general problems of the 2016 Cadillac SRX - part 1

Subject: complaint regarding unsafe headlight design – 2016 Cadillac Srx to whom it may concern, we own a 2016 Cadillac Srx and are extremely concerned about the safety of the vehicle’s headlights. The low beams are so dim that we are unable to drive safely at night. When we resort to using the high beams, oncoming drivers frequently flash their lights at us, indicating that we are blinding them. Bottom line, car is unusable at night !!! a few years ago, I brought this issue to the attention of our local Cadillac service department. Unfortunately, I was told there was nothing they could do, despite acknowledging that the headlight design is a known problem. They quoted us over $1,600 for a repair, without offering any goodwill assistance or cost reduction — even though this is clearly a design flaw, not a wear-and-tear issue. This does not seem fair, especially considering our vehicle has only 71,749 miles on it — in todays standards, essentially like new for a luxury vehicle. We are disappointed that Cadillac has not taken responsibility for a safety issue that affects many drivers. We ask that Cadillac stand behind its product and work with us to resolve this issue in a reasonable and customer-friendly way. Sincerely, [xxx] [xxx] /// [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I purchased the car June 2025 ,the headlights go so dim that you can not see at night, I contacted Cadillac and they are only willing to give me $200. Towards the $2000. Repair it would cost even though the headlights used on the 2016 Cadillac Srx is the same ones that were recalled on the 2015. They said they have no more programs to help me fix this issues.

The headlights on my 2016 Srx Cadillac have extremely dim headlights. I can barely see in front of me at night. The drivers side light is especially dim. The only way I can see is if I drive with my highbeams on. When I’m driving with my regular lights on and a car is coming at me I feel blinded. I’m scared to drive at night. I fear that I’m going to hit something or someone. This has been going on for a while now and at first I thought I was imagining things, and perhaps it was my eyesight, but it’s absolutely not. I’ve read online countless accounts of other people with 2010-2016 Cadillac Srx that have the exact same problem as me. I just took it into the mechanic to have him look at the headlights.

See attached document for complaint.

Low beam headlights are very dim, failing to illuminate the roadway, even with the brightest halogen bulbs available. Creates a safety hazard as driver cannot sufficiently see the road ahead, especially when meeting an oncoming vehicle. In my vehicle it is worse on the driver's side, but both are extremely dim. Vehicle is unsafe to drive at night, creating hazardous situation for this vehicle as well as oncoming traffic. I purchased this vehicle used, as is, with no knowledge of headlight issues on this make/model vehicle.

I recently had to drive at night. The low beams are so dim you cannot drive. I have to drive with the high beams. The low beams are on, but not bright enough to drive. What is the fix for this. Thanks.

2016 cadilliac Srx low beam headlights the low beam headlights on the vehicle are extremely dim. It makes it challenging turning onto a street or intersection which does not have its own lighting or another car in the opposite lane. Due to the low visibility, I am forced to excursive judgement to ensure you are in the correct lane. My passengers have even noticed it and had other people drive the car at night with me and they said the same. I purchased the with 36,497 miles. I did speak to Cadillac prior, they knew about the issue, told me I to take it to one of the auto parties, I would have to pay for the new assembly and then send it to them to be reimbursed. At the time the estimate was around 2,200. Due to this issue try not to drive at night, especially on streets with no lights. Have you all received a lot of complaints about this head light issue? has a recall been issued?.

The headlights on my 2016 Cadillac Srx are no-longer lighting up the road. It is not the bulb, they still work but they only light up a fraction of what they did in the past. The bights light up the road great but I can't drive with them on all the time. As I searched on the internet I see this is a common issue with the reflection material failing. It has been a know issue and a recall was never issued. I can not understand why a recall isn't issued due to the safety issues related to driving at night. Is this being considered for recall - if seems unfair to force me to pay to repair something that is know to be an issue and related to safety.

