Dashboard Crack problems of the 2012 Chevrolet Silverado 1500

My passenger air bag was replaced under recall n202324210 by priority Chevrolet of chesapeake va. I was required by the dealership to sign acknowledging that the gm or the dealership would not take responsibility for dashboard cracking as part of the repair. My truck is low mileage and in great condition so I expected no problems. However, the dealership technician did crack my dashboard and predictably the dealership refused to take any action. I think it is unacceptable that the manufacturer and their authorized service departments should be allowed to damage customer vehicles during recall repairs. Also, while my cracks are fairly small, I have no idea what invisible damage might have occurred. How can I be confident that the recall repair did not create missile hazards? it is common to view the dashboard as merely decorative but I am now forced to consider what new hazards are presented by the dashboard, both from unsecured material in a crash and missile hazards in the area of the airbag, that were directly caused by a government ordered recall. I believe that NHTSA should order repair of all mounting equipment and dashboard components as part of this and future air bag recalls. Thank you.

Tl- the contact owns a 2012 Chevrolet silverado. The contact stated that she noticed that her dashboard was cracked upon entering her vehicle. The contact stated that the crack started from the left corner of the passenger air bag and extended to the edge of the right defroster vent; the contact estimates that the crack reaches about one and a half inches. The contact spoke with a dealer(coast auto center inc 530 chetco Ave, brookings, or 97415 541-469-5321) where she had been informed that they were familiar with this defect and informed her that there had been a class action lawsuit filed against GMC regarding several other GMC vehicles and the potential that these cracks can cause potential safety hazards. The dealer had offered her no further assistance. The manufacturer was notified of the failure where she filed a complaint with the manufacturer. The vehicle had not been repaired. The failure mileage was 40,696. Jo.

Dash cracked to front airbag.

Dash pad has cracks in it. If air bags were to be deployed pieces of dash could become projectiles. Don't know when it cracked. I noticed it when I was walking around to the passenger side. My truck sits in a garage. It only has 60000 miles on it and I bought it new in 2011.

Severely cracked dash. Could shatter in a crash and send shrouds of plastic through out the passenger compartment.

Dashboard severly cracked gm will not fix.

Dash is cracked in many places. Vehicle has 113k miles was bought that way in may of 17 with dash cracked at 104k miles.

Dash board is cracking, without incident, in several locations, decreasing value and presenting safety hazard if airbag deploys or if collision causes it to splinter into the passenger compartment.

The dashboard cracked around the air bag on the passenger side and behind the steering while. I'm guessing it happened over night I dont know exactly. One morning I got in my truck noticed the crack around airbag and weeks later the one behind the steering wheel.

Dash is cracked at the upper left corner of the passenger air bag and on top of dash. I'm concerned that air bag deployment may be affected. Also, pieces of the dash may become air born in the event of an air bag deployment.