general problems of the 2011 Cadillac SRX

Service sublimity track.

Onstar(r) vcim draining my battery, it’s not my battery or alternator and already replaced connections too. I have a recall sample that was sent out 04/15/2013 bulletin no 11-08-44-003a.

We bought a 2011 Cadillac Srx from carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops, and they said same the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. Dealership said he never saw anything like this, and dealership also said this car had problems before it got to me, I have been going back and forth with carvana with no end sight. I have all the records of the services that has been done since we had it. Claimed loss: $15,453 desired outcome: carvana needs to pay bridgecrest financial the money we borrowed from them. They can pick up this junk car that don't work. Needs an engine it didn't pass inspection. It's been in my garage ever since.

The contact owns a 2011 Cadillac Srx. The contact stated that while driving the vehicle was swaying and stalled. The service traction control and stability warning indicator lights were illuminated. The contact received notification of NHTSA campaign number: 21v473000 (suspension however, the part to do the recall was unavailable. The contact called the local dealer who stated the parts were not available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified but, no further assistance was provided. Parts distribution disconnect. The approximate failure mileage was 136,000.

Car has stalled out 5 times since Nov 12,2021 to Nov 22, 2021 and now the car has broken down in the middle of the road and will not start back up. We were at a red light when it just turned off and does not work now. It was smoking and smelled horrible like burning plastic. I had to remove my kids from the car because they could not breath anymore.

Engine timing chain had stretched and jumped a notch on the sprocket, which caused the check engine light to come on, and that's the only reason I knew there was an issue. If I had kept driving it and it jumped another notch, it would have stalled, making the vehicle hard to control. I've read numerous other owners have had the same issue with this vehicle.

The contact owns a 2011 Cadillac Srx. The contact stated while driving 40 mph, the traction control and the stabilitrak warning lights were illuminated. Additionally, the vehicle was jerking intermittently. The vehicle was taken to the dealer, where it was diagnosed that the rod bearing needed to be replaced. The part was replaced on two different occasions; however the failure reoccurred. Additionally, the contact stated that the headlight film clear coating was worn out and and was clouding the visibility of the bulbs. The vehicle was taken to the dealer where it was diagnosed that the headlights needed to be replaced. The manufacturer was not notified of the failure. The failure mileage was 96,000.

The car takes a unexpected hesitation during acceleration on road or highway at any given time which is very scary.

The timing chain jumped a tooth cause I live in rus code p016p017.

There are 7 recalls on this vehicle and the mechanic verifies that none of the recalls have been performed.

Tl- the contact owns a 2011 Cadillac Srx. The contact stated that the while operating the vehicle the engine temperature was very hot team and smoke was present coming from under the vehicle. The vehicle was turn off and parked. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 94,000. Jft.

I have had an issue with the timing chain twice on this vehicle. The first instance was in sept. 2017 when the vehicle had 84k miles. Gm assisted with the cost of the repair. Less than 20k miles later and a year later, the same problem has occurred. The dealership let me know this was a �known factory issue�. Gm is not accepting responsibility. This is absurd the gm aid not recognizing this as an issue and issuing a recall.

The contact owns a 2011 Cadillac Srx. While driving 50 mph, the vehicle inadvertently decelerated to 20 mph. The vehicle stability engine and engine power reduce warning indicators illuminated. The issue recurred several times while the contact was driving the vehicle to the dealer. The contact stated that the vehicle needed to be turned on and off to correct the issue. The vehicle was taken to the dealer where the issue could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the issue. The failure mileage was 78,892.

The contact owns a 2011 Cadillac Srx. While driving 20 mph, the vehicle began to hesitate when the accelerator pedal was depressed. There were no warning lights illuminated. The failure occurred randomly. The vehicle was taken to a dealer where it was diagnosed that the mass flow sensor failed and needed to be replaced. The vehicle was repaired. When the brake pedal was depressed, it traveled to the floorboard. The vehicle was taken to a dealer where the failure could not be determined. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 79,000.

As I approched an intersection with a green traffic light a vehicle driving on the the crossing street failed to stop at red light and I had to accelerate to avoid being hit and my vehicle failed to accelerate and alomost got hit . As I tried to resume my travel and enter a freeway my car would not go over 35 miles per hour until I had to stop and shut off the engine and restart , it then functioned as it should . This is the second time this has happened upon acceleration . I then reported this to general motors customer support and was told to take the vehilcle to a dealer . I did and was told they found nothing wrong , and failed to repair. Upon researching I have found that this is a common problem with this 2011 Cadillac Srx. There are reports on a Cadillac user forum that have had the transmision computer module reflashed as a solution . I have mentioned this to cavender Cadillac of san antonio but they refused to attempt this solution .

This problem has been happening since I bought car with 9000 miles on it the dealer claims it is the transmission learning your driving habits, I do not agree. What happens is at any given time when the accelerator is pushed the engine/transmission will hesitate. This is happening with more frequency and more lag time. It does not matter if you are merging at 50 mph or turning right on red. The dealer also claims this is a common complaint. As a ase certified master advance level technician with 35 years experience I believe this is a software or programing problem and can only be repaired by gm ,but doubt that will happen till people die. These cars are losing a lot of resale value as this problem continues to grow and is more well known, this I learned first hand when I tried to trade-in for new.

Engine has created a bad acceleration. And air cond. Malfunction.

Experienced several instances of vehicle being very hesitant to accelerate which is dangerous when trying to enter interstate traffic. Being told that this is just a characteristic of the type of engine is not a good or professional response. Needs to be addressed by Cadillac.

Driving down the road at 45 mph and engine dies. Complete lose of engine power, steering and braking. Has happened twice. Can only imagine what would happened if I had been driving on highway at 70 mph. Did manage to manhandle the car to the side of the road.