Table 1 shows one common steering related problems of the 2023 Chevrolet Malibu.
| Problem Category | Number of Problems |
|---|---|
| Steering problems |
I own a 2023 Chevrolet Malibu with an open safety recall. General motors/dealership has refused to repair the recall. The vehicle has also had multiple safety-related problems, including service esc warnings, jerking/poor acceleration, service safety restraint system and airbag warnings, and a “steering assist is reduced, drive with care” warning. On or about xxx, while driving, I experienced what felt like the brakes, wheel, and steering system locking up. I was unable to safely control the vehicle, resulting in a crash. During the incident, my head struck the steering wheel and I injured my hand, which has visible scars. No police were involved. I have a [xxx] daughter. She was not in the vehicle during the crash, but I do not feel safe transporting her in this vehicle because of the serious safety issues and what happened. The vehicle was later inspected through gm/dealership channels. I was told no diagnostic codes were found, and gm declined assistance. The dealership also stated the vehicle needs repairs related to the crash, including a passenger presence module. I am especially concerned that the open safety recall remains unrepaired. I have photographs of the vehicle damage and photographs of the scars on my hand. I can also provide my communications with gm and information regarding the recall. I am requesting that NHTSA review these safety concerns and the refusal to repair the open recall. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The contact owns a 2023 Chevrolet Malibu. The contact stated that while the vehicle was parked, the contact noticed that the hard skin material on the steering wheel was crumbling. The contact stated that the right and left hands were severely peeled. The contact inspected the steering wheel and placed a white glove on each hand and rotated the steering wheel. The contact became aware of a black substance on both gloves. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. In addition, the contact stated that another vehicle that the contact had owned was parked in the same spot for fourteen years. The contact stated that the weather did not cause any issues with the other vehicle. The contact received medical treatment for contact dermatitis. The manufacturer was made aware of the failure. The failure mileage was approximately 58,000.
The contact's wife owns a 2023 Chevrolet Malibu. The contact stated that while his wife was driving at an undisclosed speed, several unknown warning lights illuminated, and the messages "esc" and "fuel low" were displayed even though there was half a tank of fuel. The transmission failed to shift out of park (p). The contact stated that the failure occurred twice. The vehicle was towed to the dealer, where the manufacturer's engineer determined that there was a short circuit in the steering rack. The contact was informed that the steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.
When I’m driving straight sometimes my lane assist will make the car swerve while my steering wheel is straight and even almost made me wreck into another car beside me trying to force the car to go right. Also the front crash assist goes off when I’m not even near a car. The front end of my car is rattling and I don’t know why.
I was on a freeway going 75. A guy came across three lanes and cut in front of me going 60. I got the brakes hard and then went around him accelerating sharply and swerved hard in front of him. At that point the car steered itself back and forth for our five times. I was finally able to regain control once it slowed down enough, and continued on my drive. I’m guessing that some accident-avoidance system kicked in when I swerved left in front of the other car, and the car swerved itself back to the right. But then it over-corrected back to the left. And back and forth several times all while the car slowed back down from 75 to perhaps 60, when it gave me back control. Very scary!!! the car shouldn’t do this!.