Starter Problems of Chevrolet Silverado 3500

When the truck is turned off it sometimes can take anywhere from 2 minutes to over 1 hour to restart. When this issue occurs and the key is turned to start the vehicle all you will hear is a "click" sound coming from what I assume is the starter. While not starting, everything else electrical in the vehicle seems to be working fine. Although this truck was delivered new in December of 2017(build date of 8/17), it was not put on the road and in service(built out as a tow truck) until mid may of 2018. Although this starting issue did not begin with my truck until sometime in February/March 2019, we have another truck that is the exact same model (build date of 2/18) that has been experiencing the same issue for about 7 months now. That second truck was finally taken to the dealer and they could not find a specific problem so they replaced the started. The problem still exists. The driver recently replaced the battery just to try to eliminate the potential cause of this issue but that yielded no positive results either. We are at a loss and this issue is literally costing us money!! in general, this non-starting issue happens a couple times a week.

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The contact owns a 2016 Chevrolet Silverado 3500. While driving approximately 70 mph hauling a goose neck flatbed duel tandem trailer, the power bus bar shorted. In addition, there was a failure with a loose wire associated with the starter. The radio would not turn off and the contact was locked in the vehicle. The contact was able to exit the vehicle after several attempts. The vehicle was towed to the dealer. The dealer tightened the wires and replaced all of the bus bars. The next morning, within less than 20 miles, the bus bars failed again. The brake, traction control, and other warning indicators and gauges illuminated. The contact was locked in the vehicle and had to move the key back and forth as well as use the key fob to exit the vehicle because the lever would not release. The vehicle was towed to the dealer a second time. The dealer failed to route the wires correctly, in which the edge of the bracket rubbed a hole in the power cable. The tailgate fractured and shorted due to the failure, but the dealer and manufacturer refused to replace the part. The vehicle was taken to the dealer two additional times, but they were unable to replicate and diagnose the failures. When the contact took the vehicle to the dealer a fourth time, the dealer replaced the air intake heater. The manufacturer was notified of the failures. The VIN was not available. The approximate failure mileage was 4,000.

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