Automatic Emergency Braking problems of the 2022 Chevrolet Tahoe

To whom it may concern, I am writing to express my absolute shock, extreme frustration, and profound distress regarding the catastrophic and recurring failures of the brand new $86,626. 50 2022 Chevrolet Tahoe rst we purchased from community Chevrolet (200 w olive Ave, burbank, CA 91502). We did not purchase a used, low-budget vehicle; we invested a life-altering sum of eighty-six thousand dollars in what we expected to be a safe, reliable family SUV. Instead, we have received a death trap that the dealership refuses to fix permanently. This vehicle is fundamentally unsafe to operate. We have brought it to your dealership four (4) times for the same critical safety issues, and each time, we receive the same insulting explanation: a "software update" or "recalibration. " these are not fixes; they are negligent bandaids designed to clear error codes long enough for us to drive off the lot. We are experiencing terrifying, random system failures while driving: "service esc" warning "forward collision system unavailable" "brake system failure 62mph top speed" let me be unequivocally clear: the braking system has failed twice while my wife and three young children were inside the vehicle, nearly resulting in fatal collisions on the freeway and city streets. This is not an inconvenience; this is a life-threatening defect that you have failed to remedy. The negligence displayed by returning this vehicle to us in an unsafe condition is staggering. The financial and personal toll is immense and completely unacceptable: we have paid for tow trucks three times. We have missed work, leading to a formal warning for my wife's employment. We have incurred costs for rental vehicles and arranging essential transportation for medical appointments and school runs. For $86,000, I expect a vehicle that adheres to basic safety guidelines, not one that endangers my family and others on the road. The vehicle had approximately 56,000 miles when these critical issues became severe, yet it is.

I was driving the truck on the highway and on slower roads. The trucks auto break kept coming on, it could have caused an accident or worse to my family in the truck and others around us driving. This happened twice before but only did it once. Last night it happened to us around 15 times. We had to get off the roads for everyone’s safety. We haven’t had it inspected yet because it just happened. No lights or warning messages showed up at the time. The check engine light came on at the end of all that tho. When I got out of the truck I could smell the burning of the breaks or tires.

My name is felipe neris jr. On April 8, 2022, I purchased a 2022 high country Tahoe (VIN 1gnsktkl4nr245843). The window sticker (see attached) states safety & security chevy safety assist; •automatic emergency braking •front pedestrian braking •forward collision alert •rear cross traffic alert •rear pedestrian alert the window sticker also states that the front/rear parking assist was deleted and it will be retrofitted. However, there is no mention that the above mention features were not working. I have inquired and could not get an answer from the dealer, and/or general motors. So, I made an appointment and took it to the dealer for service. After waiting for four hours, the dealer technician gave me a work order (see attached) stating that; “when looking up the vehicle build rpos found that vehicle at this time is not built with park assist, the park assist works with many other modules as image processing and front camera/object detection and without one all the other features the vehicle comes with will not be present until gm comes out with hotfix form concern. ” I paid $82,780 for the high country Tahoe because all the safety features, to find out that no all of them are working properly. This is false advertising, it should had been disclose, that the safety features were not available at this time, therefore not working correctly. I want general motors to issue a warning alert to all buyers, notify them that safety features are not working in order to prevent accidents. I want general motors to fix my Tahoe and ensure that all the safety features works correctly immediately. Felipe nersi jr. 215-519-0709 476 hightower drive debary, florida 32713.