Owners/service Manual problems of the 2010 Cadillac SRX

(1) rear hatch cannot be opened manually, sensor shorted out due to design flaw allowing water to come in contact with sensor. This is a safety issue in the event of a fire. No way to exit the vehicle from the rear. No safety release. (2) headlights poor design , condensation behind front headlights making it impossible to see at night. (3) sunroof drain line too short, design issue. Water collects from roof drain and leaks into passenger floor. When this line becomes dislodged. Drain line is about 2 inches too short. Cadillac knows about the problem but will do nothing to fix it. Again another $1000. 00. The front dash dash needs to be removed to fix this. Cadillac is aware of all these issues and refuses to make corrections, these are all common problems not just my vehicle but every other Srx from 2010 to 2015. I've been to the dealer on numerous occasion and all I've gotten was it will cost x amount of dollars to fix it. They recently sent out a repair form for the headlight issue , but require you to pay up front and hopefully you'll get your money reimbursed after filling out multiple forms.

Inner/outer seals in moonroof had to be replaced due to the tubing being to short when made on the factory line. This is a pre-own vehicle that had only 60,000 miles. I was driving 70mpd on 94-e, it had thunder stormed the entire weekend, and was raining terribly when this all took place. The vehicle decreased in speed down to 17-20 and wouldn't go any faster. I exit the freeway, pulled into gas station to read my manual. Stability track was my message. I cranked fine, and drove ok but not more than 20mph. The morning after, apparently the break system had dried, the vehicle drove perfect at the speed it should. I still took it to shop because my concern was that this didn't happen again. When it rain, the vehicle would leak into the passenger side of the vehicle under the glove box and it was a nice puddle. I thought I left the window cracked. The shop mechanic found water spots in the moon roof area and the break area and underneath the floor carpet on the side where the water had leaked. The previous owner had purchased the weather tech matts, and that made me wonder when I purchased the car; why would a person purchase such expensive matts when it's a lease and will be getting returned. The mechanic informed me that if the leak wasn't fixed this would happen again, eventually effect the electrical system which will give incorrect readings of each functional ability. My vehicle was in the shop for 1 month. The moon roof was the only leak and the part took a week to come in. This was a very difficult task stated by the mechanic because if the moon roof isn't installed properly it could blow off when in high speed or will leak air. I've read many doing this process and many I've read just dealt with the tubing to stop the leak, not actually fixing the problem with the sunroof seals. I didn't take any photos, but I do have the $1,236. 00.

The rear lift gate electronic control module is a manufactures defect. The sunroof drain apparently is a manufacturers defect and does not function properly. It does not drain and as a result allows water to short out and destroy the electronic control module. The first time this occurred was while the vehicle was under warranty. There was a recall on the drain that should have fixed the problem but it did not. The rear lift gate became inoperable again this time becoming completely inoperable. The Cadillac dealer david taylor blamed the sunroof drain once again would not warranty their past work nor their future attempts to solve the problem saying only that at any time the drain could become clogged again causing the control module to short out and if it was past one year or twelve thousand miles that I would just have to pay another grand to have it fixed again. So basically a recall item a manufacturers defect that is aresponsibility of Cadillac is now a reoccurring problem that is solely the responsibility of the customer to spend a thousand dollars every couple of years for a non weather able item. This is not a motor or transmission or a set of tires this is a design defect that is the responsibility of the manufacturer and therefore the dealer. The rear lift gate is dangerous when operable due to opening and closing improperly erratically and unexpectantly possibly getting an adult child or animals limbs or extremities caught in the lift gate. Also when the lift gate becomes copletely inoperable one might have a limb or extremity caught and not have any means of opening the lift gate manually for when it stops working there is no way to release it. Cadillac is obviously aware of the defective design and manufacture of this unit and are risking consumers safety but just refuse to do anything to resolve the problem. 780000 gm lift gates recalled why not Cadillac.