Steering Column problems of the 2004 Chevrolet 1500

The failure that I am experiencing is an awful popping, cracking, clunking, and growling sound coming from the steering column. The events leading up to this failure were simply normal, everyday use. The vehicle that I am experiencing this with is a 2004 Chevrolet silverado 1500 z71 with the 5. 3 v8 4x4 with. Nothing has been done yet to resolve the problem because I feel it is gm's responsibility to fix their defective product at their cost.

The contact owns a 2004 Chevrolet suburban 1500. When driving straight or making right turns she hears a grinding noise from the steering column. Also when driving the vehicle drifts without any warnings. The dealer could not duplicate the failure. While exiting a parking lot, she could not turn the steering column. The vehicle was taken back to the dealer multiple times and the driver side front hub bearing assembly along with other steering components were replaced on the vehicle. The failure mileage was 45,847. The current was 62,000.