general problems of the 2017 Chevrolet Cruze - part 2

58 problems related to engine and engine cooling have been reported for the 2017 Chevrolet Cruze. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2017 Chevrolet Cruze based on all problems reported for the 2017 Cruze.

36 Engine And Engine Cooling problem

Failure Date: 11/19/2020

At around 57,000 miles service stabilitrack message displayed on dashboard. Next day cel came on. Rough idling. Took it to closest chevy dealer told it was a misfire in cylinder 1. New spark plugs and coil pack. Didn't fix. Ran compression test and low compression on that cylinder (110 vs 220 in other 3 cylinders). Took it to the dealership we purchased it from and for sure it's a piston. Replacing all 4 pistons n seals under our warranty.

37 Engine And Engine Cooling problem

Failure Date: 07/20/2020

Internal turbo charger failure. Not getting enough boost pressure consistently. Car will be moving along fine down the highway, and then suddenly drop speed.

38 Engine And Engine Cooling problem

Failure Date: 06/13/2020

Vehicle has had a misfire that only threw a single generic misfire code for cylinder 3. Jerks occasionally when slowing down at stop lights or signs. Recently went to turn around after missing a turn, shifted it into reverse after stopping in a random driveway off a city road, slowly began to back up and it moved about an inch before the steering wheel completely locked up, a/c shut off, car acted like it was in neutral and would only roll forward, would not accelerate with gas. Engine was still running, no lights came on, but problem remained until I put it in park and shut the vehicle off. Turned it back on and it started normal and haven't had a problem since but it's only been 2 days. Took it in to dealership and found 0 codes and are unsure as to what could possibly create the issue due to no codes and it only happening intermittently.

39 Engine And Engine Cooling problem

Failure Date: 06/08/2020

Tl- the contact owned a 2017 Chevrolet Cruze. The contact stated while driving at approximate 25 mph when she unexpectedly saw smoke coming from her rear view mirror without warning. The contact immediately exited the vehicle and dialed 911 when shortly after the front of the vehicle where the engine was located and burst into flames. The fire department doused the flames. A report was taken however not available. The dealer was notified and referred the contact to the manufacturer but and a message was left. The failure mileage was 28,000. The vehicle was totaled tp.

40 Engine And Engine Cooling problem

Failure Date: 04/10/2020

This is for the knock sensor I have changed it 5 times it will last maybe a month or at the longest 2 months and it will throw the check eng. Light on again I have called the dealship they say theres no recalls yet and when this happens if u take off slow it will shift fine but if you try to go and get on the highway and get up to speed fast the rpms will go up real high and not wanna shift very well. This just happen to my wifes car again today and its the knock sensor I have already put my computer on it and that's what is coming up on it . We have 2 of these cars both 2017 chevy Cruze lt 1. 4 turbo and hers is the only one acting up.

41 Engine And Engine Cooling problem

Failure Date: 03/08/2020

I was driving the vehicle when the entire car started to shake. Immediately the check engine started to blink and a warning displayed service stabilitrak. I took it to the dealership and was told that there us a misfire of the first valve which cause the other valves to misfire. After diagnosing the problem, I was told that its the injector and spark plug causing the problem and this is mot covered under the warranty. The car is less than 3 years old with only 40k miles.

42 Engine And Engine Cooling problem

Failure Date: 12/29/2019

Vehicle was in motion going approx 35 mph uphill on residential road when it started vibrating and "service stabilitrak" light came on. Pulled over into gas station and shut car off. Sat for 2 minutes before turning back on. Service stabilitrak light remained on with some vibration. Merged onto highway and attempted to reach the speed limit of 65 mph. Cruze would not allow me to accelerate above 60 mph. Service breaks light came on and then got an alert stating that power steering had failed. Car basically shut itself down and I had trouble getting it to fully turn off. Steam/smoke then began coming out from under the hood and liquid from the car was all over the road. Towed to chevy dealer where they discovered a hole in the engine block, otherwise known as a catastrophic failure. Car had 27k miles on it at the time. It was an extremely scary and dangerous ordeal.

43 Engine And Engine Cooling problem

Failure Date: 10/19/2019

First the car shaked while we were waiting at a traffic light on a city street. Then we went to drive into a tunnel and I could not accelerate, we had to roll down the hill to keep moving. Then the brakes would not work properly. The car said service brake assist, I had to step very hard on the brake pedal repeatedly to try to stop the car from hitting the car in front of us. Once we stopped again the car seemed like it had died. I tried to accelerate by stepping fully on the pedal and nothing. Then I put the car in park and tried to turn off the car but that did not work either. It was not until the 3rd time of trying to turn the car off that the vehicle actually turned off. We were able to turn the car back on and at first nothing happened, but then the car started to work again. We found on google that I should not let the car go back into auto-stop in the hope that this would not occur again since we were getting on interstate 95.

