Chevrolet Bolt Ev owners have reported 184 other fuel system related problems since 1996. Table 1 shows the 1 most common other fuel system problems. The number one most common problem is related to the vehicle's other fuel system (184 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Other Fuel System problems |
This is the second time since owning car this has happened the recall battery is not working again this time me and my sister were at the gas station were I work and this is all on camara at chevron gas station were I work I went inside sister stayed in car it started making a buzzing sound under my dash car shut off windows wouldn't go down locked doors could not get car to turn on trapped us in car this is scary and smelled a wire burning smell started to get scared pounded on window couldn't get out ! couldn't unlock doors this is very scary tried hitting window and it would not break we were stuck this has happened once before car just needed plug in to dealership computer to reset car it was fine for 2weeks and bam a month later I'm again having to take it back to have it reset because of this battery recall it's not fixed I still owe 14k for car I totally have been ripped off it's scary that these cars catch fire and u can not get out! can't unlock doors windows nothing and u just get stuck I don't feel safe whatsoever in this car.
I was driving on the highway above 60 mph, and I suddenly got a "propulsion power reduced" alert, along with a yellow indicator light. I almost immediately thereafter got a message saying "speed reduced to 50 mph" and then "speed reduced to 30 mph. " I got no acceleration when I depressed the accelerator pedal. In fact, it felt like the car had engaged the regenerative braking to actively slow me down. This is a life-threatening safety flaw, as it was difficult to get to the breakdown lane. The only reason there was no collision was that there was relatively light traffic. I managed to get to a breakdown lane and then, after restarting the car, to get off the highway and into a parking lot, where I called for a tow. The car was towed to the dealer I bought it from and, the next day, they inspected the car and determined that the auxiliary transmission fluid pump had failed and needed to be replaced. I've seen many reports on reddit that this part fails on chevy bolts. What makes this truly unsafe is that there was no warning whatsoever that something was wrong. Everything seemed fine (after I got a new battery under the big bolt battery recall) until the car suddenly cut power and slowed me down in the middle of the highway. This car needs to be recalled again.
While waiting to turn left at a light and driving in "l" (one pedal) mode, I started to release the break in anticipation of oncoming lanes clearing, as I lifted the pedal the car lurched into the intersection. The bolt normally accelerates very gently in l mode when no break is applied, but does not lurch forwards like this under normal conditions. The breaks did work, and I was able to stop, but I was now in the middle of the intersection and slightly encroaching into oncoming lanes. I tried to accelerate to pull through, but the car did not respond. After several second of frantically pushing the accelerator, the car slowly and jerkily moved forward and cleared the intersection. My chevy dealer says this is a known problem with service bulletin "Chevrolet TSB 19-na-220". In my opinion this is incredibly dangerous and should have been recalled. However, there is no recall that I can find and outrageously chevy will not cover this manufacturing defect under warranty as they specifically exclude wiring harnesses due to past issues with rodent damage, and they are hiding behind that rule.
Vehicle started to surge while driving (both small acceleration forward and large deceleration) without any change in brake or accelerator position. Eventually a "propulsion power reduced" message was presented on the console followed immediately by no forward propulsion (accelerator completely unresponsive) and forced to coast to a stop on the side of the highway. Car refused to shift out of park or neutral following breakdown. Car taken to dealer to troubleshoot and was told that a p0a3f code was present and that the engine harness needed to be replaced in accordance with NHTSA bulletin 19-na-220. This bulletin calls out that the harness was likely damaged during initial install at factory and the dealer representative confirmed that the pins were damaged as described. Car was given back to drive home after harness was checked (owner decided to explore options before scheduling repair), but broke down due to surging and complete loss of power within 2 miles of dealer. Troubleshooting to confirm harness damage is suspected to have worsen the condition and made un-commanded accel/deceleration followed by complete loss of power likely. Uncertain why this condition would be exempt from recall if oem is aware of installation issues at factory. Driving with this condition was as bad or worse than other type model loss of power conditions that have been recalled. Recommend at least clarifying that cars confirmed to fall under this bulletin and associated inspection should not be deemed roadworthy until a repair is made.
Vehicle arrived with windshield chip, transport company provided proof happened before transport. Brake failure on first use after delivery. Reduced-propulsion warning triggered. Both passenger-side door locks failed. Center-console power and data failed (replacements pending). Rear and passenger-side cameras blurry (replacements pending). Gm manufacturer buyback vehicle. Safety defect occurred immediately after delivery. Vehicle down more than 50 days. Dealer delayed title paperwork to tennessee for 44 days and delayed delivering finance contract/payment instructions to buyers for 50 days. Gm financial issued late notices before contract was delivered. Dealer has not responded to reimbursement deadline. Safety and delivery failures created unsafe condition and administrative harm.
I am filing this complaint regarding my 2022 Chevrolet bolt, which has been awaiting battery replacement at mccluskey Chevrolet for over 30 days, creating significant safety concerns and violating federal warranty requirements. Safety concerns: the vehicle's safety systems detected a battery defect serious enough to automatically restrict functionality. This demonstrates gm recognized an immediate safety risk. Despite this urgency, my vehicle remains inoperable after 30 days with no completion date provided. This delay indicates systemic failures in gm's remedy program for known battery defects. Gm has known about this issue for years and has yet to source replacement batteries within a reasonable timeframe for drivers awaiting a replacement. Federal law violations: this situation violates the magnuson-moss warranty act, which requires warranty repairs be completed within a reasonable time period. Thirty days for a safety-critical component replacement, particularly after the vehicle self-diagnosed a dangerous condition, exceeds any reasonable standard. Requested NHTSA actions: investigate gm's compliance with recall remedy requirements and parts availability assess whether gm's battery replacement program meets federal safety standards determine if gm is violating the magnuson-moss warranty act through excessive repair delays consider enforcement action to ensure timely remediation of safety defects require gm to provide loaner vehicles during extended safety-related repairs documentation available: I request NHTSA's immediate intervention to address both the individual and systematic failures of gm in handling these repairs.
Car will unexpectedly accelerate when car is coming to a stop. Almost causing a crash a few times. (cruse control is not on).
High-voltage battery failure left Bolt Ev immobilized after recall fix: our 2020 Chevrolet Bolt Ev (VIN: [xxx] ) became completely immobilized on [xxx], due to high-voltage battery failure. The vehicle previously underwent all recall remedies, including a full propulsion battery replacement in may 2023, but less than two years later the same issue has reoccurred. This failure left us stranded and unable to operate the car. Loss of propulsion without warning presents a serious safety risk, particularly if it were to occur while driving at speed. Out of concern for fire risk, the dealer (colonial Chevrolet in milford, CT) parked the disabled vehicle approximately 500 feet away from other cars and structures. The dealer diagnosed the failure as hv battery pack malfunction and confirmed the pack requires replacement. The vehicle remains in their custody and is available for inspection upon request. Gm customer assistance has denied two separate repurchase claims (case #[xxx] and #[xxx]), despite the prolonged immobilization and repeated delays. The car has been inspected by colonial Chevrolet and gm representatives. Despite prior recall service and battery replacement, the bolt is inoperable again, raising concerns that the recall remedy was ineffective and that other Bolt Ev owners may face the same hazard. No warning lamps or error messages appeared prior to failure. The vehicle simply would not start on [xxx]. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
In 2022 under a recall the propulsion battery was replaced that was a complete battery assembly. At 60k miles the high voltage battery relay has become defective. Confirmed by a gm diagnostic test. Defective high voltage relay. Was informed to get it replaced soon as it would cause a fire. Very dangerous in their words. Get repaired as soon as possible. The battery assembly is warranty of 8-years 100k miles. Looks to be a so called gray area on the high voltage relay as it’s considered a wear item. 60k of normal use and now it’s a fire hazard and it’s my responsibility to replace the relay under normal wear and tear. Im I the only one who is experiencing a high voltage relay in the battery assembly that is deemed a fire hazard? we are in our 70’s and we take great care of the car, no abuse and sits in a garage. Normal wear? or a potential fire waiting to happen? I’m confused. Thanks for your time.
I purchased a 2020 Chevrolet Bolt Ev in late 2023, already equipped with gm's recall diagnostic software (part of NHTSA recall 21v650), which monitored battery health and limited charging to 80%. After the monitoring period, the software detected critical voltage variation failures across all 5 battery cell module rows. The dealer (lee johnson kia, kirkland wa) opened a tac case (#9-14753041951), gm authorized a full high voltage battery replacement, and the work was completed on may 27, 2025 at no charge (job card 603815). Despite the replacement being triggered entirely by recall-installed software and authorized through gm's own tac process, gm classified the repair as a standard warranty repair rather than a recall repair — denying me the fresh 8-year/100,000-mile parts warranty that applies to recall battery replacements.
My 2021 chevy bolt keeps showing a battery or power-propulsion warning light related to the high-voltage system. The warning keeps coming back even after multiple repairs. The first repair was on April 28, 2025, the second was on December 17, 2025, and it is scheduled again for another repair on March 3, 2026. The light is the same every time and affects the car’s performance and reliability. I’m concerned this could be a safety issue involving the battery or propulsion system. The dealer repairs it temporarily, but the warning keeps returning, and the problem has never been fully resolved.
This car several times while driving has shaken and then shifted into neutral. I have had to pull the car off to the side of the road during normal vehicle operation. The car will then not shift into drive. There is a warning sign "conditions not correct for shift. " the first incident was March 2023. The vehicle was towed to a Chevrolet dealer and the power inverter module was replaced under warranty. This next occurred in December 2024. The vehicle was towed to a dealer again and reprogrammed. The cost was $400. The vehicle was fine for two months and about 1,000 miles when it happened again in March 2025. This time the dealer states that the engine harness needs to be replaced for about $1,500 (not covered under warranty). These incidents all occur while driving the vehicle (it has happened while approaching an intersection and once while going through an intersection).
On January 8, 2025 the battery in my car began to fail and had a message in the display to take it to my dealer. I drove it to the nearest dealer on January 10, 2025, about 10 miles (billion automotive in iowa city. ) while driving the power steering and braking began to fail. The dealer said that gm would need to replace the battery. It has been at the dealer for 2 months, and I was told today that it will be at least another 2 months before gm will replace the battery. The car is well under warranty.
While driving the car it suddenly, and without warning, abruptly slowed to a stop and the display showed "propulsion power is reduced", then the "service soon" symbol came on. This could have happened in fast moving traffic, which definitely could cause multi-car collisions. The gm service bulletin (document 5409616, revised February 13, 2023- see attached copy) states that this is likely due to "a spread terminal on the vehicle harness connection x2 on the t12 transmission assembly. The terminals may not have been perfectly aligned during installation at the vehicle assembly plant. " this is a known, dangerous, malfunction, and gm has not issued a recall for it. The "correction" is to replace the "engine wiring harness" which goes to the ev motor. Gm is also not covering this repair under any extended warranty, although it's a safety issue and really should generate a recall. Please see attachment.
While traveling at highway speeds, my Chevrolet bolt (2020 with 20k miles) made a clunking noise followed by a loss of speed. The clunking noise had previously been reported to the dealer, but they were not able to identify any issues at the time. During this incident, however, the car ultimately lost all speed, forcing me to pull over to the side of the highway. This sudden loss of propulsion posed a significant risk to my safety and the safety of other motorists, not only due to the loss of power, but because it happened at an interchange where multiple highways are connecting. I was left on the side of the road waiting for a tow because the car was inoperable. Prior to this sudden failure, there were no warning lamps, messages, or other symptoms, aside from the previously reported clunking noise. After this incident, the dealer diagnosed the issue as the one listed in the technical service bulletin, which states that "the terminals may not have been perfectly aligned during installation at the vehicle assembly plant. " unfortunately, this issue was not covered under the warranty and currently this problem is not a recall item for the Chevrolet bolt.
The vehicle was driving and lost all power and came to a stop. After about 5 seconds vehicle regained power. The "check engine light" illuminated on the dash. Took to dealer and stated could not replicate problem. Only have the report from vehicle computer and the ev technician did not understand the information and had to call gm for help. Got car back and problem happen again. Dealer had gm specialist out to help. Gm reset computer and problem just happens again.
I own a 2023 chevy Bolt Ev. Around 9/27/24 at 5,144 miles, the vehicle began experiencing serious electrical and propulsion issues. It has been to the dealership six times, each requiring a tow due to total loss of function. Issues include blown fuses, charging failures, shifting problems, propulsion loss, and repeated warning messages. Repairs have involved fuse box replacements, a new wiring harness, and other electrical components. The car has spent over 100 hours inactive at the dealership. Problems have been confirmed by technicians, but persist despite repairs. Additional safety concerns include a defective impact sensor, airbag warning lights, and a burned-out headlamp. These compromise crash readiness and visibility. Due to ongoing issues, the vehicle has been parked and unused for months, as it is unsafe and unreliable to drive. The manufacturer has not inspected the vehicle. Based on repeated failures and unresolved safety risks, I believe this vehicle qualifies as a lemon and request further investigation.
Twice now within three months while I was backing up as I was parking the car parallel to the curb, the car suddenly accelerated at a much faster pace and projected the car backwards. Luckily no property or individuals were hurt. It would appear that the accelerator or speed control failed at the lower speeds required when backing up to parallel park. I saw no warning lights on the dash however may have been looking back as I was parking. The dealer did not find any code to indicate a system failure. They suggested that we removed the after-market mats.
The engine compartment wiring harness part number: 42765196 wiring shorted out due to the chaffing of wires in the harness. The dealer is replacing the harness but there is no known changes that will prevent this in the future. $3,000 repair bill. I have asked for the defective harness to be returned to me for examination. This is a major safety concern as in my case, the Chevrolet bolt would not move either in forward or reverse (note: the other electrical systems and battery continue to work. This failure happen in rush hour traffic and the vehicle was nearly hit by passing cars. There was no warning that the propulsion would entirely shut down. The dealer reported that they had seen this problem before. No one from the manufacturer are interested in this. A check engine light had come on the night before and I had set up an appointment with the dealer for the next day and add reported the vehicles' issues that I had observed. There is no warning to indicate that the problem would result in the complete loss of propulsion. .
While approaching a stop light, the car experienced a loss of propulsion and gave me an error message about it. The car told me to pull over as soon as possible, however, in busy morning traffic, this was impossible. Even if I'd had space to pull over, the car came to a stop and locked up with the error message "conditions not right for shift. " it had to be rebooted several times before it could be shifted into neutral long enough to be pushed to safety. From there, it then had to undergo a hard reboot to return to a state where it could be shifted into drive. A dealership service center confirmed the problem under as described under service bulletin 19-na-220. There were no warning lamps or other symptoms of the problem. The car is available for inspection upon request.
