Headlights Problems of Cadillac XLR

Tl the contact owns a 2004 Cadillac Xlr. The contact stated that the front driver and passenger side interior drl headlight assemblies melted and caused the headlights to illuminate dimly. The cause of the failure was not determined. Wallace Cadillac(3555 se federal hwy, stuart, FL) and the manufacturer were notified of the failure, but no assistance was offered. The contact was informed that the front headlight assemblies needed to be repaired. The failure mileage was 42,000.

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Tl the contact owns a 2004 Cadillac Xlr. While the vehicle was being pulled into the garage, the contact noticed that the headlights melted and made it impossible for the contact to see clearly. The contact called several dealers, including wallace Cadillac (772-286-3555, located at 3555 se federal hwy, stuart, FL 34997). The contact was informed that they no longer made those type of headlights. The manufacturer was made aware of the failure and provided the contact with several websites to search for used headlights. The contact found a company in chicago that had the headlights, but the cost was too expensive. The contact made an offer that was not acceptable to the seller. The contact called several other companies, including ebay, but was unsuccessful. The contact called the federal trade commission and the state attorney general and both referred the contact to NHTSA. The vehicle was not repaired. The failure mileage was approximately 42,000.

I bought this used vehicle on the date shown above at the "incident date". I don't know when the actual problem began on this car, but it was probably years earlier. The safety problem is that the lenses of both right and left driving/parking/directional lamps have apparently been heat affected. . . The plastic lenses have begun to melt. The lamps are part of the headlight cluster. The outer overall lens of the clusters are fine. . . It's just the internal lenses over the driving/parking/directional lamps that have the problem. It appears to me that with these heat affected lenses that the overall effectiveness of the lamps is reduced. I'm aware that Cadillac had problems with the bulbs for these lamps and issued a recall in '06. My car has had the recall work (but did not include lens replacement) performed, according to the warranty work history. My local Cadillac dealer, after examining the problem, has referred me to the 800 number for a customer service representative. I do plan to talk to Cadillac about this, but I thought I should register this with your organization also.