Table 1 shows one common equipment related problems of the 2023 Chevrolet Suburban.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
The sound in the vehicle goes silent and I'm not able to verify audibly that my turn signals are working or not. Which has led to a couple of near misses while in traffic. Power has been cycled and the call hang up botton has been depressed to soft reset the system and it still isn't working.
Sun roof has leaked. The sun roof leaked a considerable amount of water and it came through the head liner around the ceiling mounted control panel as well as the back of the car. This is the second time it has happened and I have been told it is not covered under warranty. Through online blogs and forums I have found that this is a common issue with 2021 and newer tahoes and Suburbans. And that is a reoccurring problem that is commonly not fixed properly by the dealers this causes a safety and health issue as well as an unacceptable vehicle defect. 1. ) from a safety standpoint, if I am driving down the highway and a large amount of water starts pouring out of the headliner on the driver it causes a major distraction that could lead to high speed accident. 2. ) from a health issue, regular water leaks could lead to vehicle mold and water damage. I have children, if they become susceptible to the mold it could cause health issues for me or my children. 3. ) the water that pours out of the ceiling lands on the dash electronics which could lead to more vehicle issues by damaging electronic controls. It is my opinion that this is a major vehicle defect and something should be done by the manufacturer to correct it. I have made a complaint to the chevy customer service under reference #890 780 85.
Transmission, got a message stating the service transmission or won’t be able to shift. Took it in to the dealership was advised that car can shut down at any moment. As that what they have been seeing.
Sun roof exploded while driving. Temps were not extreme, there were no significant pressure changes. Sun roof had no prior damage. Looking online multiple people reported the sun roof exploding on 2023 tahoes and Suburbans.
When driving making a left or right hand turn my 2023 Suburban loose power and turns off and it is thrown in n and state to press start to restart my SUV. No codes are given to determine the issue. This has happen a handful of times. It has been taken into chevy and they are unable to diagnose the problem. During the one visit they stated it was the battery and replace it and it has done it again. This is a very unsafe to drive the SUV as I'm afraid someone will rear end me and hurt me or someone else.
Onstar module not working, 53000 miles on 23 Suburban. Will be taking it to the dealership this next week. No other issues except for that.
On star telematics control module is not working.
Coolant control valve went out and causing car to get hot and lose power. Service department said it’s on back order and it’s fine to drive it.
I’m filing this complaint regarding a serious safety concern with my 2023 Chevrolet Suburban. The vehicle is affected by NHTSA recall 25v274 related to a potential defect in the crankshaft or connecting rods. Gm has confirmed the recall, but there is currently no fix available, and dealerships are not equipped to inspect the engine to determine if it’s defective. This leaves us driving a vehicle with a known risk of sudden engine failure, especially at highway speeds or while towing. In addition, my vehicle is also experiencing a transmission issues and is expected to be in the shop for up to three months for repairs. The combination of an unresolved engine recall and a failing transmission makes this vehicle unsafe and unreliable. We are a family of six with four small children (two in car seats, two in boosters). We purchased this Suburban specifically for safety, towing capacity, and long-distance driving. Right now, we are left without a safe or functional vehicle. Gm refuses to provide a comparable rental and has offered only $44/day, which doesn’t cover anything close to what we need. We’ve attempted to work through gm and our local dealership to resolve the issue, but we’ve been passed back and forth with no solution. I’m concerned that gm is knowingly allowing vehicles with unresolved safety defects to remain on the road with families inside them. I’m asking NHTSA to investigate the handling of this recall and the delays in the transmission repair that are putting families like mine at risk.
I pulled into a parking spot and the car died right before I shut it off. I came out and restarted it to leave and it backed up about 5 feet and died and would never start again. There was never any prior indication that it had any problems. I bought it new and always had a chevy dealer do the required maintenance. I was told today that it would need a new engine because the engine has seized up; however, until they do a full tear down of the engine, they said they cannot tell me exactly what has cause the problem. I have heard of others having problems with the 6. 2 engine so I thought I would report it. I don't have any paperwork yet from the dealer to upload.
I drove a 2019 Ford explorer with Ford sync, which integrated well with my android phone to allow handsfree access to google maps or waze for navigation, voice control of my phone for speech-to-text, simple google queries, like "who wrote the song american pie," etcetera. Steering wheel controls could also be used to make or disconnect phone calls. It was a very safe, efficient, satisfying, hands-free driving experience provided at no-cost. Unfortunately, I traded that vehicle in on a 2023 chevy Suburban, which has an android auto based infotainment system. This system can be safe and efficient, but only if you pay a subscription. Otherwise, it is very unsafe. Things that won't work without a subscription include: "hey google" voice commands, steering wheel phone controls, instrument cluster road speed display. There are workarounds for some of these items, such as pressing the microphone icon in the infotainment center to initiate voice commands, but these workarounds require the driver to take their attention away from driving.
Driving the vehicle on an interstate highway with the flow of traffic at 70 mph, without warning the engine shut off. This caused loss of speed and loss of power steering, almost causing me to be hit in the rear end twice at highway speeds. There were no warning lights or any instrument indication prior to the failure. After barely being able to get the vehicle into the brakedown lane, the vehicle would not restart. The electronics all worked, there were no warnings or indicator lights but the engine would not start despite multiple attempts by myself and the tow truck driver. The vehicle is currently at the dealership being diagnosed.
On star module failure. The module controls many different safety features and it has failed and has been on a backorder for months creating a safety issue every day.
Multiple time the full safety camera system has failed. The front rear and 360 degree view camera have intermittently failed multiple times. Restarting the vehicle has had no effect on restoring functionality of the very vital rear back up camera, front camera, parking and pedestrian sensors. This is a random occurrence, has happened at least 5 separate occasions since purchase, and occurs intermittently. Date is the last time this issue occurred.