The headlights, when put in "dim/low beam" are almost non working. One can see the lights are working, but it is almost like driving blind. The dealership people know about the problem and stated that the heat on the lens cover, inside the headlight assembly causes that cover to warp, deform and will not permit adequate light to shine out. They then told me the assembly parts and labor would be over $3000. This issue is dangerous because on an unlighted street with no accompanying traffic to provide lighting, it is almost like having no headlights at all. The dealership and Cadillac know about the issue but refuse to do anything about the problem that is due to their own faulty manufacturing.

Subject: urgent safety complaint - 2016 Cadillac Srx headlight performance national highway traffic safety administration (NHTSA) office of defects investigation (odi) vehicle identification number (VIN): 3gyfnbe37gs525354 dear national highway traffic safety administration, I am writing to submit a formal safety complaint regarding a critical issue with the headlights of my 2016 Cadillac Srx. My name is matt keleshian, and I believe there may be a safety-related defect in the vehicle's design or manufacturing. Despite replacing the bulbs and personally funding a comprehensive cleaning and resurfacing of the headlight covers, the performance of the headlights has significantly deteriorated. Through extensive research, I have found that numerous owners share similar concerns, indicating a potential widespread issue that may be linked to a manufacturing defect. This matter is of great concern, especially considering the safety implications associated with diminished visibility during nighttime driving. The reflective surfaces within the headlight housing appear to be degrading, affecting not only my vehicle but potentially posing a safety risk to other owners of the 2016 Cadillac Srx. As a responsible consumer and a parent of a 15-month-old child, my top priority is the safety of my family. Nighttime driving has become increasingly worrisome due to the compromised visibility, prompting me to bring this matter to the attention of the national highway traffic safety administration for further investigation. I kindly request the NHTSA's office of defects investigation to thoroughly review this safety complaint and take appropriate actions to ensure the safety of all affected consumers. I have included my contact information and relevant vehicle details for your reference. Thank you for your prompt attention to this matter. I trust that the NHTSA will undertake the necessary steps to investigate and address this potential safety issue promptly. Sincerely, matt k.

The contact 's wife owns a 2016 Cadillac Srx. The contact stated while driving at various speeds at night, the low beam headlights were significantly dim, which affected the visibility of the roadway. There was no warning light illuminated. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed nor repaired. The failure mileage was approximately 70,000. The VIN was unavailable.

We have a 2016 Srx awd Cadillac and we can not drive at night, the head light is way to dim, and when placing on high beam - blind oncoming cars "ai info: if you can’t see well at night and your 2016 Cadillac Srx has factory hid headlights, there's a chance that faded lenses, worn bulbs, or a defective ballast is the issue—and gm/Cadillac may or may not cover it".

The headlights in low beam mode no longer are bright enough to safely see or be properly seen at night. This problem is documented by many owners of this same vehicle and similar Cadillac vehicles, and many videos are available on youtube documenting this as a fact as a frequent problem by all owners. It is being ignored and needs to be addressed. There is apparently even a class action lawsuit for the 2016 Srx. A video exists that shows the problem is the inside reflective material is being burned out due to heat of the bulbs making the surface no longer reflective. Drivers end up keeping high beams on at all times which blinds other drivers and this can lead to many vehicle accidents with property damage, injury and deaths. There needs to be a recall and replacement of the entire housing and then use low heat led bulbs or a new type reflective surface inside that will not degrade as is commonly happening. The vehicle was in this condition when I first purchased it used. I was unaware for a long time due to not driving it at night. I have now had to drive several times at night and found it to be very unsafe to use because of the headlight problems. I researched and easily found hundreds of the same complaint. How about actually do something about this and not just ignore it before someone you personally care about gets hurt because of an accident. I will be contacting the dealership but doubt they will do anything. No one wants to accept responsibilty because of the costs, but the cost of ignoring it can be very high.

Normal headlight illumination is insufficient and dangerous to see safely ahead. I must always use bright lights to see.

The head lights aren’t working properly ,it’s so damped that I can’t see at night time, dealer said there is no thing we can do . I can’t put my family at risk of crash or hitting something that I didn’t see because of the light was very low. Please help.