My car stopped in the middle of a busy intersection and my battery relay melted and caused damage to the transmission and the transmission needed a sphincter. The whole battery system needs to be recalled for melting and almost setting my car on fire.
Electronic drive unit fault, auxilary transmission pump needs to be replaced. It’s a brand new vehicle and this is a very common problem.
On Monday,1/8/24, I got in my car to go to work and the car messages on my dash stated "propulsion power is reduced", "service vehicle soon". I was able to drive to work but noticed the defrost/heater was not working. I called the local Chevrolet dealer and scheduled an appt for Friday at 8:30am. This car had already had a recall performed earlier in 2023 that limited my car charging to 80% but never converted to allow full charging after 6200 miles. I drove home with no /defroster/heater and plugged in the car charger Monday night. On Tuesday morning (1/9/24), the car had not charged at all overnight. It was suppose to charge to 80% (approx 170 miles). When I drove home that evening, a torrential rainfall occurred. My windshield fogged up but since the defrost/heater wasn't working, I had to constantly wipe the windshield with a rag. I thankfully made it home after 6pm and now noticed the car charging was limited to 30%. This is why the car didn't charge on Monday night. The dealership was closed, so I called first thing Wednesday morning to tell the dealership that I needed to drop the car off today (1/10/24) because it was unsafe to drive and I might have to tow the car in because of the very limited charging allowed. They rescheduled the service appt for Thursday (1/11/24) at 8:30am. On Thursday, the repairs took 18 minutes to complete. I received a call from jordan ames at at the rick hendrick Chevrolet dealership Thursday telling me the car was ready to be picked up. . He told me the car had a recall issues on 11/02/23 that needed to be performed. I told him I was never informed about "another" recall. He gave me the gm ev concierge phone number to call. The invoice from him stated "recall - n232421260 false dtc causing unnecessary battery pack replacements 2023-11-02 9106882-0. 4 hpcm2 reprogram wcc: cdyn198122734" . I called the gm ev concierge at 1-833-382-4389 on Friday. I'm running out of characters. Bottom line- I think gm is lying to me. I need help!!!.
Sudden rapid acceleration of car while parking vehicle on December 20, 2023 at approximately 2:00pm. The sudden rapid acceleration caused the vehicle to jump a curb and hit the base of the light pole damaging the right front of the car. Car was towed to the dealership and is currently there. If the car had not hit the base of the light pole, the car could have continued on into a driving lane possibly striking another car or pedestrian. To date , 12/31/23, the car has not been inspected to my knowledge. There was no warning lamps or messages. While reaching down to push the park button, the engine, which is normally quiet, made a loud whirring noise and then lurched forward.
Chevrolet dealer was unable to install software during 2 hour n212345944 recall service. Stated that due to error codes and were unable to contact technical support for assistance with errors. I was told to reschedule and leave the vehicle for another attempt. My concern is that gm/Chevrolet repeatedly lead me to believe they had a final software remedy and they are not delivering on it. They have had more than three years to fix the problem and I am still being denied full use of my vehicle.
Vehicle stopped while driving down the road lost power threw up multiple codes and was stuck in the middle of the roadway!.
Although the NHTSA website now reports that my vehicle is longer the subject of a safety recall, NHTSA campaign number 21v650000 was not resolved by the software update that Chevrolet installed on my vehicle on June 26, 2023. The high voltage battery on my car failed only 65 miles after the new software was installed. When the newly installed software detected a problem with my car's high voltage battery, the driver information screen on the car's instrument panel advised me that "propulsion power is reduced" and "service vehicle soon. " that prompted me to return to my dealer's service department. The dealer that sold me the car and performed the "reprogram field action multimodules coordinated sequence" on June 26 informed me on July 10 that the high voltage battery needs replacement and cannot now be recharged. However, neither the dealer nor Chevrolet can specify a date by which the required battery replacement can and will be completed. I have been told that necessary replacement parts will not be available for "weeks or months. " in my case, Chevrolet addressed the risk of fire that prompted NHTSA campaign number 21v650000 by confirming the problem and then rendering my car inoperable. I do not believe that NHTSA would consider that an effective response to the recall.
I purchased a 2021 Bolt Ev in mid-2021. I am disappointed in how gm handled the battery recall on my 2021 Chevrolet Bolt Ev. In sept 2021 I received notice of safety recall n212345940 stating that the "parts to repair your vehicle are not currently available" and I should "set your vehicle to a 90 percent state of charge limitation". I did so and I patiently waited for the parts to arrive. Parts availability for this recall was unacceptably slow. I waited for 22 months for these parts - all the while my vehicle state of charge (soc) is diminished to 90%. Then in June 2023 gm changed their policy on this recall. The previous recall was marked as “completed”, even though I never received an indication that the parts to repair my vehicle became available. Instead recall n212345944 was issued. This recall installs “advanced diagnostic software that will monitor battery performance and identify defective battery modules”. Effectively it limits the soc to 80% for 6200 miles. If there is an issue detected then the battery modules will, supposedly, be replaced. I have my doubts that this software will ever report such an occurrence. This is an extremely disappointing resolution for the customer. Now my vehicle's capacity is further reduced to 80% soc for, potentially, another 6200 miles. Gm sold me a car, and I paid for a car, that has 100% soc. Thus far I have not had full use of my car and I have been driving it for 2+ years. Where is my compensation for being stuck with this diminished usage? I want to claw back 20% of my purchase price. Very badly done. I am an unhappy customer.
While driving on the freeway at 65 mph during morning rush-hour, the vehicle unexpectedly decelerated without warning and came to a stop. The vehicle was barely able to make it to the shoulder before losing all momentum. There is a high-risk of a fatal collision when a vehicle unexpectedly stops or drastically slows on a freeway with 65 - 70 mph traffic, which is compounded during peak travel times. This is a risk to not only the vehicle occupants, but other drivers and vehicles as well. Several error messages were displayed on the dashboard as the car was decelerating: drivetrain malfunction: stop and turn off engine; service high voltage battery system; service vehicle soon; unable to shift. The battery range dropped from just under 50% (~115 mi) to 0 while attempting to pull over on the shoulder. After the vehicle was stopped, it was unable to be powered off for about an hour. It was not successful in shifting or moving and the battery range showed 0. An hour and a half (1. 5 hours) after the incident, the vehicle would power on and show a battery range between 121 - 110, which would drop to 0 within 15 seconds with a message that it is unable to charge. At the time of the incident, onstar sent an email stating that "a critical issue with the engine and transmission system in your 2019 chevy bolt has been detected. Please service your vehicle immediately. " the battery had been replaced the week of February 5th, 2023 per several product safety recall notices . There was one issue on February 18th, 2023 that the battery range was not updating, but it corrected itself after being parked for 3 hours. There were no other previous issues or indications of a problem prior to vehicle malfunction. The vehicle is currently being diagnosed by a dealer. It is currently available for inspection. The electrical, propulsion, and powertrain (and possibly speed control) systems did not function properly.
Why is gm allowed to wait years to fix ev recalls that can kill people or burn down homes.
After driving the car for roughly 60-75 minutes while at highway speeds and within the posted speed limits: 65mph-75mph, the car will chime and the driver information panel will flash "propulsion reduced. " at that point, the vehicle's electrical propulsion will gradually reduce to a maximum output power of roughly 20kw. The propulsion will stay capped at 20kw for a bit of time (15-20 minutes) and then gradually the cap will increase. Unfortunately, on I-25 in southern colorado where this usually occurs, the speed limit is 75mph and and 20kw of propulsion results in the vehicle traveling on the interstate at roughly 45-55mph which results in very unsafe situations. That road has a minimum speed of 55mph. This happened on the first day that I purchased the car, I can reproduce it with my family in the car, but the dealer has been unable to reproduce it. I have had the Chevrolet dealership inspect it multiple times, but they can not find a fault. It has happened when ambient temperatures are as low as 28f and as high as 98f there does not appear to be a correlation there. I have had it happen when the battery has a soc of 70% and as low as 25%, that also does not show a correlation. I have seen a correlation with passengers/weight in the vehicle as that requires more kw of output to propel the car. Likewise, consistent average speed has a correlation. If traveling at 75mph (posted speed limit) the propulsion reduction will occur sooner rather than traveling at 73mph.
The battery recall has been open since Aug 2021, it's Feb 2023 now, I've been waiting for 18 months for my defective battery to be fixed. I cannot charge the car to 100% and I cannot let the car go below 70 miles and I have to park outside. I tried two times to get gm to replace my vehicle but they denied me both times. The last time was with the bbb auto line, my denied case number is chv2312333.
Vehicle without warning stopped moving while making a left turn in an intersection at night. Power to dashboard was on but no propulsion, brakes or steering. Was unable to put car into gear to move forward or in reverse. Message was displayed, "unable to initalize propulsion system" extremely dangerous situation, I turned on flashers and left car in intersection. Called tow truck. When tow truck arrived, we pushed car to curb and he hauled it away. Cheverolet dealer diagnosed the problem as a defective wiring harness. He said there was a gm alert regarding this as a known issue that led him to the defective wiring harness. They charged $1567 to replace it which included $1200 in labor and recommended I contact gm to see if they would compensate me since it was a known issue and the car was only 2 months off warrantee. Gm refused to compensate me for the faulty harness. The bolt has 19k miles on it, is kept in a garage and has never been in an accident.
I received a "propulsion power reduced" warning indicator on my 2018 chevy bolt while driving on the highway. Although I did not lose power, I am afraid to drive my car. I am advised by the car repairer that I should not drive the vehicle until it is repaired because it may stop suddenly without warning. Gm has never contacted me about this safety issue despite being aware of the problem. The national highway traffic safety administration should open an investigation and issue a safety recall on this issue. This problem should be categorized as a severe safety hazard and listed on the NHTSA website for the benefit of consumers.
I'm experiencing the loss of propulsion covered in this bulletin. It's happened around 5 times. Https://static. Nhtsa. Gov/odi/tsbs/2020/mc-10176614-9999. Pdf the malfunction indicator lamp comes on after each incident and then clears. The problem has been confirmed by a dealer and they are refusing to repair it under either the power train or emission control systems warranty. Losing propulsion is a safety issue, particularly in high speed traffic, and it needs to be fixed.
This car worked reliably until the battery recall battery was exchanged then this started happening about a month later. First the vehicle died upon slowing down, driver was exiting a highway ramp stopped the car and turned off the car and turned on again and drove home without further trouble. Happened again, same thing this was at night. Then myself as driver, took car to dealership, stayed in right lane on highway then car failed to accelerate but maintained about 40mph then died as slowing down on exit. After much time turning off and on again, the car finally allowed it to be put in drive and I made it to the dealership. After a week the dealership couldn’t find anything wrong with the car and said no charge but they can’t diagnose. Driving the car again, it drove fine until it didn’t. This time died and wouldn’t allow it to be put into drive again. Said conditions not right to shift. Towed it to a different dealership, the one that changed the recalled battery and they got 77 code errors and cannot figure out anything after a month. Still keeping to drive to recreate the problem. The biggest safety issue was that the emergency blink lights turned off when I turned off the car to try and restart it.
Around 5 pm on 10/7/22 I was driving on purcell road in manassas va. The car has a 60% charge on it ev battery showing a range of around 170 miles. As I was driving I felt the Chevrolet bolt stutter twice, as if it was loosing power. Then, when I stopped at the stop light at purcell and hoadly the car shifted into park and would not shift into any other gear, including neutral. Any attempts to shift would give an error warning "conditions not correct for shift" in addition to being unable to move the car out of the intersection, the car could not be shut down. Pressing the power button would make the screen flicker for a moment and then it would power itself back on with the same "conditions not correct for shift" error. Onstar was called about the problem and shortly after the police arrived to tow the car. The car was a traffic hazard since it could not be put into neutral to get it out of traffic. The car was taken to lindsay Chevrolet service center (15605 jefferson davis hwy, woodbridge, va 22191) for diagnostic and repairs. They have reported that the problem was a wiring harness.
Miles that can drive are very limited. Been waited for replaced fuel cells. I have called a local dealership but was told my VIN isn’t up yet for battery replacement. How to get on the list and need all battery’s working so I can drive the distances I need to.
This vehicle left me on sept 13 in the middle of the freeway bc it lost propulsion. I had plenty of charge and all of a sudden my charge was gone. The car wouldn’t speed up. Had to pull over and wait 4 hours for tow truck.
I was driving the vehicle approx 35mph on a surface street when it suddenly lost propulsion. There was no warning. The display suddenly showed 0 rand and 0% high voltage battery soc. I had to cross multiple lanes of rush hour traffic with no propulsion to coast to a stop. Once parked the vehicle would not go in gear and would not move. It was towed to a dealer where a blown manual service disconnect lever (high voltage battery fuse) was found to be blown. The dealer determined the root cause to be a faulty level 2 charging station I used earlier in the day. After contacting the charging station vender there was no fault found with the station and no other complaints filed with its operation. The fuse blew 6 miles after being charged, not while it was charging. I asked for the dealer to contact Chevrolet engineering and they declined. I contacted Chevrolet customer service and was not able to speak with anyone that is familiar with their ev products.
Vehicle will not charge passed 30%, receiving a reduced propulsion reduced message. Code p0bbd. Also no air conditioning. Gm is holding the car till there's a fix and they have no eta and no communication about an eta. I'm irate and need my car back yesterday.
After about 5 years and a warranty replacement battery, I intermittently find the “propulsion reduced-service soon” light on. It can appear any time after which only a third of the 60kwh battery is on-line, and in any event the battery will not charge over one third. Highway driving on a crowded interstate 5 becomes very hairs as both acceleration and regeneration braking are markedly reduced. It is now at the service department of bill pierre Chevrolet in seattle. Those guys are great, and are doing everything they can, looking to gm for a promised reprogram that has not been forthcoming for some two weeks and counting. This might seem like a minor consumer gripe, but it turns out that this is not a new condition, and has persisted since shortly after the 2017 bolt came out. . Read more...
After the second recall replacement of the lithium-ion battery, the car became undriveable because it could not be charged. A message appeared before stating "propulsion power is reduced". This is after the 2nd new battery was installed. The car has been taken to the dealership. The dealership stated that it is a software problem which gm is looking into.
