Carrier/rack problems of the 2001 Chevrolet Tracker

My front suspension crossmember completely corroded and cracked in half making my car not driveable. I located the special coverage program online as this appeared to be a common occurrence. I am the 2nd owner. I purchased this car from a woman who resides in assisted living and had been in assisted living since the special coverage notice. As she did not have a driver's license, this vehicle sat in her garage without the needed repair covered by gm until her family sold it to me in June. After a 90min call with a gm rep 10/20/14, I spoke with gm supvr reymar who assured me gm would cover cost to tow to the closest dealership as well as cover the repair. He left a vmail for the dealer but did not specify this offer. I left 5 unreturned vmails for reymar until I spoke with supvr becky 10/22/14. Becky adv she would have her direct report mya place a request for consideration stating this would need to be approved and reymar should not have promised to cover this repair. 10/27/14 shantinique 866-760-5700 x11798 called and very curtly advised this will not be covered and sarcastically reminded me of the expiration of said "special coverage. " I requested reymar's supervisor and shantinique advised "let me tell you what he will say. . He will say 'no'. . " I asked for reymar's supervisor again and was told she would have that person call me. 10/30/14 as I have not received a call back I called gm and after 21min I was directed to another rep. Linda. 16min later I was told by linda she would have shantinique's supvr khalilah call me within the next 48hrs.

The contact owns a 2001 Chevrolet Tracker. While driving 55 mph, the vehicle swerved to the left and nearly crashed into another vehicle. The contact has not taken the vehicle to a mechanic. He inspected the vehicle and claims to know why it failed. The current and failure mileages were 58,128.