44 Engine And Engine Cooling problem

Failure Date: 08/20/2019

Vehicle purchased under 1 month ago with 15k miles on it. Vehicle was stationary at a red light with auto stop engaged, I attempted to accelerate as light turned green; auto stop attempted to turn on, then seemingly failed and vehicle completely shut off. Required me to put vehicle in park, then turn key so ignition was off then back on again, vehicle came back on with no issues and I drove away. Outside temperature was 109 f, and this occured at the end of my 25 mile drive home from work using mostly surface streets.

45 Engine And Engine Cooling problem

Failure Date: 07/30/2019

Cylinder miss fireing jerks really bad back and fourth at high rmps 7000 befors shifts feela like a piston issues and also that feela. Likewngine going blow up.

46 Engine And Engine Cooling problem

Failure Date: 07/29/2019

Car having major miss fireing and very bad jerking back and fourth at high ri rmp. 7000 and does it alot which IA causing me to have more pain and injury to. My. Back. Am disable veteran. Im im alot of pain and causinf my recent back surgery to have more issues due to a fucked up car poor design.

47 Engine And Engine Cooling problem

Failure Date: 07/25/2019

The contact owns a 2017 Chevrolet Cruze. The contact stated that while driving approximately 40-45 mph, the check engine warning light illuminated and the vehicle decelerated to 30-35 mph. Additionally, the vehicle made abnormal rattling sounds and failed to exceed 30-35 mph. The vehicle was taken to the dealer, where it was diagnosed that the knock sensors needed to be replaced. The vehicle was repaired; however, the failure recurred two months later. The vehicle was taken back to the dealer, where the knock sensors and the engine were replaced; however, the failure persisted. The vehicle was taken to a second dealer, zimbrick Chevrolet service (1877 w main st #200, sun prairie, WI 53590), where the knock sensors and the knock sensors terminal were replaced; however, the failure recurred. The vehicle was taken back to the dealer, where it was diagnosed that the engine control module (ecm) needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist because the vehicle was out of warranty. The failure mileage was approximately 62,000.

48 Engine And Engine Cooling problem

Failure Date: 07/24/2019

I should have filed a complaint here after the catastrophic failure. The next time I may not be so lucky and it could cause loss of life. I was driving at approx. 65 mph on the frwy when bang! an explosion under my hood that caused my car to jump over a lane, I slammed on the breaks, swerved but couldn't push the brake pedal down anymore. It felt hard and would barely move. I had no way to slowdown or stop! and traffic infront of me was slowing fast. I put all my weight on that pedal even tried pumping it, but it would only move alittle. Luckily the car in front sped up just enough for me to swerve onto the shoulder. As I slowed I could depress pedal alittle if I stood up on it out of my seat but stopping distance was like 15ft while maybe going 15 mph. This all happened in a matter of minutes I still dont know how I was able to avoid an accident. The engine sounded really rough. So I called the dealership they said to bring the car in. I had already spoke. With them that week due to traction control system and transmission causing instability and brake issues. I was mortified when I found out what happened I had cracked 2 pistons & the force was so strong it blew thru the membrane that seperates the break system, got oil in my break lines! this is a new car! dealership said it was a known issue & gm determinedtitle was a design flaw. I had 2 pistons replaced and my break system flushed my car has never been the same. There's always something little and intermitten still with the transmission & now the engine jumps while idling and stopped in drive it jumps so hard the car jumps fwd, feels like ill hit whats in front of me. I lost significant value at only 26,290 miles, I cant afford to trade it in on disability, covid turned into long haul covid, no affordable extended warranty. I have no piece of mind in a car I dont feel safe in. What happens when the pistons fail they didnt fix. How many injuries or lives must be sacrificed before they do something.

49 Engine And Engine Cooling problem

Failure Date: 05/15/2019

This particular model has a auto shutoff feature when idle. But on a hill, when it auto shuts off, the car rolls back when the brakes are released.

50 Engine And Engine Cooling problem

Failure Date: 04/23/2019

I own a 2017 Cruze and bought it brand new. Had issues with the key fob working properly from the beginning and my engine light coming on for seemingly no reason. One of the times I was stopped at a red light after exiting the highway, my auto-stop engine kicked off and would not come back on when I released the break. My car would not turn off at all, I would push the power button, the car would turn off for half a second and then turn back on but my engine didn't come back on with it. I started rolling backwards and could not shift gears. A second time my engine light started flashing as I started to accelerate getting on the highway and a warning came up saying stabilizer. I had to pull over in the middle of the highway and turn my car off. My car has been taken to the dealer for service every time something happens and every time they tell me there are no codes and nothing they can do to fix it. I filed 2 different complaints with gm and was told they won't do anything without any codes because to them my car looks like it is functioning properly.

51 Engine And Engine Cooling problem

Failure Date: 11/14/2018

I was sitting stationary in traffic when the light changed to green. I prepared to move, the auto stop kicked off and shut my car down. Nothing was on but all the lights on the dashboard. I had to shift into park and restart my car. This was the first time this has happened and it almost caused an accident since the car behind me was not aware that my car had just cut off. Now my car makes a jerk whenever I accelerate or come to a complete stop. Please look into this because this is a true safety hazard and will eventually cause an accident!.

