Table 1 shows one common vehicle speed control related problems of the 2020 Chevrolet Silverado 2500.
| Problem Category | Number of Problems |
|---|---|
| Vehicle Speed Control problems |
I am writing to express my serious concern and frustration regarding the unresolved recall on my 2020 Chevrolet Silverado 2500 (VIN: [xxx] ). Despite multiple visits to multiple dealerships, I was repeatedly told that the necessary parts to complete the recall repair were on back order and instructed to “wait for parts. ” no interim solution or assistance was ever offered. As a result of this delay, my vehicle broke down without warning, leaving me stranded on the side of the road. This created a hazardous situation and significant disruption to my day. To make matters worse, I had to pay out of pocket to have the truck towed to a repair shop in an effort to get it operational—an expense I should never have incurred given the known recall and repeated attempts to have the issue corrected by Chevrolet. I have been a loyal Chevrolet owner and have always trusted the brand for its quality and dependability. However, this delay and lack of proactive support is causing significant inconvenience and eroding that trust. This situation is unacceptable for several reasons: 1. Safety risk and recall obligation: Chevrolet acknowledged the defect by issuing a recall, yet I have been forced to operate a vehicle that does not meet your own safety standards for months. 2. Repeated service attempts with no resolution: I followed the proper process and visited an authorized dealer multiple times, only to be turned away each time with no solution beyond “wait for parts. ” 3. Breakdown and financial loss: the vehicle failure and subsequent towing expense are a direct consequence of Chevrolet’s inability to provide timely parts or alternative accommodations. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The contact owns a 2020 Chevrolet Silverado 2500. The contact stated while driving 50 mph, the accelerator pedal was depressed; however, the vehicle failed to respond. No warnings lights were illuminated. The contact pulled over to the side of the roadway, turned off and restarted the vehicle; however, while attempting to shift into drive the vehicle hesitated and failed to respond as needed. The contact stated that the failure persisted. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure but offered no assistance. The failure mileage was unknown.
In 2024, I noticed that my truck was experiencing rough shifts. It felt as if the back wheels were jerking over uneven ground, even though the vehicle was on a flat surface. In November 2024, my sister sent me an article about general motors' massive recall due to rear wheel lock-up, which increased the risk of crashes. I contacted gm and learned that my truck was part of the recall. I reported the issues my truck was exhibiting, and gm instructed me to reach out to my dealer about the problem. However, I was informed that they did not have the parts to fix the issue and had no idea when they would receive them. I asked gm if they would provide me with a rental vehicle, but they declined, stating that if they offered a rental to me, they would have to provide one for others as well, which was not feasible due to the large number of affected vehicles. I explained that my truck is my daily driver for work, and I frequently transport my grandchildren in it. Driving the truck was hazardous given the issues it was already exhibiting. I was told to contact my dealer, and since my truck was under warranty, they should provide me with a rental. When I requested to speak with a manager, I was informed that they would only reiterate the same information. I then contacted my dealer, sapaugh gm country, located at 1435 mcnutt st. , herculaneum, mo. I was informed that they do not have the parts. But they did a minor tweak which has caused more damage to my powertrain and engine.
Def tank heater short causes wiring harness to melt and fault on diesel trucks, enabling limp mode. Limp mode is dangerous when hauling trailers over long distances. Faulty part is on 6 month backorder. No reparations from gm.