Differential Unit problems of the 2022 Chevrolet Silverado 2500

The contact owns a 2022 Chevrolet Silverado 2500. The contact stated while driving at an undisclosed speed, the vehicle surged, and the contact heard an abnormal sound coming from the vehicle. After a visual inspection underneath the vehicle, the contact observed fluid leaking from the engine compartment. No warning lights were illuminated. The vehicle was towed to the dealer, who diagnosed a failure with the front differential. The vehicle was not repaired. The contact stated that the failure had occurred once before, and the vehicle was repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 38,000.