Hatchback/liftgate Support Device problems of the 2011 Chevrolet Traverse

The contact owns a 2011 Chevrolet Traverse. When opening the liftgate, the power liftgate gas struts suddenly failed and caused the liftgate to drop suddenly. There were no warning indicators illuminated. The vehicle was not taken to a dealer or diagnosed as part of NHTSA campaign number: 15v415000 (structure). The manufacturer was not notified of the failure. The failure mileage was 114,000.

The rear lift gate when open is suddenly falling. It has already hit me and multiple family members in the back and head because it falls without warning and is very dangerous. This is very similar to the problem with the power lift gate that has already been recalled. To quote the power lift gate recall web page: "these struts may prematurely wear and the open liftgate may suddenly fall. It may strike a person, increasing their risk of injury. ".

Tl-the contact owns a 2011 Chevrolet Traverse. The contact stated that the liftgate on the vehicle operated very slow. The contact received notification of NHTSA campaign number: 15v415000 (structure). However the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The failure mileage was unknown. Ec.