Table 1 shows one common service brakes related problems of the 2024 Chevrolet Equinox.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
On may 9, 2026, while pulling into a parking garage parking space at low speed (below 5 mph), the brake pedal was pressed but failed to engage or slow the vehicle. The pedal was pressed completely to the floor with no resistance, and the vehicle continued moving forward until it struck a wall, causing damage to the vehicle. Earlier the same day, the brakes produced an abnormal hissing sound while pulling out of a parking space. No other symptoms or abnormalities were present prior to failure. The vehicle may also have recently received a software update, although it is unknown whether that is related to the incident. The failure appears to involve the brake system and the driver safety assistance systems equipped on the vehicle like forward collision alert, automatic emergency braking, and dynamic brake support systems. The exact failed component is currently unknown and remains under inspection by a Chevrolet dealership. No warning lights, messages, or audible alerts appeared before, during, or after the incident. The automatic braking/collision avoidance system also did not activate. Because the vehicle had no braking capability at the time of the incident, the occupants and nearby pedestrians were placed at risk of serious injury. On may 10, 2026, the vehicle was taken to a Chevrolet dealership for inspection. The dealership has been unable to reproduce the issue, and no mechanical defects or diagnostic trouble codes related to the incident were identified. On may 13, 2026, the issue was escalated to the gm technical assistance center (tac) for further review, and the vehicle remains at the dealership awaiting a response to the tac case. The dealership acknowledges similar brake-loss concerns referenced in gm service bulletins involving the 2025 chevy Equinox and other models, including bulletin n24471431, although they stated the bulletin does not apply to this specific VIN.
Vehicle suddenly brakes aggressively for no reason ! blue sky no weather events no obstructions ! it also happens I reverse!!! at 60 mph I 4 lanes it’s not fun!!!!!!.
Vehicle safety complaint – 2024 Chevrolet Equinox I am reporting a safety defect involving unintended vehicle movement and improper shutdown behavior. While operating my 2024 Chevrolet Equinox, I was able to shut the vehicle off even though it was not in park. After shutdown, the vehicle rolled forward on its own and struck a tree. At the time of the incident, the radio remained on despite the vehicle being turned off, indicating the vehicle may not have fully entered ignition-off state. This incident suggests a potential malfunction involving one or more of the following systems: gear position detection system transmission park engagement mechanism electronic shift control module ignition state logic or body control module the vehicle should not allow shutdown unless it is in park, or it should provide clear warnings and prevent unintended movement. This behavior presents a serious safety risk of rollaway incidents. I am requesting a full diagnostic inspection and documentation of all stored fault codes, including history codes, prior to any resets. Please also check for software updates, technical service bulletins, or known defects related to shift position recognition or ignition state control. This issue resulted in unintended movement and property damage and poses a significant safety hazard.
I was driving south on interstate 55 near arnold missouri in adaptive cruise control mode at approximately 65 mph when the car braked suddenly and came to a complete stop on the interstate. Car would not go forward after stopping. Turned the car off and restarted and the car now would drive normally. Have not used acc since and car has behaved normally. Took the car to dealership in farmington, mo and they reported no error codes and no recalls. I had driven over 13,000 miles in the car without any incidents previously.
The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving and attempting to reverse, the brakes unexpectedly engaged. There was no warning light illuminated. The contact received notification of NHTSA campaign number: 25v639000 (forward collision avoidance). The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown.
The vehicle will randomly brake on its own. I can be doing 70 on the interstate with no one around and it will disengage cruise and brake hard. It has nearly caused one accident when I had someone following me too closely.
Driving at abut 10 mph, my brakes did not respond to pedal pressure. . . I had to stomp very hard on the brake pedal to have any slow down effect. . . . Various warning messages flashed across the dashboard (see attached files). . . After stopping, I turned off the car and turned it back on, the problem continued to exist. . . . . Then, after about 1 hour, I tried again and all systems were working fine. I took the car to Chevrolet service, and apparently there were no obdii codes stored in the vehicle.
