general problems of the 2018 Chevrolet Malibu - part 2

Tl-the contact owns a 2018 Chevrolet Malibu e2. The contact stated that while driving at 45 mph, the steer wheel seized without warning. The contact took her foot off the accelerator pedal and depressed the brake pedal coming to a complete stop. The contact managed to steer the wheel and parked the vehicle on the side of the road. The vehicle was towed by on-star to the dealer bredemann Chevrolet 1401 w dempster st, park ridge, IL 60068 (847) 655-1485 where it was diagnosed that the steering assist software needed to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was approxmently 6,000. Ck.

In 2020, I received multiple red recall notices in the mail regarding a safety issue. I scheduled an appointment with a Chevrolet dealership in los angeles and have a voicemail confirming the appointment. At the time, I did not follow through with ensuring the repair was fully completed, which I take responsibility for. However, the vehicle has continued to experience the same dangerous symptoms. My vehicle continues to display sudden “engine power reduced” warnings while driving at freeway speeds. The car abruptly slows down and limits acceleration, forcing me to pull over and turn the vehicle off and back on to reset it. During these events, the steering wheel becomes extremely difficult to turn, creating a dangerous situation, particularly at high speeds. The vehicle also appears to have ongoing issues with the push-button start/stop system. Although I did not pursue the issue further at the time, I am now seeking to have it properly addressed because the safety risk remains and another family member is currently driving the vehicle. When I recently attempted to verify the recall status, both the Chevrolet website and other sources show no open recalls. However, the symptoms persist exactly as before, I cannot find the little red notices that were sent but I do have a voicemail from someone at chevy confirming the appointment that I made because of the recall notices. This issue presents a serious safety hazard due to sudden loss of engine power and steering assist on highways. I respectfully request investigation into whether the recall was improperly marked as completed. Furthermore, can you provide me with the full recall and service history on my VIN including closed recalls and warranty repairs? I know recalls do not expire so I’m confused as to why no one wants to help me now. I appreciate your time.