General motors is making brand new Bolt Ev/euvs using batteries that are supposed to be used to fix cars that could potential catch fire. They stated that the old vehicles effected by the recall would be given priority. I have had a bolt euv on reserve that has been waiting on a battery replacement for over a year. Gm will not inform me or the dealership of when it might be repaired. Concurrently gm is making and selling new bolts that use the battery pack that could be used to fix the old bolts. It is criminal that they would allow dangerous vehicles to remain in public while they make brand new vehicles for profit using the part that could fix every single old vehicle. Based on gms public response to the matter they are false advertising their response to “prioritize cars” that are already made that are faulty. Instead they are prioritizing new cars while leaving thousands of hazardous cars in dealer lots and on the street. If gm can make new batteries for new bolts and sell them then they can take care of the recall. I have had extensive conversations with several dealerships confirming that gm is shipping them new bolts while allowing defective bolts to sit for over a year. I have had conversations with gms concierge desk where they confirm the same behavior. These actions by gm are fraudulent, dishonest, and a danger to the public.
Merging onto freeway from about 50 mph to 70 mph. Blind zone alert indicated there was a vehicle was in my blind spot. Proceeded to accelerate full throttle into traffic when car began shuddering and then suddenly lost power. Car would not restart and needed to be towed to dealer for warranty repair. Car was at dealer for 9 days waiting for repair.
Four times during a cross country trip, after a level 3 DC charging session, the car would either not start or if it did would not shut off. The gear could not be shifted into reverse or drive and the radio, ac all shut down even though the car was still on. The service soon indicator light came on. Diagnostics from on-star said that it was the propulsion system. Another indicator light came on saying conditions not right shifting. The fifth time it occured while the car was moving and unlike the four previous times the gear couldn't be jiggled or temporarily rebooting the car by removing the 12-volt battery. The car had to be towed to the dealer where it was announced that drive control wiring harness needed to be replaced. This problem is well documented on gm bolt forums. The car should have been recalled before my family was put at risk. I wasted 12 hours during a 19 hour move across the country due to this known problem. I was stranded in life threatening triple digit heat indices.
Gm announced a recall for this vehicle for battery fires approximately 10 months ago. The recall involves battery replacement (clearly very expensive). Gm appears to be delaying or intentionally prioritizing batteries to new car applications. The company is not able (or willing) to even forecast a date at which the recall will be performed.
I received recall notices in the fall of 2021 and at that time I did the suggested changes to the vehicle's menu as to charging percentage etc. . I did not get full use out of the vehicle through the winter for fears of lack of charge during the colder months and concerns about safety. On 3/31/22 I took the vehicle to the dealer, central maine motors auto group -waterville maine, for the suggested software updates. At first there might have been an improvement in charge allowed, but difficult to tell because with the warming weather it would show more. On or around 6/15 the car behaved erratically while in stop and go driving and I noticed a warning on the dash which said something about propulsion problems and to take it to a dealer. The charge left did not read correctly on the way home and the vehicle would not charge when I got there. I took it to dealer that Monday the 20th with some trepidation for the 50 mile trip not knowing if I had power enough or if was safe to do so. I left the vehicle there and did get a loaner car. Now it is going into the ninth week since then, and besides me calling them to check after 4-5 days I have not heard anything from either the dealer or gm as to updates, timetables or any word at all. This is outrageous on their part and a sad state of affairs if no one in gov't will step in to help with this situation. I know I'm far from being alone in this. Hope you can do something. -.
Euv service soon light came on followed by a propulsion reduced message. Speed was limited and air conditioning was warm. While parked the euv made a pulsating clicking noise. Euv would not go through charging procedure. Euv gave a change complete message with only 81 miles on the display.
As I drove my brand new 2022 bolt (in use 30 days) into garage, the dash check engine light came on with a notice "reduced power propulsion. " the battery was at about 50%. I tried to charge it and the dash indicated "charge complete. " the reduced power propulsion message is concerningly similar to the error from the previous bolt recalls that have resulted in fires. I took the car to my dealer and they have had it for 40 days and counting and say they don't know when it will be fixed nor do they know yet how to fix it.
Propulsion power is reduced on my new 2021 chev bolt. The battery recall problem has not been addressed yet now I just lost my on propulsion power is reduce problem. My car is in the shop and can not be driven.
On may 24, 2022, I brought my 2017 Chevrolet Bolt Ev into vic canever dealership to have the high voltage battery replaced per the recall instructions (see invoice). Ever since the “new” battery was installed, I can no long fast charge my vehicle to specification. I have tried several DC fast chargers including the DC fast charger at the dealership. The dealership fast charger would only charge at a rate of 18kw (see picture). I was able to charge a little faster at a DC fast charger in perry, michigan at 29. 7kw (see picture). Both are a long way away for the original charge rate of 55kw. The other problem that occurred after the battery exchange is that the range significantly declined. With the original battery the vehicle range was around 250 miles. Now, with the new battery, I can’t even get to 200 miles range (see picture). With all the problems gm has had with the Chevrolet Bolt Ev, I think it’s time to start another investigation into what they are doing to fix the original problem and making things worse with their remedy.
Part of the charging element - the metal clip- locks up and will not allow the car to be plugged in to charge. According to Chevrolet dealer this is a known issue but customers have not been notified by gm. They do not have a fix other than taking the car to the dealer and doing a factory reset. This is dangerous for people who may not discover the problem until their car is too low on miles/charge and may not be able to get it reset. It is happening multiple times, even after dealer reset.
On 4/13/2022, my wife was driving her 2019 chevy Bolt Ev when a dash light came on. When she told me about the light, I checked gm's mobile app and the diagnostic information stated, "immediate attention, lithium-ion battery: issue found with on-board charging system. Please schedule a service appointment. " this was odd since I knew that the vehicle had a full battery replacement due to the safety recalls for this particular vehicle. The replacement occurred at reeder Chevrolet in knoxville, TN in November of 2021. I also noticed a considerable range drop while driving the vehicle prior to this warning. I notified reeder Chevrolet and they were unable to service the vehicle in a timely manner so I reached out to beaty Chevrolet in knoxville, TN. The next day we decided to drop off the vehicle, knowing it could take a while. As we were heading to the dealership, my wife stated she nearly wrecked her car because the steering became very difficult to turn, and could not turn in traffic properly. She said she had to force the steering wheel with all her strength just to get it to turn. When we got to the dealership, I reported the incident to them and they said they would look into it. I got a callback today, 4/15/2022, that the battery is fine and that reeder Chevrolet did not perform the battery replacement correctly. They did not perform the proper vacuum replacement of the coolant and the computer sent a code. They stated they performed the proper coolant fix and that my range should go back to normal. As for the steering, the steering has been confirmed by their technicians at beaty Chevrolet that there is in fact a major problem with the steering assembly. A new replacement is needed and should take 12 hours to complete with the cost of $2100. 00. I believe this is not the only incident due to other bolt owners stating they have the same issues (chevybolt. Org). This needs to be recalled for the safety of the driver and others.
Last week, we had our 2019 bolt serviced at a dealership - they had "replaced drive motor battery high voltage manual disconnect" and did some sort of check on the "high voltage battery. " we had also showed them a message we got from on star that an "issue had been detected with the electric drive unit" and get it serviced within seven days. We bought the bolt in the fall of 2019 and it has less than 5,000 miles on it. We are on the waitlist for the lib recall. 6 days after getting the car back from service, my wife was driving the car when suddenly the car went completely dead. Fortunately, she was not on the highway where she could have been killed, but on a quiet suburban street. I came over to assist and we arranged to have it towed to the chevy dealership. After the bolt stopped running, my wife again received the message saying "issue had been detected with the electric drive unit. " they are now working on the bolt. They are telling us that the problems are (1) the 12 volt battery has low state charge power and needed to be replaced and (2) there is a "faulty accessory power module" which they have ordered a part for. They do not think it is lib related. They are not sure what "electric drive unit" means and will need to check with Chevrolet.
Gm called me 60 days ago and said new replacement battery is ordered to fulfill recall. Dealership has 2 batteries in stock but cannot replace vehicle battery because they do not have a forklift to move the battery and have no projected date when then will get a forklift or rent one. Car was recalled for battery fires and chevy doesn’t own or know where to rent a forklift.
The car's ac, which cools the battery stopped working. The vehicle says to be serviced immidiately but Chevrolet has not found a local dealer or mechanic in puerto rico (where my car is currently situated) that can service it. I am afraid the car will light on fire because the car already has a battery recall, which they have yet to resolve as well.
My vehicle is part of recall 21v650 to replace my vehicle's battery. The current solution until a battery for my vehicle is available is a software update. I tried to take my vehicle in for the software update that is part of the recall on 1/10/22 via an appointment that I had scheduled and confirmed with the dealership. The dealership refused my appointment upon arrival and refused to install the software update. Not having the recall applied affects my safety by potentially allowing a fire to occur in my high voltage battery, the software update is supposed to prevent that from occurring until a new battery can be provided. This issue is part of the wider recall number, noted above and the manufacturer not handling repairs in a timely and professional manner to ensure that everyone has a safe vehicle to utilize as it was intended when purchased.
Yesterday, 27 December, the vehicle was presented to capitol Chevrolet for service under this recall number 21v650 they did not repair anything. To the contrary, they reset software to gimp the vehicle battery capacity --and hence, range performance--to only 80%. The car is worse now than before they "fixed" it. No date set for actual repair, when already more than 4 months have elapsed. And in the meanwhile, gm continues to collect 100% lease payment on only 80% delivered car. Not acceptable.
While accelerating, the vehicle's drive system stopped functioning. The vehicle slowly came to a stop while displaying errors about the propulsion, and was no longer able to move under it's own power. All other systems were still working, however the hazard lights do not stay on when I had to try powering the vehicle off and back on again. The vehicle has been towed to a Chevrolet dealership for diagnosis.
This is a comment on an existing open recall (NHTSA chat said to use this form). Related to the chevy bolt recall 21v650. The latest information from gm at https://media. Gm. Com/media/us/en/gm/home. Detail. Html/content/pages/news/us/en/2021/Sep/0920-bolt. Html contains this: "within approximately 60 days, gm will begin launching a new advanced diagnostic software package that will increase the available battery charging parameters over existing guidance. The diagnostic software will be designed to detect specific abnormalities that might indicate a damaged battery in Bolt Evs and euvs by monitoring the battery performance; alerting customers of any anomalies; and prioritizing damaged battery modules for replacement. It is gm’s intent that further diagnostic software will allow customers to return to a 100 percent state of charge once all diagnostic processes are complete. " I would ask NHTSA to require gm to publicly describe how they tested and verified that this new software will find 100% of battery packs with faulty cells. For example by building a significant number of battery packs with known faulty cells in different configurations and confirming that all packs with faulty cells were correctly identified. This doesn't require the publication of proprietary information, only a description of the verification procedure and results. A previous software update was supposed to detect faulty packs but it did not work so a more robust test is required this time as they intend to use the information provided by this software to determine which packs to replace. Thank you.
Gm has been unable to provide a remedy for gm recall n212343880, NHTSA#21v560 in a timely manner, and has issued recommendations that are impossible for most owners to adhere to. Most recently gm has communicated that owners should park outside 50 feet away from other vehicles and structures. I live in a moderately densely populated area and this is impossible. I can not prevent other drivers from parking near me. Gm should be required to buyback vehicles which have a safety defect which they have are unable to repair in a timely manner. Bolt evs have been under safety recalls for almost a full year now, and no gm action to date has been successful in preventing bolt fires.
The vehicle is under recall for main traction battery defects. There is no planned or expectable date for correction of the defect; parts are not available and cannot be made available in a reasonable amount of time. A gm spokesperson on 9/15/2021 stated to bloomberg (afterward picked up by most news organizations) that bolts should be parked at least 50' from other vehicles, and only on the top deck of parking structures, apparently to minimize collateral damage when the bolt burns. This statement will lead to bolt drivers being banned from parking facilities, and subjecting the owners to abuse by people who don't want them parked anywhere nearby. Gm must expand the recall to simply buy back all bolts immediately, paying approximately the original amount paid by owners with perhaps some allowance for miles actually driven, and and recover vehicles from all lessees. Based on the spokesperson's statement, the vehicles are too unsafe to be allowed to remain on the road. They must all be recovered by gm as quickly as possible, with adequate compensation, and crushed to prevent further sale or use.
Currently, my 2020 bolt has been recalled due to fire hazards. I contacted the local gm dealership north park Chevrolet (castroville TX) and was informed that there is no clarity on the exact part that needed to be replaced in order to make my vehicle safe. I later contacted gm [sr:9-6936321672], in order in inquiring when parts will be parts will be made available for replacement still tbd and no part numbers were provided. I informed gm that even when charging to the recommended 90% that my car gets very hot and makes a loud noise while plugged into the charger, but I was informed that there they are currently still working on a solution. It is unacceptable for an auto manufacturer to sell a vehicle this is a fire hazard is at a higher risk due to the warning signs that gm has ignored.
I stopped for a DC fast charge at an electrify America station to ensure that my vehicle's battery level would stay over "70 miles of charge" to reduce fire risk (per gm recommendation). The vehicle has been programmed to remain at or below a 90% charge limit. After charging for 25 minutes, I unplugged the ccs1 connector from the bolt by pressing the connector release button and pulling gently. To my surprise, the connector unlatched and disconnected immediately while charging at roughly 35,000 watts (>80 amps, 400 volts) and both the connector and my car's charging port began emitting a strong sulfur odor. The connector is supposed to have a high-voltage safety interlock that prevents either side from being moved while current is flowing. I have seen this interlock technology on many different chargers (ccs, chademo, Tesla) and have never seen it fail. After the incident, I inspected and photographed the charging port and charging station connector and found both sides seriously burned, melted and damaged. The connectors suffered oxidation, discoloration, and other metallic contamination/damage. The vehicle's inlet port contacts are blue/orange/black, not silver, and sections of metal appear to be melted away. The charger side connector contacts are discolored and have similar erosive/melting damage. The damage appears to be identical to arc flash plasma erosion. Prior to this incident, I regularly inspected the DC fast charge port and found it to be in good condition with a functioning seal, orange cover flap, clean silver pins and no damage. Before plugging in, I had inspected the charge station connector and could not see anything wrong with it. The charge connector serial number was entirely worn off. At this point, I do not feel comfortable fast charging my Bolt Ev out of concern that the inlet port may overheat and catch fire. The inlet port needs to be replaced and the charging station connector needs to be replaced (and the interlock issue resolved).
This is regarding the battery defect. I initially called into gm on August 31, 2021 to start this buyback and have not driven this since. It’s been parked on the street because I have a newborn and a 2 year old. It would be irresponsible of me to drive and charge this car while my children are here. There has been no progress while working with gm. They have ignored me and are unreachable. I went through bbb and the settlement has been approved, but gm still has not contacted me and is unreachable. My case number with sr:9-6913861036 my case number with bbb (settlement has been reached but no response from gm): chv2125923.