The low beams have gotten so dim that driving at night has become hazardous. Both the passenger and driver side lights are dim but the passenger side is the worst. The problem is internal to the headlamp assembly. Cleaning the outer lens has no effect. The high beams function fine but we can't drive with the high beams all of the time because they blind oncoming drivers. When the lights switch back to low beams, it is almost like switching the lights completely off.

This issue involves our headlights or lack of lights. Driving the car at night on a dark expressway revealed a frightening issue. Our dim lights were so weak we couldn’t see 10 feet in front of us. We had to use our brights the entire way and took the car to be checked a few days later. We then found out Cadillac had settled a lawsuit regarding faulty lights with Srx models through 2015. They knew the 2016 models had the same lights but chose to play russian roulette with it’s “valued 2016 customers” . The only option we had was to spend $2,000+/- for lights (again the same lights were used) if we want to drive at night. These lights should have been recalled but Cadillac let us swing in the wind and makes us pay for their faulty lights. Not even an offer to split the cost for lights that will go bad again since they are the same flawed design. Definitely a safety issue and an accident waiting to happen.

Low beam headlights are so dim it is unsafe to drive at night.

My lights are very dim as if they aren’t on.

Purchased a 2016 Cadillac Srx luxury edition used with 60,000 miles. First time driving at night, I noticed headlights on dim were very dim. Barely could see the roadway unless lights were on bright. I done some research on issue and found that it seems to be a common problem with this model from 2010 to 2016 year model. Cadillac has known of the problem, but has not thoroughly done any action to correct the problem.

Headlights have become so dim over the last year that I can longer see more than 10 ft in front of my car at night. There is a known headlight problem that Cadillac will not recall or offer a solution to. The dim headlights are very dangerous and will certainly result in fatal accidents.

Due to the deterioration of the headlight assembly and the reflectors, my headlights do not give me enough light to safely see after dark without using the bright lights. I have to drive with them on bright all the time, even in oncoming traffic, or risk incident or accident. To date I have experienced only minor, thankfully, incident. I have missed turns and even missed the road and drove off the roadway when making turns off the main road. I have not sustained damage and was lucky that there was no traffic following closely as I have, in several instances, had to stop abruptly to avoid damaging my vehicle. I also very narrowly missed seeing a person walking along the side of the road where no sidewalk was available because the dim lights did not fall on the person. I took the vehicle to Cadillac of knoxville today, Jan. 13, 2022, and was told that even brighter light bulbs will not help. They wanted to charge me $2280. 00 plus tax to replace the headlight assembly that Cadillac is aware of the deterioration. This vehicle has only 57,701 miles on it, it is an upscale vehicle, yet I cannot safely drive it after dark. Cadillac needs to be held responsible for replacing the headlight assembly. I see there are many of the same complaint here and this needs correcting before someone is seriously injured or killed.

We have had an ongoing problem with our headlights dimming and getting worse and worse. The dealers tell us there's nothing they can do to test the headlight. They can sure tell if they drive it at night. It's so unsafe to drive at night that when we do we must use our high beams and in doing so, oncoming traffic flash their lights at us. It's so bad, I am afraid to drive and night and now won't and will only allow my husband too. This headlight issue has been an ongoing problem with Cadillac where they issued a recall, but for some reason didn't include the 2016 models in that recall. A case advisor offered us $500 towards the $2,000 repair and stated if there ever is a recall they would refund us what we paid. This is unacceptable. They know there's a problem and they don't take responsibility.

The low beam lights on our 2016 Cadillac Srx are extremely dim and very dangerous to drive at night. This is a know issue and there have been numerous class action law suits regarding the issue. P. Lease help to make my wife's commute to work safer thanks.

At night, headlights do not come on. Only daytime running lights come on. You cannot see properly without headlights.

