Steering Gear Box Shaft Pitman problems of the 2002 Chevrolet Silverado 2500

On July 23 2008, I was backing out of a parking spot and I lost all steering, the pitman arm sheared off. I had installed the fab-tech pitman arm, idler arm, tie rod ends, and steering stabilizer kit. I found out later that the pitman arm, and idler arm, had a recall. I contacted fabtech via email and they told me who to contact about the recall. I later got transferred to another guy at fabtech. He sent me instructions on how to go about the recall to get refunded the original purchase price and get a check for the installation and front end alignment and they are also suppose to send the new idler arm and pitman arm. Fabtech asked that I box and ship the old parts to them and they would then inspect them and send the check and parts. I sent the parts in and then they decided they were not going to honor the recall. I had complete steering failure, luckily I was in a parking lot when it happened. Just hours before I was on the highway. A recall is a recall and they need to honor it for me as well.