The check engine light came on in my vehicle and limited the speed at which I could drive resulting in the car dealership is refusing to honor the warranty on my vehicle. The manual and all information from general motors explicitly states the components which are covered under warranty. There is a NHTSA service bulletin regarding this exact problem (NHTSA 18-na-064) along with the labor code for doing repairs under warranty. The warranty is for the first 100,000 miles or 8 years (2025), my vehicle currently has 49906 miles. The reason I was given is that software is not usually covered under warranty but there is no documentation stating that is the case. I was told that this vehicle may have this problem just due to operating it and there is no recourse for me other than to pay to have it fixed. If this is true the vehicle is unsafe to be driven in traffic.
Fire risk. Chevy bolts are known and have an active recall on a fire risk. They did one fix, which reduced my vehicle range. It has shown that fix did not work, and they further reduced our range, plus told us not to park inside or charge overnight, which decreases the practicality of the vehicle. As per the recall notice and your website, I am instructed to contact you if the manufacturer has failed or is unable to remedy this safety recall for your vehicle in a timely manner. They have not remedied this in a timely manner as it has been since August 2021 that I have been in contact with them to have it resolved, and we agreed to their offer back in October but they have taken no action to fulfill the offer and now it is Dec 2021. Each day is a risk to my family. We have to park both our vehicles in our driveway, and there is an overhanging tree, so if there is a fire it would still be catastrophic.
I am filing a complaint with regards to the 2020 chevy bolt recall. When I purchased the vehicle in July 2021 from chevy, the 2020 model was not affected. They then issued a recall August 2021. I have been waiting patiently for the battery replacement; however, this has still not been remedied. When I contacted chevy online and my local dealer, they were unable to give me a timeline for when this will be fixed. As it has been >18 months, I am frustrated that this has not been resolved in a timely manner. Thank you for your time and consideration. Sincerely, david noyd.
Our chevy bolt was purchased in November of 2020 a recall was issued in August of 2021. We purchased this car for the battery size that could give us greater range. We owned a Nissan leaf before the bolt. The theoretical range of the bolt made it a better choice over a newer leaf. No real timetable to have the problem resolved.
On August 20, 2021, almost a year ago, my car was recalled and a repair was promised to restore the vehicle to original specifications. This has not occurred to date and all attempts to work with the manufacturer to repair, replace or repurchase this vehicle has been unsuccessful to my satisfaction. I would like the battery and propulsion system replaced to my satisfaction returning the vehicle to factory specifications. It was my understanding that chevy would not start manufacturing back up on new vehicle production until all cars in the recall were repaired. They have not done this.
As everyone knows right now, the bolt has been recalled due to fire safety issues with the battery. This recall was issued last Friday. . . I purchased the car on Tuesday. . . Pretty hard to believe that the executives at gm weren't very aware of this issue three days earlier. Today they suspended sales of my bolt (2022 euv premier). . . A little too late. Per gm's recommendations, I have: 1. Reduced the maximum battery charge to 90% (or a reduction of 25 miles from 250-225) 2. I am charging the car outside, and parking the car outside as well. 3. We can no longer drive the car with less than 70 miles left of range. With the new range restrictions, the car has gone from a 250 miles range to about 155. . . Or nearly 40%. I would never have purchased the car with such a short range. My wife won't drive the car for fear of being burned alive. I live in the canyons of los angeles. . . Should this car catch fire, it could easily endanger the entire community (one road in/out) creating massive loss of life and property. Including mine! there has been no communication from the dealer, and I initially heard of the recall when clients of mine sent me texts about it. . . Still haven't gotten any direct communication from general motors. This battery replacement issue won't be resolved anytime soon. . . They have to design new cells and manufacture them for over 100,000 cars. . . And then install them. So, and this is just a guess, I'd be amazed if this gets fixed before next summer. . . I'll be driving a crippled and dangerous car. Gm should offer to buy back my car, and reimburse me for all my associated costs/payments at this point. I don't want it anywhere near my home.
I received a recall notification regaring our 2020 chevy bolt which was purchased only six months ago. Not only is chevy not providing any indcation as to when our car will have its battery replaced (the dealer suggests it could have six months or longer), their proposed interim fixes are completely unacceptable and unworkable. If we cannot charge the car more than 90% and if we cannot go below 70 miles, the effective range has been reduced by roughtly 50% or about 100 miles which frustrates the entire reason we purchased this car (we commute approximatel 120 miles round trip each day). They are not offering to provide a rental or substitute car nor are they offering to take the car back and I'm now stuck with a poorly made hunk of metal and lithium with no idea when we will be able to use the car again.
Recently going from cali to az and back I had 7 check engine lights while charging but onstar said nothing is wrong. Also it happened while running at still while running the ac. This is very dangerous and I refuse to drive my bolt and will payout of pocket for a rental and seek reimbursement. Anyways ive been trying to send these videos to engineering/you. Here is 4 videos electrify America check engine https://youtube. Com/shorts/15j8qhnrprc?feature=share evgo with onstar. In California evgo https://youtu. Be/yh_3m5jmiam electrify America. California. Https://youtu. Be/xzos_-e8fhg evgo az https://youtube. Com/shorts/zf61arcn8z0?feature=share.
My Chevrolet bolt was subject to the recall for battery problems causing fires, as was described by nstb above. I took it in for free servicing at chuck olson Chevrolet kia, in shoreline, wa on July 26, 2021 as directed. (I bought the vehicle new from them). After servicing was completed and supposedly the computer was reset so as not to allow the car to charge beyond 80% of its battery capacity, I took it to a public charger operated by chargepoint, inc. At the woodland park zoo in seattle to charge it. I left it attached to the charger on the assumption that it would shut off electric charge to the vehicle automatically, once it had reached the 80% level. It greatly exceeded this before automatically shutting down when the charge reached a 300 mile range estimate of charge. The vehicle's officially stated charge range estimate is 238 miles. I expect that the recall repair done by chuck olson Chevrolet would have prevented this from happening. This action puts my vehicle and me at risk of a serious battery fire problem that was the official reason that ntsb initiated the recall requirement. I would like a clarification of whether the ntsb expected the repair done by chuck olson Chevrolet to prevent this, as they may be causing a fire for which they or the manufacturer would be liable.
I have received 3 recalls on the VIN number referenced above. I have been to the dealer 2 times to and thought the problem was fixed. I get another recall and find the dealer unable to fix due to unavailability of parts. I am unable to schedule a recall fix as (all dealers contacted) say I can't schedule until they have parts. I am in a continuing cycle of incompetence. It appears there is no way for me to address this latest August 21 recall from general motors. The latest recall is to replace the battery nodules in my 2012 Chevrolet bolt. In my 2 previous cases for a interim software fix. It continues to show as an incomplete status.
Propulsion battery catches on fire while parked.
I'm concerned about the recent battery related fires post-recall for 2017-19 models. I'm not pleased with gms response.
The batteries are known to catch fire about 90% state of charge and below 30% state of charge.
There is not a specific incident with my own vehicle, but my complaint lies with all models, including my own, that have been determined to have a high fire risk, particularly the 2019 year model and manufacturing source of my battery. The recently re-activated recall (NHTSA# 21v560) indicates that gm has again recognized the risk of danger but has failed to address the manufacturing defects within their battery systems in a timely manner. After recognizing a battery fire risk over a year ago, gm's initial recall fix was insufficient to effectively reduce the risk of fire and potential harm to property and people. During the previous recall, gm had recommended a reduction of charge to reduce the risk of fire and during this re-issue of the recall has recommended even more restrictions on the charging levels and logisitics of when and how to charge the battery safely. These recommendations over the life of this extended recall has drastically reduced the function and capabilities of the vehicle as implied by gm when I originally purchased the vehicle. Essentially, the safety of my vehicle and therefore of my property and family is at risk, and despite the recent recall, gm has not moved quickly to address this issue by repairing the vehicle to reduce the risk of fire.
Appreciate that gm is replacing the battery modules. But we waited months for the first fix, which did not work, and now must wait another 6 months-1 year for replacement battery modules. Meanwhile, the car does not function as advertised -- we cannot charge overnight (as we usually did; we have 3 evs, so charging time requires some coordination), we cannot deplete the battery (preventing long trips), and the range is limited. Gm refused our repurchase request. Car is essentially worthless on the secondary market until the fix, so we cannot sell and replace. This is very frustrating.
The remedy proposed by gm for the risk of catastrophic fire is inadequate. I live in an area with frequent hail storms and leaving the car outside at night would subject it to severe damage. More importantly, I live in a high-wildfire-risk area with almost daily high winds (30-50 mph) especially at night and morning. Even if the car were parked outside, it is likely to ignite the foliage and create an uncontrollable wildfire that would consume this entire valley with approximately 1500 homes with an average value of over $1. 5 million dollars. That works out to over $2 billion in structural risk from a fire from this single vehicle. Two days ago, my bolt starting honking its horn at 9pm - one of the fire warnings programmed by chevy. Although it proved to be a false alarm of unknown cause, the fire department responded with two engines. The responding fire captain told me that due to the wildfire risk, the only safe place to park the car would be a safeway parking lot 4. 5 miles away. That makes the car unusable. The proposed remedy could take more than a year to implement, especially since gm has known about this risk for more than a year and has made no contingency plans to replace defective batteries in that time. I have contacted gm twice explaining the extraordinary risk that this defect causes to my community and asked for a buyback. So far, other than asking for a copy of the title, purchase order and odometer reading, I've had no response.
My high voltage battery is likely to catch fire some time after charging the vehicle. Chevy has told me not to use my full battery as they advertised and I cannot park my vehicle in my garage. This is unacceptable and I am not able to use the car as originally advertised.
The battery recall on this vehicle has not been fixed by gm, your database is incorrect. The vehicle is still a fire/explosion hazard. Gm's is not in compliance with NHTSA recall 21v560 on the chevy Bolt Ev for myslef, a us service member ordered to duty in germany. I am active duty navy, and was ordered to duty in stuttgart germany, with a transfer date in July 2021. At that time chevy had cleared the recall, so I shipped the vehicle to germany. However once it arrived here the recall was reinstated. I contacted gm who said to contact opel in germany (their local subsidiary). Opel stated that gm in the us would ship them the parts and they would make the repairs. This was nearly a year ago, and so far no repairs have been done, and the vehicle remains a hazard to me and my family, and cannot be sold or shipped back. Every time we contact gm (or opel) we are told they are 'preparing to ship parts', and that it should take 8 to 12 weeks. We wait 12 weeks and nothing happens, so we ask them again, and they say wait another 8 to 12 weeks. . At this point I do not believe they have any intention of shipping parts or repairing the vehicle, and are therefore in violation of the NHTSA recall. Note: we are no longer located in maryland, we are in germany, but your form does not allow for overseas addresses, or us forces (apo ae). I suggest you correct your online form, as americans overseas serving our counry should not be disenfranchised.
I am extremely concerned about the battery fire recall for my 2017 chevy bolt. I live in a townhome, with the garage on the first floor. The only place I can charge the car and park is in the garage on the first floor. And the only way to escape the building is by walking past the garage. So, the risk of a major car fire in the garage is very life threatening to me and my family! I am disappointed about how chevy has handled this defect. I realize mistakes happen, but I think chevy could have taken more steps to ensure the safety of their customers, and not leave them with a broken car that has lost value due to the perception that it is unsafe. Chevy originally identified this defect Nov. Of 2020. They shipped a temporary fix, limiting the range to 90%, decreasing the utility of the car, and didn't ship a "real" fix until around June 2021. We have learned that both the temporary and "real" fix were not effective, and cars have caught on fire with both fixes. Now we are told we won't even be informed about the next "fix" until September! a few things aggravate * this is getting to be almost a full years time since a known defect appeared before an effective fix was provided. Unsafe cars have been driving around for about a year! * chevy has not informed owners the root cause of the issue beyond "a manufacturing defect". How are we supposed to have confidence that the next "fix" actually fixes the problem? we deserve to know what the problem was, and be given proof that the recall actually addresses it. * on the new recommendations, the car now has 50% the range and can't be charged inside. This makes it unusable for many, including me. Why isn't chevy explicitly providing help to their customers, such as rentals, buybacks, etc? how is it legal to cripple my car with no compensation? my perception is that chevy is drawing out this recall so they can to save money, and leaving its customers with a broken car and taking on risks to their safety.
Safety put at risk due to recall where car could suddenly burst into flames. Remedy timeline tbd by chevy putting myself and family in undue stress.
The vehicle battery has an open recall due to risk of the battery spontaneously combusting based on several recent fires with this vehicle model. I own two of these vehicles as our only car and gm has not given any remedy and have been very difficult to work with. I am simply asking for a timeline for a fix and they have now become unresponsive to my open case. They refuse to buy back or fix my vehicle and because there is a second open recall for the same problem, they now have no timeline and are in no urgent rush to resolve the issue. I am forced to use these vehicles with this major safety risk constantly hanging over my head and no fix in site.
I received an email notifying me of a safety recall related to the propulsion battery on July 26, 2021. This notice did not offer an opportunity to schedule a repair. I have contacted my dealer periodically requesting a repair. On November 25, 2022, I received a text message specifying recall # n212345941, which corresponds with a propulsion battery replacement. This text, and a subsequent notice by mail, offered my first opportunity to schedule the battery replacement. My local dealer is not authorized to make the repair. I have contacted a dealer authorized to make the repair, 70 miles away, and I am awaiting notice that the replacement battery is available to install. The delay in offering this repair has been unreasonable, and unsafe. Because my daily commute is long, mountainous, cold, and windy, I cannot safely limit my battery charge in the manner instructed in the initial recall notice. I have relied on the express warranty indicating I will be able to charge the propulsion battery to 100 percent, and I believe the sequence of recalls and delayed repair constitute a breach of express warranty, and a breach of an implied warranty of merchantability. This manufacturer should be systematically compensating its customers for supplying an inherently dangerous defective product, and for failing to repair the unsafe condition in a timely fashion. The defective propulsion battery has placed me and my family (and my passengers and neighbors) at risk of death due to fire and toxic smoke inhalation in the vehicle and in my driveway and attached garage. Nhtsa should investigate both the deadly defect and the unnecessary and unreasonable delay in the repair offered by the manufacturer, and impose proper penalties. I will be pleased to participate in your investigation and provide any information you need, including testimony and other evidence. You should be aware I entered into a settlement agreement with gm to buy back a defective 2019 boltev (VIN 1g1fy6s07k4107084).
