoid a potentially dangerous situation. Once stopped, the vehicle would not restart. Multiple attempts were made using both the push-button ignition and key fob remote start, but the vehicle remained inoperable. The vehicle was towed and later diagnosed as requiring a complete engine replacement despite being less than one year old. I believe this is a serious safety defect because the vehicle lost power without warning while being driven. Had this occurred in heavier traffic, while crossing an intersection, merging, or traveling at higher speeds, it could have resulted in a serious accident, injury, or death. This was not the first major issue with this vehicle. Within weeks of taking delivery, multiple components required repair or replacement, including: • complete replacement of the camera system due to defective cameras • replacement of a defective lighting component • transmission failure concerns • cylinder #2 misfire issues the repeated failures of major vehicle systems, culminating in a complete engine failure and loss of propulsion while driving, raise serious concerns about the safety and reliability of this vehicle. Additionally, after the engine failure, the vehicle could not be placed into neutral and had to be dragged onto a tow truck, causing damage to the tires and raising concerns about emergency roadside recovery procedures. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
My 2025 Cadillac Escalade esv went into the dealership for routine maintenance and several software updates were applied to vehicle along with an oil and filter change on 17 February. The software took multiple times to load and I took the vehicle home on 20 February. Later that day after picking up my children from school an error popped up on the dash that stated service leveling system and vehicle too low drive with caution. Shortly after on the way home the ride height system made a crunching noise after I parked and got out of the vehicle to get gas. It felt like something mechanical wasn't working in the suspension. I dropped it back off at the dealership Monday 23 February. I picked up the vehicle later that day and the same error popped up again. We then gave it back to the dealership on the 24th of February to resolve and they kept if for over a week and were unable to determine root cause of the issue as of 2 March. The error code was reset by the dealership and was told to notify them again if it happens a third time. I believe there is a software issue that is causing problems with the adaptive air ride suspension.