Automatic Emergency Braking Problems of Cadillac SRX

I am writing to formally raise a serious safety concern regarding my Cadillac Srx. For over a year, the abs warning light has remained on in the vehicle. After taking it to an authorized dealership for diagnostics and repair, I was informed that the required part to resolve this issue is on backorder and is no longer being manufactured. This is highly concerning given that the abs (anti-lock braking system) is a critical safety feature designed to prevent the wheels from locking up during braking, especially in emergencies. Driving without a functioning abs increases the risk of accidents, making the vehicle unsafe to operate under normal driving conditions. I would like to address the following points: 1. Why is a critical safety-related part no longer being manufactured for a vehicle still in operation? 2. What is the manufacturer's plan for resolving safety concerns such as this, especially when replacement parts are unavailable? 3. Am I entitled to any form of compensation, replacement, or buyback under warranty or consumer protection laws? 4. What steps are being taken to ensure other affected Cadillac Srx owners are notified and protected? given the severity of this issue, I have also filed a formal safety complaint with the national highway traffic safety administration (NHTSA). I am also researching whether there is an open class action lawsuit or grounds for legal action due to the manufacturer's failure to support critical components of this vehicle. Page 1 formal complaint regarding abs system on Cadillac Srx I respectfully request a written response to this matter with clear guidance on what steps will be taken to address this situation and ensure my safety and the reliability of the vehicle. Sincerely, [xxx] email: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2013 Cadillac SRX 🔎.

I am reporting ed morse Cadillac delray beach, for improperly handling a manufacturer recall service, which resulted in a new safety issue on my 2013 Cadillac Srx. On February 22nd 2025 I brought my vehicle in for the Cadillac rear tow link separation recall. After the dealership performed the repair, my abs system malfunctioned—an issue that never existed before. The dealership initially acknowledged the issue but later dismissed it and refused to acknowledge the issue. Worse, they encouraged me to leave and drive the vehicle despite the abs warning light being on, showing no concern for my safety. This is a serious safety concern, as my braking system was directly affected following a manufacturer recall service. I am requesting that NHTSA investigate this dealership’s recall handling process and reconsider their status as an authorized recall service provider to protect future customers from similar issues.

Just randomly if I have to brake the brakes go all the way to the floor. Sometimes have to pump the brakes to stop. Last couple of days when there’s rough road it feels like the brakes are on when accelerating and car begins to shake.

See all problems of the 2011 Cadillac SRX 🔎.

I purchased the Srx from massey Cadillac north of orlando, FL in August 2023. Two weeks ago I received an audio warning and the abs, traction control and brake warning lights illuminated. The power steering was also compromised and required more effort to control the car. I took the car to Cadillac service and was told gm had discontinued the affected computer part and there was nothing they could do to alleviate the problem. They told me to be careful especially in the rain (I live in florida where we get a lot of rain). I don’t think Cadillac should allow a vehicle with compromised safety features back on the road. I believe this condition could endanger a driver who might find themself in a situation where these safety features might prevent an accident or injury.

The car needs an ebcm or ebtcm depending on which. Dealer I'm talking to. The stability control service and power steering are turned off and the anti-lock brakes are disabled. I have been to two dealerships and the part is on nationwide backorder and is not being manufactured. One dealer has 15 clients waiting for the part the other 14 they are not taking new orders. I was told my best bet was to trade the car in. The car is unsafe to drive. I think all 2010 to 2016 Srx's should be taken off the road, they are a danger to themselves and others.

See all problems of the 2014 Cadillac SRX 🔎.

Master brake cylinder/abs hydraulic unit failed. I noticed that while driving my vehicle at 35mph coming to a stop I had to press or pump my brakes to come to a complete stop. One one instance I had to brake abruptly and the brakes failed (pressed to the floor) so I swerved onto the shoulder to not cause a rear end collision. There was no warning or anything, I took the car to the dealer and was told that it would cost me $1700 to repair and that the problem is wear and tear. After doing my research I'm now discovering that it is a known problem. Please do your research because this is a scary situation.

On multiple occasions, when I have had to panic brake, either due to snowy weather conditions or when I had to brake hard while on the highway, the brake pedal loses pressure and I am barely able to stop for some time, thereafter. Later, the pressure returns to normal. I have taken the vehicle to the repair shop on multiple occasions, and the techs have been unable to reproduce the problem. This is a serious problem, and could lead to serious injury or death. Please issue a recall immediately and force the manufacturer to fix this. Thank you.

This has happened 5 times within 1year when I put on the breaks it goes to the floor. Have SUV inspected and they bleed the brakes. Last time brakes go to the floor after I shut down SUV breaks reset them self and are tight again.