general problems of the 2016 Chevrolet Trax

The vehicle was brought to an authorized gm dealership for a scheduled appointment to address a check engine condition related to a purge valve and an open safety recall for the lower control arm. The VIN was provided and confirmed at the time the appointment was made; however, the recall was not completed during the visit. The dealership replaced the purge valve without documenting diagnostic testing to confirm the cause or verify the repair. The vehicle was returned with the same check engine light still present. Additional issues were communicated through technician video and text, including a potential oil leak and possible fluid mixing, but none were documented or diagnosed in the service record. A dealership manager later stated that the vehicle was “not safe to drive,” but no written explanation or safety guidance was provided, and the vehicle was released without clarification. No diagnostic records, technician notes, or findings have been provided by either the dealership or gm despite escalation. The consumer has worked through appropriate dealership and manufacturer channels for approximately one month without resolution. The consumer is now being directed to return the vehicle for additional diagnostics at the consumer’s expense without defined scope or explanation. The vehicle remains with an unresolved condition and an open safety recall, without clear guidance regarding safe operation. This lack of clear, documented information is particularly concerning for senior-aged owners who rely on accurate guidance to make safe decisions.

The contact owns a 2016 Chevrolet Trax. The contact stated that while driving out of the driveway, there was a loud snapping sound coming from the vehicle. The contact stated that while attempting to drive back to the residence, the steering wheel became inoperable. Additionally, there was a grinding sound coming from the rear passenger’s side of the vehicle. The failure persisted, and the vehicle was towed. The dealer was contacted. The vehicle was not diagnosed or repaired. The dealer referred the contact to the manufacturer for further assistance. The manufacturer was made aware of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 115,000.

I went to gm to have my recall fixed and they denied me service as they said they didn’t have the tool and it looked okay visually and to not worry about it. My ball joint is now separated from the control arm and I cannot drive the car.

Front end pops when I make sharp turns, engine has a distinctive miss and back brakes do not hold.

When I am driving there is a loud knocking sound always. It happens while driving at any speed, turn, and parking. When I hit about 40 mph, the vehicle steering wheel starts shaking and it is difficult to control vehicle. I can feel the knock underneath my feet while driving. In regards to the electrical system the radio freezes frequently and rear view parking camera has malfunction. In regards to the windshield wiping systems it just stopped working. Fluid does not come out at all making it very difficult to see the in various conditions. I have to pull over wherever I may be, use a water bottle to throw water on window to see then turn the wipers on. I even have to do it while driving especially on the expressway in rainy/dusty/muddy conditions. My family and I are worried and definitely not happy about these conditions. Kingdom Chevrolet sold us a faulty vehicle and now claim that we have to pay $135 for each and every issue which is insane for a diagnostic.

Vehicle received side impact on drivers side, air bags never deployed and drivers side rear wheel was ripped off from vehicle.