My 2017 Chevrolet Bolt Ev has a well known recall with a defective battery. This vehicle is my only vehicle and I have opened a case with general motors to get a resolution for this recall. They created a case for my vehicle and said they will call back with a resolution after a week. Several weeks later, I have yet to receive a response and my case manager has been unresponsive to my phone calls and voicemails. I have called gm almost daily asking for an update from anyone who can review my case and give any sort of update. They continue to tell me they will call back with an answer but I have yet to receive a call back. After several weeks of no response, I am left with an unsafe vehicle and no resolution. I would appreciate any sort of update with even a little bit of information and possibly a rough time estimate. Gm seems to be handling these cases poorly and has not been transparent with vehicle owners.
Chevrolet has been unable to fix a severe battery fire issue in a timely manner, which effectively turns the Bolt Ev a ticking time bomb that can potentially burn down my house, with my family's dead bodies in it. After multiple Bolt Ev battery fires, gm acknowledged the issue first in Nov 2020, it took gm roughly half a year to come up with a software solution to "monitor" the batteries; during that half a year time period, we were told to limit our charge and park outside, without no assurance that the car wouldn't catch file when charging inside our garage. After receiving the "final" software remedy, two other Bolt Evs have caught fire, gm started another recall, with no solution and no timeline, and no assurance or credibility that they can provide a proper fix, my Bolt Ev is turning into a ticking time bomb again. While charging outside of sleep hours lowers the chance of dying from fire, the risk of burning down our house is equal. We need gm to buy back the Bolt Evs while they figure out and apply a proper solution, instead of risking consumer's lives and properties to wait for the fix.
I own a 2017 Chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update. However, I have not been able to get this software update because the only gm dealership within 100 miles that services bolts has not received the diagnostic tool from gm yet. I continue to drive my car without a critical safety update because I have no reasonable way to get it. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while gm attempts another fix. Gm stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust gm to be able to successfully identify whether or not my battery is defective. I’m extremely disappointed by the fact that gm continues to cut corners in an effort to save money, despite such a serious safety issue that can affect so many. Myself, my livelihood and even people I park next to while out in public are at risk. Gm must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.
Have inquired repeatedly since recall no. 21v560 issued. Told each time by authorized gm dealer that replacement lithium-ion batter pack is not available yet. Coming up on two years and presumably my vehicle remains at increased risk of fire. Would like gm to execute on the recall and repair.
We own a 2019 chevy bolt affected by the July 23 recall. There have been 9 2019 bolts that have caught fire. The 2019 bolts with batteries made in korea are significantly impacted. We find the level of risk associated with continuing to use the vehicle to be unacceptable. Fire departments need special training to put out ev battery fires. We have no idea if our small local fire department has this kind of training. The new guidelines are difficult and probably inadequate. Parking in the driveway leaves the car still too close to our house. The fires in other cars have occurred 3-6 hours after charging. Could the car catch fire after being driven in that 6 hour window after charging? could it catch fire while parked near other cars? what if a child was waiting for a parent in that car? with charging to only 90% and not letting the battery drop below 30%, we are left with far less safely usable range than what we paid for when we bought this expensive vehicle. Too many times this week we have watched the range drop with a level of fear that is just not ok. Gm already tried to use software to detect defects, and they admit that it failed. They won’t say how things will be different this time. They also won’t say how the replaced cells will work effectively with the older cells. So even after the remedy is applied, can we trust the integrity of the battery pack? gm has given no timeline for this remedy. We have been told loaners or rental vehicles will be offered by gm, we don’t have it in writing and the dealership we are working with seems unaware of this policy and/or unwilling to part with any of its loaners. And we’ve been told that gm will not reimburse until the loaner or rental period ends, leaving owners to front the cost. What about the owners who can’t do that? gm must replace all battery backs, provide vehicle replacements, or buy back the cars from affected owners.
After issuing a second recall for my traction battery in my 2017 chevy bolt, I am no longer assured that gm is able to provide a reliable fix for the battery pack fire issue. I request that you order them to replace all affected battery packs before manufacturing any new evs using this battery pack system.
I own a 2017 Chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix.
Battery pack is a known fire risk, yet gm continues to delay replacing all packs. After a 5 month effort communicating with gm, I was offered a buy-back for my vehicle which was thousands below market value and not nearly enough to replace my vehicle with a similar electric vehicle. Now we are instructed to limit usage, range, and charging of our vehicles for a second time. It is unknown how long it will take gm to remedy this situation. In the mean-time, the vehicles pose a significant risk to life and structures.
I have a 2019 chevy Bolt Ev, with a potential for the high voltage battery to catch on fire. There was a first recall back in Nov. 2020, manufacture states that there was a final fix for the high voltage battery. I took the vehicle in for the final fix. Recently there was a 2019 chevy bolt that caught on fire with the final fix for the recall. Now there’s a second recall for the same issues, now I can not park my car inside the garage and not charge it at night, because of a potential for the vehicle to change on fire. I have 2 boys that lives about the garage and I live in a townhouse. This recall is a safety problems for everyone, it poses a safety risk while the vehicle is charging. The vehicle is a safety hazards to the public and building structures.
Two recalls in the past year is suppose to address the battery fire safety issue announed by gm in late 2020. Days after the final software fix by gm weeks ago, the "check engine" light was lit on my chevy bolt. A follow up service appointment was needed to replace faulty hardware. Today, after gm announced a third recall. I used a popular third party obd2 app to check the health of my chevy bolt, 4 different issues were reported: u0293, p0ac4, u0100, and u0073. Note that gm software reports zero issues from gm's app. At this point, I trust what the third party app is reporting and not gm's app. It appears gm is hiding these issues from chevy bolt owners. I have a service appointment with chevy dealership next Monday to assess the state of my bolt. Overall, I dont feel safe with my bolt anymore. Please follow up with gm to ensure the manufacturer will do the right fix this time. It's clear to me this is a hardware issue no software patch will fix.
Gm has identified multiple flaws in their batteries on this electric vehicle that have led to a dozen fires, but the company has yet to find a final solution despite three recalls. The first recall was a temporary safety recall, but the second recall was supposed to fix the issue. They have, however, only installed software the is supposed to catch these fires before they begin and notify the owner. In fact, this second recall (the "final" recall) failed to stop two additional fires since installing the software update. Today, gm announced a recall to scan the batteries and, if they find a defect, replacing individual modules inside it. The previous recall (which failed to solve the problem) also depended on software to find the problem, and it was not effective. Even if the problem is fixed with this software scan, it is going to take months for the problem to be fixed. Their temporary solution is to leave the car outside, only charge during the day, and charge within a narrow range (which almost halves the range of the vehicle).
Gm's recall solution is unacceptable and leaves consumers with virtually unusable vehicles if they follow gm's safety recommendations. This situation has been allowed to go on too long and we are lucky that no one has gotten hurt.
After having the car's software "fixed" in may 2021 according to the previous recall instructions, we are informed that battery fires may occur in 2017-2019 chevy Bolt Evs with defective battery packs manufactured in s korea by lg energy. Based on our VIN, gm informs us that the battery pack in our 2019 boltev was made by lg energy and instructed us to limit charging and keep the battery within a limited charge range. In our living situation we cannot park the car outside as also advised by gm due to the battery fire hazard. Therefore, we now face severe limitations in owning and driving this car. 1. The danger of a car fire originating in the battery, endangering residents and common property in our condo building, including cars parked in neighboring spaces in the building's ground-floor garage, potentially leading to a condo association requirement that we park the car off-site, at considerable expense and inconvenience; 2. Greatly reduced battery range: only 110-mile range instead of the advertised 238-mile range, greatly reducing the feasibility of longer-range travel in the car; 3. Massively reduced resale value due to these issues, making it financially impossible for us to replace the car on our own; due to the problems with this vehicle, we cannot drive or charge it as advertised, nor easily replace it. Gm should either promptly replace the entire battery pack to entirely eliminate the chance of a battery fire from this defect or buy the vehicle back for a reasonable sum that compensates us for this grave disappointment and allows us to purchase a new boltev with minimal cost to us, the innocent consumers.
The safety of myself and my family and my house is put at risk from the second recall related to the battery. Also the range of the car during the recall is about half of what was the advertised range when I purchased the vehicle. Come winter, this may leave me stranded depending on the weather.
The battery in these vehicles is prone to catching on fire when charging, resulting in the complete destruction of the vehicle. Gm has been failing to repair these vehicles for over a year. They have now issued a third recall for the same problem with no resolution and guidelines that require owners not to use their vehicles in any reasonable manner. This recall represents a serious danger to life and property, with a fire that could cost untold damages. These vehicles are unsafe, and gm is clearly unwilling or incapable of repairing the defect.
Bolt ev range is advertised as 248 miles. Due to gm’s current limitations due to risk of battery fire, the vehicle has a 30% less range. Not only is this inconvenient, but there is no time estimate given for the current fix. Till then the vehicle remains a dangerous fire hazard which could burn the vehicle, occupant and surrounding buildings. Gm has not given out any sort of over the air update in order to ensure that the battery charging guidelines given by them are followed. Gm has also established a history now of refusing buybacks to those with affected vehicles. They are responsible for removing these vehicles off the road and providing loaner ones till the fix can be applied. They were not prompt in a final fix to the multiple vehicle fires that have occurred. In addition to being a fire hazard, it also posed an environmental risk as the lithium battery could put off very toxic gases should it catch fire. My vehicle has received both previous recalls, yet is still posing a serious danger. The battery fire hazard has no warning, except for when it is happening.
I own a 2017 Chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in June. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while gm attempts another fix. Gm stated today that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust gm to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. Myself, my livelihood and even people I park next to while out in public are at risk. Gm must be forced to replace the entire battery pack in every vehicle affected by this recall. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable while they clean up their mess.
Manufacturer (gm) 2 days ago recommended to not charge the car unattended and at night. This makes it impossible to use vehicle. This is an electric car, the whole point of it is to charge it at night.
There have been more vehicle fires after the safety recall "fix". General motors has not said anything yet, and I am afraid to use my car or leave it near anything because of fire risk. This is a great safety concern for myself and others around me. I would like gm to say something.
There is an open recall on my vehicle, but chevy never notified me about it. I received an email about the initial recall in November 2020, but found out about this most recent recall only from the chevy Bolt Ev facebook group I am part of. Searching my VIN on the chevy website did not yield any results for a couple of weeks (now it says that there is an open recall but no remedy yet), but now searching the VIN and looking at the battery sticker information tells me that I am, indeed, part of this recall and have never heard anything directly from chevy. Many others in the group reported receiving an email but I have not received any communication. This seems very suspect and very dangerous. I purchased the car used from a dealer but since I received the original Nov 2020 recall information I know that chevy has my information, they just didn't contact me for some reason.
I am writing this complaint as a general complaint about chevy's handling of the numerous fires associated with the 2017-2019 bolt. I own the vehicle listed in this report and fortunately it has not caught on fire. Chevy is using software to try and identify hardware problems and it clearly does not work. There have now been several additional battery fires after their "final fix" was applied. They are telling owners not to put their vehicles inside a garage and only charge them outside. This is completely unacceptable and there should be a full recall for all affected vehicles. Either replace the entire battery or repurchase the car. These batteries are a significant health and safety risk and need to be removed.
I had my chevy dealer install the second software update and return my battery charging to 100%. There are now two reports of Bolt Ev erupting in flame within a couple weeks of each other and both vehicles had the recommended second software installed. I'm reporting that the fix gm has come up with does not work and does not prevent the initial problem of battery fires when vehicle is left unattended. My safety and the safety of my family or other passengers are at risk of a fire starting for no reason and there's no solution offered by gm for this issue. Neighbors are put at risk just by the presence of this vehicle in my driveway. The general public at large are also put at risk if I was to leave the car in a public parking structure like an airport or downtown parking. Waiting on the NHTSA to do something about this to protect the safety of the public.
Incident hasn't occurred yet. Worried about car and property. Leaving car outside is an invitation for car thieves in our area and we're having major hail storms.
Vehicle was recalled due to spontaneous battery fire risk. Two stages of recall work were performed, both related to the vehicle computer and battery monitoring system. Neither has fixed the underlying cause of the problem, so the recall cannot be considered to be complete. The battery remains at risk of fire based on NHTSA notice on 7/14/2021 and numerous press reports, after at least two fires while at rest after charging were reported in vehicles that had the recall work completed. The recall must be extended and amended to include battery replacement with a unit that is not subject to the current spontaneous fire risk. Without that, the vehicle is unsafe to drive and possess due to fire risk, and has zero value as a tradein or onward sale. Alternatively, even though the vehicle was purchased used (with battery warranty still in force, with a purchased extended warranty, and with no disclosure at the time of a recall or battery fire risk), an exchange for an equivalent new bolt (2020 or newer) would be acceptable.
There is an existing recall on my 2017 Bolt Ev and gm has not addressed the cause of the battery fires and has instead offered a software update. My car charges in the garage, the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer time to rectify a safety defect but it looks like gm has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for gm to repair the defect in the affected battery packs or replace all defective battery packs. This recall and fix offered is not acceptable it should not take over a year for gm to make good on this recall. Action needs to be taken to get a final fix, this could be deadly to any family that owns this vehicle.
A life threatening situation in which upon swift acceleration attempt the accelerator pedal was stuck in the down position, the safety of myself, my family who were passengers as well as other surrounding vehicles on the highway was put in immediate danger as vehicle proceeded to accelerate well beyond legal limit. Using the brakes only slightly decelerated the vehicle while vehicle dash displayed maximum power kept being sent to the drive unit. That same day I was unable to replicate the problem as it seems to happen only once per drive cycle. Same issue has occurred on 2 separate occasions during 2 separate drive cycles.
I’m just reporting gms persistent negligence in dealing with defective battery cells for 2017-2019 bolts. Upon tear down these cells will not and do not meet gm quality standards and gms delayed response and paltry response demonstrate what little concern gm has in regard to the situation. This is an issue that will compound with time. My car has not caught fire - I just have an early build 2017 and am frustrated with gms handling / mishandling of this situation.
The manufacturer, gm, has failed to remedy this safety recall for my vehicle in a timely manner. The 2019 Bolt Ev I purchased from gm presents a real and present danger as a fire risk, while I am being told to limit my vehicle's usage. I cannot easily follow their safety guidelines because this is the only car my family owns -- we cannot simply give up visiting relatives to not deplete the car below 70 miles of range nor can we personally watch the hours it takes to recharge the vehicle outdoors. This renders the vehicle wholly unusable as a modern car that I paid for in a new condition. I do not feel safe putting my daughter in this vehicle, nor parking it in our driveway. In addition, I live in California, and I would be devastated if my vehicle was the cause of a fire in this state. I have called the gm concierge line 8 different times over the past 8 weeks (I have the records) to attempt a vehicle swap, and every single time after their initial conversation to gather details, gm has not responded to me with any updates. The latest incident was a Bolt Ev that exploded in sacramento. I want a working car, not a lemon waiting to kill me.