Here is the email I sent to gm. My name is [xxx] and I am having a issue with my 2024 chevy Equinox VIN: [xxx] . There have been about 5 times that the brakes fail. Pushing the brake does nothing car just keeps rolling. Once I can get the car to stop and shut it down and restart the brakes once again work. It was in for service for a few days but there where no error codes and they could not replicate the problem. They did do a update on the car. While my car was in the shop I had the same problem with a malibu rental. Called the dealership and talked to service and told them of the problem seems to be me somehow. Was asked if I use both feet to gas/brake the car as I was told there is a problem with that. No I don't do that but it seems I can catch both peddles with one foot and this is when the problem occurs. I have to make sure how I brake. Have found out today when it happened once again that if I put the car in neutral and press the gas the brakes start to work but not until then. There also was another issue today as when I did get the car to stop and put it in park I could not put the car back in gear until I shut the car off and restarted. Can someone let me know on how to proceed other then cautiously. I would take the car back in but they can fix a problem they don't see. Any insight would be appreciated. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Loss of brakes needing a "factory reset" that I would know nothing about it being needed until happens. Happened second time!! same thing loss brakes on highway. Lucky both times waiting for tow truck.
Unknown.
I was driving at a speed of 15/20mph on the snowy road with the awd activated, suddenly the car lost control and started going from one side to the other, crashing several times against the sidewalk, covered in ice. The fear that caused me was horrible, to take it back was very difficult, the car had no control even at 10 mph. The application diagnostic indicated antilock braking system and stabilitrak® stability control system. I do not feel safe in this 2024 Equinox rs.
Question 1) what component or system failed or malfunctioned, and is it available for inspection upon request? answer 1) the brakes and yes the automobile is available for inspection. Question 2) how was your safety or the safety of others put at risk? answer 2) my wife and I deliver meals on wheels in the georgia appalachian mountains every day. There are hundreds of curves on our route. When we (we have both experience this effect when driving) gently press the brakes most of the time the car responds by slowing down gently. But there is at least a dozen or more times a day when, while pressing down on the brakes in exactly the same way the car will slow down 5-10 mph in second or two. This jerks us forward and multiple times our head slam back into the headrest. When a vehicle is behind us they have to slam on their brakes also. Someday we will be rear ended because of these brakes. It is a completely random occurrence - we never kno when a gentle push on the brakes is going to cause this dangerous show down. Question 3) has the problem been reproduced or confirmed by a dealer or independent service center? answer 3) we complained to valley river Chevrolet in murphy nc. The service guy told me that they examined the brakes and they looked ok. He said that these are new electric brakes chevy is using and that happens with them. Question 4) has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? answer 4) it has been inspected only by the Chevrolet dealership. Question 5) were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? answer 5) they first appeared when we bought the vehicle, my wife thought that I was pressing down too hard on the brakes to make it happen and I told her I pressed the brakes the same way each time. Then she drove it for a number of weeks and found the brakes did exactly the same thing to her. There was no message.
The contact owns a 2024 Chevrolet Equinox. The contact stated that on two separate occasions, the brake pedal depressed the floorboard without warning and failed to slow down as needed. During the second failure, the contact stated that while driving at 40 mph, the vehicle initially accelerated upon depression of the brake pedal before the vehicle started to slow down. As the contact depressed the brake pedal to the floorboard; the vehicle failed to brake in time and crashed into another vehicle. The air bags did not deploy upon impact. The contact's head hit the steering wheel; the contact was treated a few days later for a minor concussion by a primary care doctor. The contact's wife also suffered minor bruising and scratches due to the accident. The other driver was not treated for any injuries at the scene. A police report was filed. Both vehicles were able to be driven away from the scene of the accident. The dealer and the manufacturer were both notified of the failure; the contact was given a case number by the manufacturer. The vehicle was taken to an independent body shop where it remained in their possession. The failure mileage was approximately 3,000.
My wife got into her car and the car flashed a “service esc” and “service brake system” before disappearing. As she was driving to the end of our driveway, she tried to stop and the car rolled twenty or so feet before it finally came to a stop.
The contact owns a 2024 Chevrolet Equinox. The contact stated while his wife was driving 40 mph and attempting to make a left turn, the brake pedal was depressed, but the vehicle failed to respond, causing his wife to make the left turn at 40 mph uphill. The contact stated that the vehicle decelerated as his wife was driving uphill. The contact stated that his wife then pulled into a driveway and parked the vehicle. The contact stated that upon restarting the vehicle, several unknown warning lights illuminated temporarily, however, the check engine warning light remained illuminated. Additionally, the alarms sounded. The vehicle was towed to the dealer, where it was diagnosed that the failure occurred due to loss of communication with the electric brake system control module and the electronic brake control module. The dealer determined that the softwares were outdated and needed to be reprogrammed. The vehicle was repaired; however, the contact stated that he was concerned that the vehicle was unsafe to drive due to the premature failure. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 100.