After purchasing our 2016 Cadillac Srx we began to notice the head lites were becoming dimmer over time and now to a point that we are unable to drive at nite and need to put high beams on if subjected to nite driving . This creates a blinding hazard for oncoming vehicles. After several attempts of replacing bulbs to improve condition of lites I began to investigate and found that there is a recall for other year models of Cadillac Srx but 2016 is not included. This issue is widespread and undoubtedly will cause accidents and possibly death to motorist. Cadilac is aware of this issue and has yet to recall these vehicles to repair obvious and known issues.

Headlights are too dim. Known issue in this car.

These headlights have turn so dim its dangerous to drive at night. Its the lens inside that s deteriorating and nothing to do with the bulb. The dealer wants around 1500 to replace. This is a common problem with this vehicle. Cadillac offered only 50% of the repair but when I took it back to the dealer for service I got the run around again even though I had a reference number. Many people will not spend this large amount and it should be recalled. At night I must use the high beams to be safe but that annoys and is not safe to other drivers.

Headlights the normal beam headlights are extremely dim, unable to operate the vehicle on the roadway at night. I had the bulbs replaced at an expense of $300 for parts and labor, which did not rectify the issue. The beams remain extremely dim, which is due to the faulty headlight assembly. Gm has never acknowledge this issue after 1000's of complaints. Gm did refund some owners of Srx 2010-2015 models for replacing the headlight assemblies, but failed to provide any resolution for owners of the 2016 - present models. If the vehicle must be operated at night, the only way to safety proceed is with the high beams, which doesn't provide for a safe environment for the other vehicles on the roadway. This must be addressed by gm, as people are risking their lives and the lives of others on the roadway. There were no prior warnings or indications of headlight failure. I first noticed this issue in 2021 and have been attempting to resolve it with gm since. Gm comes across as it is not their problem and that I should get my headlights replaced at my own expense. What they don't understand is the replacement will be the same faulty make/model of the headlight assemblies I have today.

Purchased a 2016 Cadillac Srx a few years ago as a used car. Noticed that the headlights were extremely dim. Brought it to a Cadillac dealership and asked them to investigate it. They mentioned that they had thought there was a recall at some point regarding the lights for these cars, but it may have expired. I checked with general motors, and they did not find a recall for these headlights for the specific vehicle make/model. The dealership told me that I could have the lights replaced, but it would cost around $200 per light. Driving this vehicle at night poses a risk and a safety hazard for me as the driver, as I cannot see the road as well as I should be able to. I often have to drive with my bright lights on to see properly. This is a real concern of mine and wanted to ask if there is anything that your organization can do to assist me with the issue. Thank you.

Headlights are very dim and I cannot see at night. Cadillac refused to provide financial assistance.

I am concerned with the lack of visibility that my low-beams provide. I live in a semi-rural area, where the streets are not well-lit, there are no curbs, and people walk along the edge of the street after dark. I contacted both Cadillac and my dealer, and they both told me that it’s possible that the deal has eroded and caused dimming. I was told there was a class action suit that addressed this issue, but it expired before I purchased my car, and I was not made aware of it. I believe that Cadillac and flow Cadillac of greensboro are responsible, and I would like this remedied as soon as possible. I’m 66 years old, limited income, are am paying dearly for a car that I’m scared to drive at night. I did not realize this last fall/winter, as my nephew was borrowing my car, while his was in the shop (I drove my friends Lexus for the winter). Prior to owning this 2016 Srx, I had a 2007 Buick rendezvous, with much better visibility at night, and have a difficult time believing the the technology has regressed and Cadillac will not stand behind their product. Please help me. I don’t know what to do. They told me to replace the headlight system would be about $3400.

Headlamps are very dim unable to see clearly at night and when raining.

The headlights are very dim causing safety driving issues at night. I first noticed driving at night returning from a trip to arkansas driving on poorly lit highways.

Extremely dim low beam headlights. I can’t see to drive it at night on the low beams. The high beams still work, but blind oncoming traffic. This puts me and other drivers at risk. It is available for inspection. This issue started 6 months ago. This seems to be a serious problem with several years of this make and model.