On may 11, 2021 I responded to gm's safety recall notice by bringing the car to a local Chevrolet dealer, who performed the service as per gm's instructions. Since then the battery has continued to charge or attempt to charge for several hours after it has been fully charged as indicated by the instrument panel readout and the dashboard indicator. I reported the problem to gm by phone several weeks ago and was instructed to bring the car back to the dealer that had performed the recall service. I did so on July 7 but I wasn't convinced that the dealer appreciated the seriousness of the problem, so I immediately called gm 's ev hotline (866-790-5600 ext. 5912316) where a case was opened. As of July 18 I am still waiting for further instructions from gm. My case number is 9-6818768332.
My bolt was purchased in sept. 2019. It was not part of the initial NHTSA recall because it has a battery made in the u. S. However, Chevrolet still issued a company recall on it and performed a software update, evaluation of battery health, and installed an on-board diagnostic module. The "final fix" as it is called. Even though my battery appears to be safe, it has the same design, materials and similar manufacturing practices by the same company, as the cars that have caught fire. Now there has been a battery fire in a bolt in vermont that had the "final fix" installed. (not my car, it's in another state) I am concerned that the battery problem is in the design and how it is built, not due to a faulty manufacturing contaminiation that could only occur in korea. And I'm also concerned that the "final fix" is not sufficient to take care of the problem. I am asking you to investigate all the lg batteries in all the bolts to determine if they truly are safe.
After getting the software update from previous recall, on siemens chargers, the car and charger error. The car error says "charging interrupted or overridden". Took to chevy service 7/26/21, they could not find anything wrong, and wanted to charge $225 for troubleshooting. They were not aware of the new recall, when made aware they agreed not to charge the $225, but stated I should not use the chargers at work. If I am not supposed to charge overnight, and am unable to charge at work, the car is unusable.
Component: we don't know for sure. The was a recall on the battery, and several other of these cars have had thier batteries explode in similar fashion. The primary remnants of the car are missing and are being investigated as being stolen and are unavailable for inspection. The melted remnants of the car left in the driveway are still available. Safety: we inhaled toxic vapors. Our home has been severely damaged. If the incident had happened in the middle of the night instead of in the morning, our neighbors wouldn't have been awake to call 911 and my wife and I could have died when the fire spread to the house. Has the problem been reproduced? unknown, though this is a known issue that has happened to other cars. Has the compenent been inspected? no. The wreckage is missing and presumed stolen. Were there any warning messages: I do not believe so. My wife claims she heard a car alarm when we we awakened by the first loud noise. She does not know if the alarm came from our car. In the early am of 7/2/2021 I awoke to smell an acrid smell. Our neighborhood often has an odd smell, so I went back to sleep. About 6 am on 7/2/2021 my wife and I were awakend by a loud bang originating outside the house. I investigated and noted a police officer outside my home using a fire extinguisher on my 2019 chevy bolt. I saw flames coming from the right passenger side. The police officer asked us to exit our home. I told my wife that the house was on fire, because I believed that's what was happening. When we left the home, I noticed that, at first, it was only the car. The fire got worse very quickly. , and the police officer asked us to move farther back. We heard and saw several explosions. The fire spread to the house. At some point the fire department arrived and extinguished the fire, but not before the car was completely consumed and significant damage was done to our home. My wife, I and our pets were all examined for smoke inhalation and the cats were treated.
My bolt falls under the recall for a main battery pack defect that has resulted in several car fires. Chevy states we should part outside our garage if the car is parked and charged there. This is a major inconvenience to owning the car. I requested a buyback several months ago when they were being offered by chevy. Since ohio's lemon laws are poor I was denied. I had little faith chevy could find the problem with software and I was correct.
There is an existing recall on my 2017 Bolt Ev and gm has not addressed the cause of the battery fires and has instead offered a software that will provide advanced warning when a fire is imminent. Since most of the known fires started in the garage while parked the danger of battery fires is still present in the battery packs unless it is replaced with a newer type that does not have the original defect. I believe that NHTSA issued the recall to give an auto manufacturer a chance to rectify a safety defect but it looks like gm has issued a clever workaround to the initial defect of their battery packs by designing a software that will give an early warning of a possible fire. This is not acceptable for the simple reason that there's no guarantee a car owner will hear or see this warning if car is unattended in the garage in the middle of the night. The original safety defect is still present in the defective battery pack so a fix should be for gm to repair the defect in the affected battery packs or replace all defective battery packs. Anything less would be morally reprehensible and an insult to a federal safety agency like the NHTSA.
Gm has been jerking myself, and all bolt owners all of this year and for myself and other owners of 2017-early 2019 models. They have overlaid recalls on the 2017-2019 to reset apparent recall start dates. We have been dealing with being under the umbrella of a one battery fire recall or another since November of 2020, enough is enough. My bolt was in a chevy shop for two months June/July 2021 time frame for the first recall because it took them that long to get a single battery module. Now they have issued yet another recall. I am one of over 100,000 owners that are tired of being told, "baby your batteries to 'reduce' the risk of fire". Being told to limit the effective battery range to over 60% of what it is supposed to are capable of is not acceptable. Gm is playing 'lawyer' and making it nearly impossible to get a real solution. Do your job, kick gm in the rear. At this point gm just needs to pony up and buyback the whole model run. I'm tired of parking my car in the back 40.
I was denied the buyback by gm due to the weak lemon law in the state of michigan. Gm should be replacing these batteries if they are not allowing a buyback or trade up. There were 16,418 bolts produced in the us-market for the model year 2019. If I take a ballpark half of the vehicles with korean cells, and half of the vehicles produced with cells in holland michigan (the holland cells not having the defect), to-date we are looking at 5 in 8,209 cars catching fire due to the battery defect. That translates to 1 in every 1,641 2019-model-year korean-cell bolts catching fire, to-date. Statistically, this number cannot go down. This represents a much higher percentage than what gm is publicly stating. This is a much higher, unacceptable risk. I do not have faith in a software update and battery voltage spread test for the latest "fix. " gm is very secretive on what the defect or defects are. A battery may test fine today, as it made it into the production vehicle and passed the test then. Though, tomorrow it may fail due to the defect. When it fails, I don't want my family to be anywhere near it. Please hold gm's feet to the fire on this to prevent the possibility of the unsuspecting consumer to get burned.
I recently purchased a 2021 Chevrolet Bolt Ev (VIN 1g1fz6s09m4109547) with current mileage about 1800 on odometer. Two days ago my wife was driving on the 91 freeway going at normal highway speed when all of a sudden the car just decelerated abruptly to 20 mph with an error “propulsion power is reduced”. Two Ford f-150 trucks immediately behind her had to veer quickly around her (but this could’ve easily caused other accidents as well). She had to cross three lanes of traffic to get on to the shoulder while only able to drive at 20 mph. There was still 131 miles of battery charge left so it wasn’t because of low battery. Overall it was an extremely dangerous situation whenever a car decelerates abruptly without any warning especially while driving on freeway. I don’t know how she escaped unscathed and was not rear-ended, but she is traumatized by the entire incident. I want to report this so that you are aware of the situation since this poses a serious public safety concern that could have fatal ramifications. Yours truly bao tran.
I purchased the vehicle new from diamond Chevrolet on April 17 the 2021 chevy bolt had 3 miles on the odo I drove the bolt 3 more miles and the vehicle lost power and reduced speed on the freeway almost causing an accident. The display flashed a warning of reduced power and the bolt would not accelerate requiring the vehicle to be towed. After ten days at dealership problem was a bad transmission oil cooler pump. I think a defective pump lasting only 6 miles is a safety concern.
There was a recall on chevy bolts ev 2017, because a fire occurred. Chevy advertise that it cars get 234 miles on a full charge. This is not true and false advertising from the GMC manufacturer. Since the recall and the vehicle had to be recalibrated to 90 percent, the car get much less than 234 miles . This is important because this a all electric car. Is this not false advertisement?.
Received an email from gm acknowledging that the last recall had not been entirely successful in fixing the Bolt Ev battery problem. After contracting myasthenia gravis, I had given away my (gm) gasoline vehicle because I was unable to maintain it with my disability. I purchased a Bolt Ev because they assured me it would be relatively worry free and much easier to maintain. Since it's purchase I have been continually informed that it might be a rolling death trap. I no longer have the physiological ability to fight the corporate giants. Calls to gm have proven fruitless. Please do something that effects an actual change in my pursuit of happiness. Thank you: eric w biggio.
First the selfseal tire fiasco on 7/2/21 then in late August with the recall gm agreed to buy back the bolt. The dealer picked up the bolt on 9/3/21. On 11/16/21 gm offered me a horrible buy back that didn't cover all my downpayment and fees at the time of lease. I rejected it and I am still paying and insuring for a car unsafe at zero speeds. Anyway ntsa can hold gm accountable over the bolt failure? this defect was present when I leased this car new on 1/31/21 and gm was already buying back bolts. This should have never been sold to me in the first place.
My vehicle is impacted by the following recalls: 1) manufacturer recall number n202311730, and 2) NHTSA recall number 20v701. A fix was supposed to be in place by January 1. I followed the manufacturer's steps to reduce charge capacity and waited patiently until 1/29 for the fix. On 1/29 I called gm concierge line at that time to inquire about the status of the fix. I was told there was no update. I inquired about my options including a buyback or replacement vehicle in addition to a loaner car during the period of time the car was out of commission. I was told no problem and someone would contact me. I've received two calls since that time, and none of the promised steps including buyback, replacement vehicle, or loaner cars were offered. The representatives do not respond to my emails, when I call, the assigned rep ignores my calls, and when I ask for a status update I'm told there isn't one. Gm is clearly delaying the issue. I have informed gm that my vehicle is parked in a very close quarters garage where a fire would create an imminent life/safety issue. Gm continues to not respond to my inquiry. The vehicle meets the requirements of the nonconformity vehicle under the tanner act and I am requesting assistance to ensure that the vehicle is repurchased or replaced. There has already been confirmation posted that the battery packs need to be replaced on these vehicle and gm is not acknowledging their responsibility to issue a fix to the vehicle and prevent further injury. I am writing to request an inquiry by NHTSA into what gm is actually doing to prevent further loss of life and/or injury and to repair or replace my vehicle. I have documented weeks of emails on the topic with gm which are not being replied to and am not sure where else to turn to get gm to address this open safety issue. Thanks.
The Bolt Ev was recalled on November 13, 2020 due to the fact that the battery was defective and had started numerous fires, even when not plugged in. Gm offered a "temporary fix" which reduced the performance of the vehicle (reduced the range of the vehicle per charge) and limited some other functions). They have not offered a permanent fix and it has been over 60 days since the recall was issued. Since gm has not issued any official permanent fixes to this problem, and because of my concern about this issue, I have taken it upon myself to contact gm directly. Despite numerous calls and e-mails to gm, I have received no concrete offers to remedy the situation. I have been assigned a "case manager" - a gm employee- who is supposed to help provide a permanent fix for this issue, I have been unable to get any specifics as of todays's date about the process and/ or options. Again, this despite very specific questions. I am repeatedly told that by gm that they must go through their "process" and that my case manager has no more information. Promises of letters of "offers" for remedy have not appeared, despite my sending all requested documentation to gm, which was supposed to expedite the process. Timelines as to when remedies will be offered keep changing . I have been told that information will be emailed repeatedly and it has not been received, etc. The initial recall all stated advised that the car should not be parked near owner's houses for fear that the car would catch on fire. Not only is this impractical for me, I don't feel comfortable driving a car that has had this history. Gm needs to take responsibility for their faulty batteries and follow through on the need for a permanent fix. They are already past their deadline in doing so. Gm has not followed through on recall of the Bolt Ev (batteries causing fires).
General motors refuses to service my vehicle and claims I'm black listed from every dealership in the area. They refuse to complete the safety recall for battery fires on my vehicle, the windshield wipers are slapping each other and rear suspension is making metal on metal clanking noises. Gm has had me black listed from all dealerships in the area and refuses to complete necessary safety repairs on my vehicle. I have absolutely no way of getting these necessary services completed on my vehicle. Gm customer experience center won't assist in finding a dealership in the area. Please help.
Hello. We bought this vehicle in December 2020. When I tried to list the vehicle on the turo we noticed that it have NHTSA call. We used to visit connel Chevrolet in costa mesa by they didn't fix the problem. So we still have this problem. Thank you.
Accelerator pedal gets stuck on floor mat and requires pulling it up with your toes to stop acceleration. I have a 10 second video I can share documenting this. I contacted chevy customer assistance today and they said they would refer the case -- 9-6530402643 -- to the "appropriate department". I am worried it will be lost in the bureaucracy, so I am contacting you also.
Not happy. I bought my bolt assuming I would get the convivence and range of a fully functional vehicle. The restrictions imposed upon my and my bolt are unacceptable. I can only charge in my garage unless I go the a pay for power source and wait around. I also prefer charging at overnight, after 2100 hrs, as I feel I am using less valuable energy. My employer has requested I do not park in the company lot or near any buildings. Very reasonable request under the circumstances. I think gm should allow me to rent a safe vehicle until my bolt can be brought back to the original quality/range/safety standards! please forward this to the powers that can make this happen. I will also be in contact with the appropriate governmental agencies, especially if my requests are ignored or denied. Happy holidays, hope I do not burn up, [xxx] on Monday, November 29, 2021, 11:36:09 am pst, your friends at quality chevy of escondido <assistance@qualitychevy. Dsmessage. Com> wrote: hi [xxx], great news! Chevrolet has announced that they will soon be releasing software that will allow 2019 models to be parked indoors after charging and lifting other limitations. Owners of the 2019 model year Bolt Ev that have not had a battery module replacement will be contacted for software updates. New software for the remaining affected bolts and euv's is coming by christmas. The new settings will lift limitations on indoor charging overnight, operating below 70 miles of range, and indoor parking after charging! stay tuned to quality chevy for updates and more as we receive it. We hope you find the news helpful, and we thank you for your business! happy motoring, your friends in the car business quality Chevrolet 1550 auto park way escondido, CA 92029 760-745-7221 information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The high voltage battery has a possible defect that can cause the car to burst into flame without warning. December 2020 - 2020 chevy bolt purchased with open recall on chevy bolt batteries February 2021 - received letter from gm that the newly purchased car is dangerous and must not be parked inside nor used for more then 50% of it's range [no contact from gm or the local dealer for over 2 years on satisfying the recall] March - 2023 - contacted the local gm dealer and was told not to contact them again until I get a second letter from gm stating they can repair the defect March 2023 - contacted gm directly and was handed off to a California specific agent. The agent was clear - there is no repair for this recall at this time. I now have a car that is approaching 3 years old labeled as dangerous by gm and the nhta yet there remains no timeline for repair or remediation. It is unacceptable to have a continuing known danger to the owner and public at large for years with no remediation and no remediation timeline.
