Table 1 shows one common structure related problems of the 2021 Chevrolet Silverado 3500.
| Problem Category | Number of Problems |
|---|---|
| Body problems |
Water entered tailgate through drainage hole in tailgate cap. The water then dripped on the tailgate switch causing it to short out. This short circuit caused my tailgate to open and close randomly without pressing any switches or buttons or key fobs. May tailgate has a small ding it it now from where it kept hitting the wall while parked in the garage. I took the truck to the dealership to get repairs done and was charged 308. 88 for the tailgate switch and diagnosis that should have been under a recall for this truck. Safety recall n232426400 tailgate may open unexpectedly issued may 2024. I called the customer service number [xxx] to try and get reimbursed for the repairs and they told me there is no recall on my truck. I had this problem and it clearly states the year, make and model of my truck in the recall, but because my VIN wasn't included I'm out of luck? I will attach all the info I have on this matter. Any help would be greatly appreciated. Thanks [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The tailgate will go up and down when the vehicle is turned off and in park. It will also do this while driving the vehicle. * I notice there has already been a recall for this issue, but my VIN shows no recalls.
Tailgate opens by itself. This happened 3 times in 2 hours while the vehicle was parked. I tow a 5th-wheel trailer. If this happens when towing it can cause a catastrophe.
Electrical components are failing in the tailgate lock/unlock mechanism. The tailgate goes up and down on its own while in park. It will also go up and down on its own after the truck is off and unattended this started happening about a week ago. It is available for inspection upon request and has not been inspected by any agency yet. The tailgate could damage itself or other property randomly. It could also impact someone standing near it causing injury. There is a service appointment scheduled 3 days from now. There were no symptoms or warnings of a problem. The chevy app actually says that all systems are ok.
The tailgate opened and closes on its own while trailering causing sever binds and damage to the trailer and allowing loads to become unsecured. There is a recall already from gm on this issue, but for some reason our VIN is not included. This is a well documented issue. We have video of this occurrence if necessary. The dealer said it’s water in the tailgate switch.
#n232426400-safety recall - tailgate may open unexpectedly lists rpo code qt5 as the only applicable rpo code for the issue of tailgate opening unexpectedly. Qt5 is for manual gate function with ez lift, power lock release. The recall blames water intrusion into these vehicles’ tailgates that can come into contact with the electronic gate-release switch, potentially causing a short circuit, which may inadvertently unlatch and open the tailgate when in park. The correction is to replace the exterior touchpad switch assembly with part number 85734717. My vehicle has rpo code qt6, which is for power up/down gate function with power lock and release. That option uses the same exterior touchpad switch assembly with part number 85734717. My vehicle did exhibit the same problem of opening unexpectedly while in park. That exterior touchpad switch eventually stopped opening or closing the tailgate altogether, and occasionally the tailgate would get stuck in the closed position while a dash message would say it is open. When it was immobilized in the closed position neither the exterior switch, the interior switch, or the key fob would make the tailgate open. It's my opinion that my vehicle experienced the same root problem as is described in the recall with the exterior switch assembly short circuiting, and that rpo code qt6 units should be included in the recall.