general problems of the 2003 Chevrolet Tahoe

Rear glass hinge in 2003 Tahoe ripping from hinge. Window must now be forced sideways to engage locking mechanism to close rear glass hatch. Lifting entire hatch effects the glass hinge as well. Rt corner of window now protrudes above roof line and I am concerned this will "catch" during highway speeds and blow off as has been reported previously. Local chevy dealership repair facility informed me this is common and they have repaired 2 that week for the same issue. They informed me that their repair statistics do not go up towards chevy corporate for trend and failure analysis. They referred me to the chevy customer service number. Chevrolet customer service was called and they conducted a 2 hour investigation to determine hinge defects are normal wear and tear. Current costs to repair are approx $1000. 00.

Plastic/rubber attaching hinge on rear liftgate window cracked, separating glass window from body. Reported to Chevrolet on 6/3/2010. They had me take to williams Chevrolet to inspect on 6/4 and said they would call back that afternoon with a conclusion. Service manager first said adhesive failed, then part was missing that attaches hinge. No significant amounts of material are missing, two sides fit back together with a crack in the middle. Hinge does not appear to have any physical attachment to glass other than molded rubber that bonds to glass, sandwiching hinge in-between. Dealer inspected other hinge and found it to be cracking also. Chevrolet didn't call me back, I had to call almost daily and leave messages until finally someone called on 6/30 and said that this was not be a defect and general motors would not assist in resolving the complaint. The vehicle has less than 55,000 miles on it. I find a failure like this to too soon in a vehicles life and appear to be either a flaw in the fastener design or assembly.