In November 2020, general motors has decided that a defect which relates to motor vehicle safety exists in certain 2017-2019 model year Chevrolet Bolt Ev vehicles. This notice applies to my vehicle, VIN: 1g1fx6s04h4179162. As a result, gm is conducting a safety recall, n202311730. More specifically, a certain number of these vehicles were built with high voltage cells produced at lg chem's ochang, korea facility that may pose a risk of fire when charged to full, or very close to full, capacity. The severity of the recall notice was alarming to my family as we drive it daily and often extended miles. Safety is my primary concern and I am requesting remediation immediately. The risk and danger is too great for me to wait and see as gm investigates. What recourse do I have now?.
I own a 2017 chevy bolt and the batteries are catching fire on a high state of charge which should not happen. Chevy offered a final "software fix" before which was supposed to fix the issue and prevent the batteries from overcharging and catching fire. The software update/diagnostic was also supposed to be able to tell chevy which battery cells had problems. This did not work. Chevy bolts continued to catch fire after this software fix . Well the new issue is that chevy now has a new recall for the bolt to replace the problem battery cells in the pack. The problem is they could not identify which were the problem cells before with their software fix. And they're going to use software diagnostics again to try and isolate the problem cells and replace those. They have already proven their software does not work to diagnose problem cells in the battery pack. This new recall by chevy won't work and cars will continue to catch fire because chevy is being cheap as fuck. They need to replace the complete battery packs and not individual cells in it. This is the only way because they're completely incompetent and incapable of finding individual problem cells. They need to replace whole packs with good packs to fix the issue.
Vehicle will not charge fully due to battery catching on fire.
Under the recall, the maximum battery charge is to be reduced by 90%. My vehicle gets less than that, and now only gets @120-130 miles max, but realistically only @ 100-105. I live in cold weather, mountainous northern NY state. The car is used to commute to work, 80 miles per day so I have to charge it each day, and because it does not have fast-charge, it takes @ 6 hours to get fully charged to the reduced maximum. There is also a loss of propulsion power as I get a dashboard warning all the time, and I cannot park the vehicle in my garage where my home charger is located. Chevy should replace the battery with one that has fast-charge as compensation for the loss of use, inconvenience, etc.
My vehicle is being affected by 2 recalls for a battery that might melt or burn. The vehicle is also experiencing issues with the infotainment system that is malfunctioning/restarting/shutting down while driving. This is extremely distracting and dangerous and causes the vehicle speed area to fade out as the system restarts. Our family is severely limited by the charge limit, minimum miles, or by having to park it outside and not charge it overnight. We live in an fire brush area and are very stressed about having the vehicle potentially catch on fire and burn down our neighborhood. I tried to trade in the vehicle so that we could move on and they won't accept the car with an open warranty recall. The carfax information literally states that the remedy is not yet available. How can we move on and what do we do with our original investment of over $48k? I have taken the vehicle into the dealership to have the software update installed twice and still don't know if it has been done or whether the cars battery has been tested and the numbers are within the acceptable parameters. The infotainment system still does not work properly and I am worried that the vehicle is malfunctioning. My wife has now issued the ultimate - I cannot park the car or charge the car at our home. She is stressed beyond belief and I will have to leave the car at the local dealership to charge it and wait for whatever remedy they come up with whenever it might happen.
Since the November, 2020 recall of the chevy bolt for its battery defects, I have had only limited use of the vehicle and it remains a fire threat whether parked inside a garage or outside. The recommended restrictions of charging and parking by general motors do nothing to fix the fire threat, and put an undue burden on me without any expectation of a timely repair. Gm has acknowledged that they do not currently have repair parts (new battery modules), and due to the volume of units necessary (140,000 recalled vehicles), and the likely pace of production and repairs once they actually begin producing new battery modules, it will take at least 2 years for the process to be completed. Added to the 10 months already passed since the first recall, this means a potential total wait period approaching 3 years. This is wholly unacceptable and a vehicle buyback to make owners whole for their losses is the only acceptable course of action.
Today I received recall notification gm n202311730 about defective batteries that can cause a fire when charged to 100%. Gm's solution is to change software to limit my vehicle's charge to 90%. This is not a solution. It is a band aid. The batteries are defective and should be replaced. Why should I suffer the consequence of this and have to deal with reduced vehicle range and more frequent charging. If the batteries are a fire hazard, they should be replaced with safe batteries at no-cost to the owner.
Gm recall due to battery fires affects this car. The recall solution to simply limit my driving to 90% of the range is abhorrent. My car is now less than 90% effective--there are destinations I can no longer reach in a single charge, and recharging is nowhere near as fast or ubiquitous as gas. Gm needs a solution that restores the full distance ability of this car, otherwise it's outright fraud.
My 2019 Chevrolet bolt premier has the battery made in korea that is part of the current investigation Chevrolet is doing, announced yesterday July 14, 2021. This is the announcement from Chevrolet: July 14 2021 important update from general motors general motors has been notified of two recent Chevrolet Bolt Ev fire incidents in vehicles that were remedied as part of the safety recall announced in November 2020. Out of an abundance of caution, we are asking owners of 2017-2019 Chevrolet Bolt Evs who were part of the recall population to park their vehicles outdoors immediately after charging and not leave their vehicles charging overnight while we investigate these incidents. This has been a known problem for several months, since November 2020, as noted in Chevrolet's announcement above. I limited my charging to 90% the minute the news broke about the possibility of a battery fire. I have had "the remedy" done to my car, which is all that one can do at this point. Live in a condo building in a busy downtown setting and my only parking spot is two levels underground. It is both unsafe and very costly/inconvenient for me to have to park on the street at meters while waiting to hear anything from chevy regarding next steps. I want to get my situation on your radar, as I am sure many other bolt owners do. I want to stop worrying about the potential of a fire that would kill or maim any person or living creature, destroy any property, especially my home, my neighbors' homes, cars, etc. Help!.
General motors failed to resolve an issue with batteries starting fires in select chevy bolts (an all electric vehicle). This a problem they’ve known about since at least 11/2020. Now we are awaiting the third “fix” for this problem. For months we’ve had to reduce our range and be careful about plugging the car in. Gm’s temporary answer now (again) is to 1) restrict our full battery charge - known as hilltop mode (basically 200 miles summer/170 in the winter). 2) not let the battery charge fall below 70 miles, and charge up to the hilltop mode limitation after each use. 3) park outside after charging and don’t charge overnight. We may have to wait months or years for resolution, it’s already taken them 8 months to try 2 fixes that didn’t work. We are completely inconvenienced and our car may still burn up! we had a charger installed in our garage and don’t charge elsewhere. Our range radius has now shrunk to 60 miles for summer and 45 or less in winter. We live in the country 50-60 miles from a bigger city. The reason we chose a bolt was for its range, which has been substantially reduced. We shouldn’t have to deal with the cost, time and inconvenience by having to charge halfway through a relatively short trip. We also have high forest fire danger currently, any fire besides damaging our property, could cause a wide area catastrophe. Overnight charging makes sense as we are using our vehicle during the day and we don’t charge during peak load times. We also park in the garage to protect from the elements and rodents. It also helps with keeping the battery from getting to cold. Mary barra, gm’s ceo, on 6/5/14, said gm found “a pattern of incompetence and neglect” in the handling of a faulty ignition switch. She said she wanted gm employees to never forget this! gm has failed it’s customers again. We like our bolt, but currently it’s an unacceptable safety risk and range is now too severely restricted from gm’s original range specifications.
I've had the recall work done. But because of the verbiage in the recall itself it's remaining open on NHTSA and carfax. This is preventing me from using my car as income.
I have a 2017 bolt that is affected by the bolt battery fire recall. I have patiently awaited for a real fix for this issue since November of 2017. I have lived in fear of this car burning up or my house burning up from this vehicle for 8 months. I need this vehicle it is my daily transportation. I paid more than $46,000 for this vehicle (including tax and registration). Now, chevy has said I can't charge at night, I can't charge in my garage, and I can't use more than 60% (143 miles), they don't know the root cause of the fires, they don't have a fix, and they have not committed to changing our batteries. After all this, this car is unusable to me and I can't trust chevy to detect the defect and apply a meaningful fix. I have applied for a buyback and was denied in June. I live in mn, where I am unaware of anyone that has had a successful buyback. I can't understand how gm is allowed to have a buyback policy where one state (CA) has hundreds of buybacks where another has none. When this is truly a serious safety problem that they do not know the fix. I need help getting a successful buyback for my vehicle.
2017-2019 model year Chevrolet Bolt Evs were recalled in November 2020 for battery fires (NHTSA recall no. : 20v-701, manufacturer recall no. : n202311730). A temporary "fix" was released in 2021 which limited the maximum charge of the car's battery to 90%. This was followed with a "final fix" software update which returned full charging capabilities and added battery cell monitoring software. This software supposedly could detect faulty battery cells. The recall was considered resolved. More recently, at least two more Bolt Evs spontaneously combusted; these vehicles had received the final recall software update, and were not charged over 90%. This means two things; limiting the maximum charge level of the car did not protect consumers, and the final recall repair also did not protect consumers. Homes have been damaged, cars destroyed, people injured (no deaths so far, fortunately) and bolt owners live in a constant state of unease. A new recall has been issued: manufacturer recall number: n212343880, NHTSA recall number: 21v560. In addition, bolt owners have been instructed to park their cars outside, charge only during the day (also outside), and maintain a charge level between ~30-90% at all times. This leaves us with ~36kwh, approximately 90-150 miles of range in warm weather (as opposed to the advertised 239 miles on a full charge). All of these restrictions are simply not possible for many people, especially those of us who live in cold weather environments, which vastly limits the range of the car. Others have no choice but to park their car in underground parking garages, which puts hundreds of people at risk. The new recall does not currently have a remedy, but it states faulty battery cells/assemblies or packs will be replaced. Gm failed to detect faulty cells the first time after months of investigation, and I do not believe they will successfully detect them now. I urge NHTSA to force gm's hand: replace the entire battery pack, or buy back the vehicles.
Gm sold me a car with full battery that was safe to charge to 100%. 2 recalls in now I am going on 7 months unable to use the battery as sold to me due to potential fire risk. A risk multiplied by not being able to charge the car in a setting (in garage overnight) that is most common for ev drivers.
Gm has now issued a second recall on my 2017 Bolt Ev battery, due to fire. Current guidance from gm/Chevrolet is to not leave the vehicle unattended while charging and to leave outside. This is not workable for me, as I'm not able to charge my vehicle outside and it's not sustainable to leave my car charging within my garage. I would like to participate in gm's "buy back" program, whereby they'll buy my vehicle back from me at original purchase price - - or - - offer me options of moving to a similar model/trim line in the current 2022 model year. The fire risk introduced with the vehicle puts me, my family and my property at significant risk and I am unable to use the vehicle in the manner it was originally designed. I'm unable to charge the battery or get appropriate mileage based on the initial design.
I currently lease a 2019 Chevrolet bolt which is part of the recall announced today by gm. This is the second recall in less than a year for the same battery-related issue. It was supposed to have been fixed with a software update that I had completed in March. This software was supposed to identify defective batteries but it has not been successful as evidenced by the mounting number of fires that have happened after the “fix”. As such, we are now under a recall a second time. As a result of their own manufacturing issue, we are now limited to how we charge our vehicles, where we park and even the mileage range that we paid for, while gm attempts another fix. Gm stated that they will again be using software to identify defective cells in our batteries and only the ones that are deternined to be defective will have those cells or battery packs replaced. As you can imagine, I no longer trust gm to be able to successfully identify whether or not my battery is defective. This is a serious safety issue. My family, my property and even people I park next to while out in public are at risk. Gm must be forced to either replace the entire battery pack in every vehicle affected by this recall or replace them with newer models containing safer batteries. They must also provide loaner vehicles, or details on reimbursement for rental cars, to those who need them due to the fact that their vehicle is virtually unusable until gm provides a complete, effective solution.
Since about November of 2020 this vehicle has been under a recall, due to potential fire danger of the batteries. The interim solution was to not charge the battery above 90%. Within the last couple of months a "final" solution was initiated by gm, to solve this potential fire situation. I have had this "final" solution performed on my vehicle by the dealer. Now, we are informed that fires are still happening on these vehicles, even with the final repair. We are now told do not charge overnight un-monitored. Do not let the battery get below 30% or above about 80%. Do not store the vehicle in doors. I now read that gm does not expect any sort of "new" solution until September, or perhaps later. None of this works for us, with our current usage of this vehicle as our main transportation.
Chevy bolt finished changing and then started to smoke from under the car. The sound of popping noises were heard and then 10 minutes later the car was engulfed in flames. The cars battery pack starting popping then exploded in flames.
Within the first 20 months of ownership of my vehicle - I became aware of multiple reported fires due to the battery on other similar 2019 chevy bolts (and other years) where (like my vehicle) had batteries manufactured in korea which subsequently found to contain a number of defects which pose a fire risk. For many months and currently I have had harsh limitations placed on how far I am able to drive my vehicle due to requested safety measures gm is requesting (to not charge over 90% and to not let the vehicle go below 30% - effectively limiting range by 60%). Additionally, we are not able to charge the vehicle overnight and must remove the vehicle from the garage after charging due to fire risk. This is unacceptable! I requested a buyback from gm or msrp swap but was denied. There is currently no fix available and it's unclear to when if this will be fully resolved. I am afraid to use my vehicle as my charger is located in my garage where my sons bedroom is directly above the garage. My vehicle poses a great risk to my families safety.
I purchased a 2019 chevy bolt on Dec. 20, 2019. The car has about 7,200 miles. While I was turning onto a thoroughfare , a warning light said there was a problem with the high voltage battery. This happened on Aug. 6, 2020. Chevy replaced the battery under warranty. I took the car to alfano Chevrolet in san luis obispo, CA where I bought it. I mention this because I've heard of bolt batteries catching fire or melting resulting iin destruction of the vehicle.
On June 1, 2020, 1-yr old vehicle (4000 miles on odometer) with 55% battery charge lost full propulsion power on a gentle curve on a country road at 40mph in l drive setting. Propulsion gone, steering stiff, warning bells, service-vehicle-soon warning messages. I coasted barely off the road onto the shoulder. Car was towed to dealer. Dealer now says it is a manual service disconnect fault and is waiting for a back-ordered replacement part.
Failure of the "drive motor battery high voltage manual disconnect lever" caused immediate and complete loss of power on the road.
