Defroster/defogger/hvac System Windshield Electrical Heating Element problems of the 2017 Chevrolet Silverado 1500

The contact's son owns a 2017 Chevrolet Silverado 1500. While the contact's son was driving at an undisclosed speed, the windows started to get foggy with the defroster activated. The occupants inside the vehicle started smelling a burning wire odor inside the vehicle. The odor became stronger with smoke entering the cabin of the vehicle after turning off the defroster. The occupants then heard a loud popping sound coming from the vehicle. The contact's son immediately pulled over and the occupants inside the vehicle frantically exited the vehicle. Upon inspection, it was discovered that the rear window had shattered into several pieces. Despite the failure, the glass remained intact with a hole at the bottom of the window. The contact operated the vehicle normally. The contact stated that no injuries was reported. The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle, and the contact was provided an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle was not diagnosed or repaired. The failure mileage was approximately 100,000.