Table 1 shows three common steering related problems of the 2011 Chevrolet Silverado 2500.
| Problem Category | Number of Problems |
|---|---|
| Steering Is Tight problems | |
| Steering Failed problems | |
| Steering problems |
The contact owns a 2011 Chevrolet Silverado 2500 hd diesel. The contact stated that the steering system was pulling hard to the left while driving 40 mph. The steering wheel wobbled much more when driving uphill versus downhill. The vehicle was taken back to the dealer at least five times who inspected the failure and advised that they were unable to find the problem. The manufacturer was notified of the failure a minimum of ten times but offered no assistance. The failure mileage was 10,500.
When traveling on a gravel road or driving on some paved roads, the steering wheel of my truck pulls back and forth in my hand and grabs on bumps. This summer the problem was so severe I got under the truck to see what may be causing the movement. I found out there was no steering stabilizer shock installed on the truck. The brackets to house the stabilizer shock are there, but the steering stabilizer shock itself is not there. I took the truck to the dealer and was told by dealer that the truck doesn't come with a steering stabilizer shock. He didn't seem to know why the trucks don't come with the stabilizer shock, but there is an after-market part that the customer can order and they will install for about $200. I contacted general motors to ask for an explanation as to why such an important steering component was not provided in the truck. Ramon from customer service called me to explain that the truck was "designed" without the steering stabilizer shock. There were brackets to house the shock included from the factory and indeed there is an after-market shock I could buy and have installed at my own expense. I argued that this was a safety issue and felt that this was a defective factory issue. The truck should come with the shock and it is not safe to drive under certain conditions without it. I don't believe people who are buying the new trucks are even aware that the steering stabilizer shock is missing. It will be just a matter of time before there is an accident caused by stable steering failure. I would like it put on record that if any injuries or accidents are caused by this "design" flaw, there should be recourse put directly upon the shoulders of general motors who delivered the trucks without this important part, who refuses to put the part on when the customer finds out, and does not even tell the customer that the part is not there.
The contact owns a 2011 Chevrolet Silverado 2500 hd. The contact stated that while driving 45 mph, the steering wheel jerked violently. The vehicle was taken to the dealer. The technician was unable to diagnose the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 20,000 and the current mileage was 40,000.