Air Conditioner problems of the 2006 Chevrolet Equinox

The contact owns a 2006 Chevrolet Equinox. The contact stated that the heating, ventilation, and air conditioning system were not operating properly. The failure recurred multiple times. The vehicle was taken to an independent mechanic. The technician stated that the failure was known by the manufacturer who diagnosed that the blower motor speed and mode selection continued to function; however, the heater would not be available. The vehicle had not been repaired. The manufacturer was notified of the failure. The manufacturer stated that the mileage surpassed the accepted mileage for customer satisfaction campaign number: 10044379-4513(equipment/visibility); therefore, the contact could not be assisted. The approximate failure mileage was 124,000. The VIN was unavailable.