Hello my vehicle had to be towed twice while DC fast charging from an electrify America charging station. The first time the shifting handle was replaced and the second time software was reinstalled. However I believe the could be an issue in the batteries that the dealership test equipment is not detecting. The electrify America charging station would display a �isolation test failure� message.
While slowing to make a stop at an intersection, the vehicle experienced sudden acceleration and would not stop. The car struck the vehicle in front of it a couple of times and continued to accelerate.
Our bolt seems to have been under recall more than it's not. We've had range subtractions to try to limit the chance of fire for years. Now we have more major range subtractions, can't park it indoors, and can't charge it overnight or unattended. We are also currently at the best temperature for these limits and they are making the vehicle un-drivable due to lack of range and time to charge, these issues will become even worse as the season changes and we start to get colder for winter. We've done all the previous recalls and waited on gm to stop trying to dance around the problem with software and just replace the known parts that have manufactured defects. We feel we've waited long enough and have done all we can to help gm sidestep their known hazard, and the news and recalls get worse and worse. We contacted gm back in July and started our buyback claim, since then sadly gm's reps have stopped responding since late July.
Got the message: propulsion power is reduced I could start the car but not shift gear. Got the error "cannot shift gear conditions not right ## #vpic# 1 - check digit (9th position) does not calculate properly #vpic#.
Vehicle was doing highway speeds on interstate 81 in pennsylvania in the left lane. Suddenly, the vehicle made a loud thud, followed by rapid deceleration. Managed to barely make it to the right shoulder, and at that point the vehicle put itself into park and refused to shift into drive or reverse. Warning messages and indicators lit up on the dashboard, and an onstar notification email was received on my phone. Was fortunate to make it to the shoulder, otherwise the vehicle would have been stranded in the middle of the highway with no way to move it off the active roadway.
Got brand new vehicle on sept 7th. On sept. 8th suffered loss of propulsion and inability to change gears. After driving for 20 minutes (50%+ charged) we reached our destination. I attempted to shift the vehicle to r in order to parallel park, however the vehicle was stuck with a message showing an inability to shift. We tried multiple times toggling the car on/off. After leaving for 10 minutes and trying again it worked, however with a service engine light on. We continued to the grocery store. After leaving the grocery store and driving 10 minutes we suddenly while moving got a 'loss of propulsion" message. Pressing the acceleration pedal did not move the vehicle. We struggled to navigate to the side of the road after losing total power. We tried again turning the vehicle on/off being greated with inability to shift message. Eventually after 15 minutes it turned on and luckily we were blocks from a chevy dealer. This was quite traumatic to go through with my mother-in-law and pregnant wife.
Braking failures. After driving the vehicle for a few miles with normal operation of the regenerative braking system, the car was in motion (about 45 mph) when the car's regenerative braking system was requested by completely removing the foot from the accelerator in "l" mode (the "one foot driving" mode that automatically brakes as less pressure is applied to the accelerator). The car continued to move forward at full speed toward a red traffic light at a normally busy intersection. At that point I validated that the car was in "l" mode and decided to use the regenerative brake paddle connected to the steering wheel. That also failed to engage, and the car continued at full speed toward to the red light. At that point I engaged the brake pedal briskly and barely came to a stop before entering the intersection. Nearly the exact same problem happened a second time on the drive back about 5 minutes into the drive, and after the car had been resting about 30 minutes. The car gave no notifications or warnings of anything abnormal. Many drivers of the chevy bolt rely on the regenerative braking system nearly exclusively for all braking scenarios. Because of this, any failure can result in an extreme hazard to the driver and nearby pedestrians or vehicles. When contacting gm, they said that under some conditions the regenerative braking system will not engage. They will not investigate or fix the issue.
Complete power failure without warning. Brand new vehicle (82 miles driven). Owned less than 72 hours. Car was driving up a very slight grade at 35 mph. Dealer diagnosed it as a failure of an eaton manufactured drive motor battery high voltage manual disconnect lever fuse. Fuse was replaced and car runs. Dealer offered no explanation for fuse failure other than to say that it was probably a bad batch of fuses. Identical complaints have been made on 2017 and 2018 bolts so the chances of it being a bad batch are very slim. Dealer also said that there was a technical service bulletin on point: 18-na-225. I am unable to get a copy of that. Chevrolet customer service (1-800-222-1020) says that there is no longer a bolt/volt expert on staff. It referred me back to the technician (jon powell, 541-245-2140, medford, or). It seems to me that the problem is not just a faulty fuse, it seems that there is an underlying problem with the electrical system. Dealer will not take the vehicle back; prefers instead to have us have 2 more complete power failures without warning before he will consider the car a "lemon" under oregon's lemon law. This is an unacceptable risk.
My 2017 chevy bolt lost propulsion while in motion on city streets in los angeles in traffic without warning from either on star or the vehicle. The battery indicated approximately an 60% charge. The vehicle is now at el camino Chevrolet in monterey park, CA. , waiting on service.
On Saturday June 1, 2019 I was driving down the freeway at approximately 65mph. As I pulled off the freeway onto a side road, the "low propulsion" light came on. I immediately lost all propulsion and coasted into a parking lot. I had the car towed to the chevy dealer. The technician was able to start the car on Monday but as he drove it into the garage, the same thing happened, sudden loss of compulsion. The dealer diagnosed my car with Chevrolet engineering and had to order a transmission, power harness and a 3rd major part. The service person said this had happened to several other 2019 bolts. This sudden loss of propulsion was a dangerous situation and could have been much worse had we lost propulsion on the freeway, just 5 minutes before we exited the freeway.
While in motion the car began to erratically speed up & slow down without the driver depressing either the acceleration pedal or the brake. The result was the jumping & bucking of the car & passengers within. Upon taking the car to chevy repair, it was discovered that the wheel speed sensor was damaged because of a faulty washer in the axle that broke. The broken washer parts entered the wheel hub, damaging both the wheel hub & the speed sensor.
On the night of March 2, 2019 I was driving at about 50 mph on a state highway when I suddenly, without warning, lost propulsion. A note came on on the dash indicating that I needed to pull over and put the car into park. Happily there was no traffic so that I was able to do so without an accident. I was unable to restart the car and put it into drive after that, so I called a tow truck. It was very cold waiting for the tow truck as the car had no heat. The car reported approximately 50% battery capacity the entire time. A sudden unexpected loss of propulsion is a dangerous event. The car had only 11,000 miles on it. After sitting for some time, the car has 'fixed' itself. However, this will probably happen again. I have brought it to a certified Chevrolet service center and called Chevrolet to report the issue. Because the problem is intermittent, they are unable to diagnose the problem.
35% reduction in range with normal driving conditions, additional 27% reduction in range after courtesy recall #18125 los of propulsion high voltage battery without notification. Gm acknowledges range loss, they informed me this is normal, unable to use vehicle for work commuting.
My car was stopped at a red light signal, someone behind me was unable to stop and crashed into the rear of my car, pushing my car approximately 20ft forward. My car was rendered in operable due to damage to a rear electrical amplifier beneath the trunk floor. I had to get the car towed to a collision repair facility. Gm withdrew the necessary structural parts to repair it (part number - 95429564 r upper rear body side rail. ) and did not release a new part during the 8. 5 weeks my car was at the collision repair facility. My insurance company then determined that the car was a total loss due to no parts were available to repair it. The other driver did not get a ticket, the speed limit was 40mpg on this road. This was a low speed crash that rendered the car drive system inoperable. Chevy Bolt Ev's with model years 2017, 2018 and 2019 has the same design that will lead to the drive system being inoperable in low speed rear end collisions.
Driving at 65 mph with 100+ mile range, car had a sudden and complete lack of propulsion. Electronics in the car continued to work, but absolutely no propulsion. Could shift car to neutral. Car eventually towed to dealer.
While approaching a busy intersection of a busy city street, as coming to a stop first using regenerative braking, then applying the mechanical brakes, the gauge cluster read "limited driving capability" (or something like that). As I came to a stop the car shifted itself to park and applied the parking brake. I attempted to shift into drive and take off the parking brake, with no success. The vehicle instructed to go back into park, which it did without my intervention. I tried reverse and neutral with no effect. All other electronics appeared to work properly. I put on the hazard lights. I tried turning the vehicle off and back on by pressing the start button, but the car rebooted showing a globe like graphic which said something to the effect of "re-initializing". Police were called at this point as I was limiting safe traffic movement by blocking a lane. I attempted the restarting procedure repetitively, with no success to get the vehicle moving again. A tow truck was required to move the vehicle from the road as the road was too dangerous to try pushing the vehicle, and the car did not appear to be able to go into neutral. My dealership states they are going to replace the "transmission" to resolve the problem.
Car suddenly lost power on the highway. I had to coast to a stop. The high-voltage battery which had been 3/4 full went down to zero. After the incident, the car could no longer be drive. I'd already had gm's recall installed n172127150.
Bolt ev chimed, icon appeared and the travel mileage from the evening's charge dropped from about 240 mi to lo and I had to pull over and park. Message on display was propulsion power is reduced. I then had to be towed to chevy dealer to have the recall #18097 reprogrammed. Problem reoccurred 3 days later. Had to be towed again. Car is unsafe. I live in very rural area. . . Was lucky it was daylight.
On 2018-07-26 at approximately 2325h, vehicle was being driven at ~70mph northbound on I-95, the maine turnpike. Location was approximately 1/2 mile north of exit-32 (biddeford, me). Road conditions were good, temperatures in the mid-70f, humid. The owner's wife was driving, with her husband in the passenger seat. At the time listed, the vehicle sounded a warning chime, and rapidly lost power from highway speeds (70 mi/hr). Vehicle, with the exception of speed, was in control with brakes and steering, emergency flashers, and lights operating. Vehicle driver information panel gave erratic and unreliable readings. Alternately, the display showed: * warning icon on right hand side * message "shift into park" * range dropped from ~75 miles to zero * battery gauge would indicate 5% battery with a range of 70+ miles * regenerative battery icon showed a regen braking limit of <30kw (indicating battery full??) (page 116 Chevrolet bolt user manual) after stopping vehicle was unresponsive to most controls. * intermittent inability to shift out of park * warnings to go into low-power mode * warning the "battery saver active" * warning for "high voltage charging system".
The bolt stopped providing power when I was driving down a 4 lane freeway. It has already failed 3 times in the past, this is the 4th time.
The battery system has a defect that gm admits could lead to a fire. Since November 2020, they advised me to not charge the car above 90% of capacity. They now are also advising not to discharge below 30%, to not charge overnight, and to park outside once charged. One car fire involved a vehicle that regularly only charged to 75%, so, to be safe, I won't charge to more than 70%. That leaves me with only 40% of my battery (24% in winter). My system in my garage only has power during overnight hours, so no charging overnight means I can't charge my car. Gm has a final remedy that involves analyzing the battery for defective modules and installing advanced diagnostic software to detect performance issues before they cause a problem. The huge problem with that remedy is that there have been two fires in cars that had their batteries analyzed and had the diagnostic software installed. That means their system for detecting and preventing fires does not work. In the final remedy, gm will only replace modules that they find are defective. After the remedy work is done, gm says customers can charge their vehicles to 100% with full confidence. If their detection system is faulty, as evidenced by subsequent fires, how can anyone confidently go to sleep at night and charge to 100%? their detection system relies on software to detect issues. My vehicle has had software problems that include charging to full when only programmed to charge for 2 hours, infotainment system fails to initiate, vehicle fails to recognize key fob, cruise control fails to initiate, touch screen won't respond which prevents operation of all systems controlled through the screen. I have no confidence that gm can detect the known battery defect in modules with 100% certainty. Anything less than 100% means I can't charge my car in my garage and still sleep at night. Also, gm has no idea when final remedy will be ready, and I shouldn't have to live with 40% of my battery for an unknown time.
The Bolt Ev has a steering-wheel mounted regenerative breaking paddle, which applies the regenerative breaking, slowing the vehicle. However, when the battery is fully charged, this paddle does nothing, which has resulted in some near misses. A warning indicator should be present, or the documentation should suggest enabling "hilltop reserve" to prevent this from occurring. I have reported this to chevy, but no responses were received.
This vehicle has abruptly gone to zero range and entered a reduced power mode even though the battery showed sufficent range seconds earlier. After stopping, getting out and keying up again, the car stayed at zero range and displayed a charge now message. The first incident happened on January 11, 2018. In that case the range meter showed about 30 miles remaining. As I understand it, there are two preliniary warnings before the third more insistent one. The car was driven by another colleague who hadn't driven it before, and he wasn't sure if he missed the first two warnings or not. He was traveling at 70 mph on the freeway at the time the vehicle "stalled" for lack of a better word. The range went to nothing, the vehicle dropped in speed significantly (not a pure stall) and he had to move through lanes to the side of the road amid faster traffic. Because of the uncertainty about warnings he may have missed (I don't think they're subtle enough to miss, so it is my view they never happened) we talked ourselves out of a dealer visit. We towed it to a nearby level 3 fast charger instead, after which it performed normally. Subsequent onstar e-mail health reports have described the battery as in good condition. The most recent of these was February 7th, which is interesting because . . . Then, on February 8, 2018, it happened again. This time the vehicle went from 60 miles to nothing. Same issue: drastically reduced power with no advanced warning, maneuvering through faster traffic to a freeway exit ramp. The car came to a halt on the long exit ramp. It was towed to a dealer, where it now sits. I have never received a serivice bulletin or recall notice for anything, and as far as I know the car is up to date in this regard. There may be two problems: 1) the battery has a defect and 2) on star health battery checks reports are meaningless.
Driving on the freeway (60-70mph) with the battery at or slightly above 50%, an alert sounded, and the battery level immediately went down to nearly zero. It estimated 10 miles left, but speed immediately decreased, and the accelerator stopped working. After rapidly coasting over to the shoulder, and within seconds, the car made a series of loud noises and completely stopped.
Service engine light came on along with the message propulsion power reduced while driving on the freeway. I pulled off to the side and read what the warning light meant and decided to head home. I stopped on the way home at the grocery store and when I came back out and started the car the warnings were still there and then it wouldn't shift into gear. I kept getting a message that conditions were not right to shift and please put the car in park. (it would go into neutral) when I tried to shut the car off it wouldn't shut off. I finally got it to shut off by opening the door when I was shutting it off. On star told me I was having a "catastrophic failure and the car would need to be towed. The two truck driver called me 15 minutes later and asked me to make sure I could get the car into neutral. I started that car again, all the warmings came back on except it did allow me to shift into gear. I drove it home and backed into my drive. The two truck arrived and when we started the car again the warning lights were all on but again it did shift into gear. He towed it to the dealership.