general problems of the 2017 Chevrolet Tahoe - part 2

Tl-the contact leased a 2017 Chevrolet Tahoe. While driving 56 mph the vehicle stopped without warning . The vehicle was taken to paramus Chevrolet 194 NJ-17, paramus, NJ 07652 (201) 261-7100 but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was 18,000. The contact stated that the failure was similar to NHTSA campaign number 19v761000 electronic stability control, service brakes, hydraulic, service brakes. Ap.

I have an open recall (n192268490) on my SUV that knowingly does have issues when I am driving and the breaks will not stop my vehicle properly. After several attempts to the local certified Chevrolet dealership and service departments and I opened a case number with Chevrolet customer service, the issue has not been remedied and still remains a driving issue and safety concern. Since December 2019, I have taken my vehicle to the 2 local certified Chevrolet dealerships and service departments on 3 different occasions. Both locations told me the software is not updated properly therefore my vehicle will not except recall. After my first attempt to get the recall fixed and the service department was unsuccessful, I contacted Chevrolet directly and a case number was issued (service request number: 9-5847462774). I communicated frequently with Chevrolet on resolving the recall issue with my vehicle. The end result, I was told by Chevrolet customer service that the issue is unable to be repaired and the recall could not be completed due to a software update that Chevrolet needed and they were uncertain if/when the software update would be available. Since the case with Chevrolet has been opened, I have taken my SUV to another certified Chevrolet dealership and service department on 2 other occasions and the recall has not been resolved. After the 3rd time I have taken my SUV in for this recall, I have attempted to contact Chevrolet customer service again via email and I have gotten no reply back or return phone call. Is this how a person, with a family, that has a safety issue and a recall on a vehicle should be treated? especially, when the vacuum line for the brakes in my Chevrolet Tahoe knowingly do not seal and the brakes do not operate as intended.

Depressing the brakes, failed to bring the vehicle to a stop. While at a low rate of speed, the brake pedal would sink to the floor, and there would be no stopping power. This occurred 3 times in a single day. We rolled through the end of several driveways, directly into the middle of the street. We contacted the dealership, and they confirmed there is a service bulletin for the issue, and the vehicle should get immediate and necessary repairs. If it helps, the service number within Chevrolet #pit5361d attached is an image of the exact diagnosis and confirmation from the Chevrolet dealership. We were fortunate no other traffic was approaching us. Others may not be so lucky!.

Driving in traffic slow speed, brakes went to floor, lost power brakes, possibly vacuum pressure. Very hard to stop vehicle. Brakes worked after driving at a higher speed while attempting to exit the road. This is a brake booster/vacuum loss issue in my opinion. This is a 1 year old vehicle. This should not be happening. I have video of this happening.