52 Engine And Engine Cooling problem

Failure Date: 10/28/2018

Tl-the contact owns a 2017 Chevrolet Cruze d2. The contact stated that while driving 70 mph the vehicle turned off without warning. The contact stated that they had to push the start button on to get the vehicle to drive again. The contact stated that at different time while driving 70 mph the vehicle decreased speed to 40 mph. The vehicle was taken to starling Chevrolet 13155 s orange blossom trail, orlando, FL 32837 where they replaced the motor. The contact stated that sometime after taking it to the dealer the contact experienced the same failure. After multiple trips to the dealer they replaced the sensor. The contact stated that a couple months later the contact experienced the same failure where the speed would decrease to 40mph. The manufacturer was contacted and made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 19,000.

53 Engine And Engine Cooling problem

Failure Date: 09/20/2018

Safety issue is fuel economy under-performance. Fuel economy is overall 9%+,- 1% less than epa estimates under each respective driving condition, across all seasons, and now over 22250 miles driven. Experience with five prior and currently owned gm automobiles (2005, 2007, 2011, 2012, and 2018 models) is that we have always had fuel economy performance met or exceed the epa ratings, city/combined/highway. Both operators use cruise control under most driving conditions at speed of 25 mph or greater; and have been doing so since initial purchase of the 2017 Cruze hatchback premier rs in October 2017. Tires are kept inflated to 35lb n2 cold; top-tier rated gasoline is used for almost all refuelings. Multiple site visit/requests to two Chevrolet dealers and consumer complaints directly to Chevrolet executive customer assistance to address the underperformance have resulted in "no issue to resolve"/no faults found by diagnostic tests (fuel stoichiometry "normal"), Chevrolet customer assistance verbal communication with intermediate responses by phone or email, refusing to provide "closure" responses in writing, though requested. Fuel purchase/mileage record is at epa's fueleconomy. Gov and fuelly. Com, with estimates of city versus highway usage. Copies of fuel receipts are available upon request; extract of fuelly. Com record is at attached pdf.

54 Engine And Engine Cooling problem

Failure Date: 05/07/2018

The contact owns a 2017 Chevrolet Cruze. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where the contact was informed that the O2 sensor was defective and needed to be replaced. The vehicle was the repaired; however, the failure persisted. The vehicle was taken back to the same dealer two additional times for the same repair however, the failure persisted. The manufacturer was notified of the failure and the contact was given credit towards another vehicle. The vehicle was not repaired. The failure mileage was 4,378.

55 Engine And Engine Cooling problem

Failure Date: 03/01/2018

Tl-the contact owns a 2017 Chevrolet Cruze. The contact stated that when he was accelerating in the vehicle the engine would shake . The dealer williams Chevrolet 2 automotive blvd, rt. 40 at the MD-DE line, elkton, MD 21921 (443) 406-1065 sked the contact to bring the vehicle in but the contact did not do that. The manufacturer was not called. The contact does not want the vehicle and it has been reprocessed by the bank. The failure mileage was 2,000. Tf.

56 Engine And Engine Cooling problem

Failure Date: 01/01/2018

The steering started moving up and in a locked position now the steering wheel and column will come only to your knees. I almost crashed the car when putting on the brakes because the steering wheel goes to the left. Not syre if the air bag will go off as needed. Steering wheel when putting on the brake sends car moving to the left. The steering wheel is able to control it can be moved by just a little movement of your hand.

57 Engine And Engine Cooling problem

Failure Date: 08/19/2017

Was traveling approximately 62 mph I pressed the gas pedal to the floor and the power stopped from the engine and the transmission down shifted causing a loud thud noise in the dash board area. The vehicle never increased speed it dropped down to approximately 50 mph until I exited, upon exiting I came to a complete stop and restarted the vehicle. When accelerating the dash board now vibrated at approximately 5000 rpm. I took the vehicle to the dealer paddock Chevrolet. Driving in the vehicle with the service representative roland we were able to recreate the secondary vibration. The dealer said there are no codes for the loss of power. I left the vehicle at paddock and it is there now. Gm has been non-responsive case # 8-3183509862. I have been in high-speed accidents before and am deeply afraid to drive this vehicle with out knowing why there was power loss and when it will happen again.

58 Engine And Engine Cooling problem

Failure Date: 08/01/2017

Tl- the contact owns a 2017 Chevrolet cruise. The contact stated that while decelerating at speeds under 5 mph the auto stop feature would erroneously activate before coming to a complete stop. After lifting off the brake pedal the vehicle would not auto restart and the driver had to manually restart the engine. The failure had occurred on multiple occasions. The cause of the failure was not determined. The local dealer paddock Chevrolet (3232 delaware Ave, kenmore, NY) was notified of the failure. The manufacturer was not notified. The failure mileage was 1000. Jft.



Cruze Service Bulletins
Cruze Safety Recalls
Cruze Defect Investigations