Front Suspension Control Arm problems of the 2018 Chevrolet Trax

August 2020 at about 20k miles took vehicle in for oil change at dealer. Added recommended tire rotation. Everything is fine. I inquire about the recal on the lower control arms and parts will be ordered and should be called. No call! may 2020 - take car back to dealership for code regarding the turbo charger (which needed to be replaced because wastegate was sticking) they also were finally able to install lower control arm parts that they never called me about. This is about 30k miles. Dec 31, 2020 at about 36k miles I take in for oil change and tire rotation. I am now being told my left front wheel stud is cross threaded and I have uneven wear and require an aligment. I'm assuming they did not align my car while installing that part from the recall and their tech cross threaded the stud on my wheel. I will be going back tomorrow because this was not a problem until they installed the new control arm which would require them to take the tire off. I'm very frustrated because they were already trying to put the blame back on me, however, they are the only people that have moved the tires. I truly hope guaranty Chevrolet in santa ana, CA do right by me and take care of something that could have only been done about 6k miles ago at there service shop.

The dash and radio has gone out since purchasing the car 9/2018. I called dealer they said they awaiting the update from GMC. Yet today this have I received a update on the computer in the dash. It's been 14 months. They radio just shuts off and won't come back on. I have taken it to service department by the time I drove there the radio came back on. I had the car serviced and the alignment was out. No one told me. I had to look at the service paperwork myself to find that there was a recall on the control arm weld. I had the recall fixed in 6/2019. On 11/4/2019 I went to get in my car and driving and the brakes felt like they went out. Then the abs light came on and said I needed it services. They dealer still have my car and is stating it's a wheel sensor and not covered under warranty. A light over the license plate broke and I had to have that replaced. Once again they keep blaming customer or GMC for the parts or defects. Yet make customers pay. They say they are at the mercy of the parts department. Also that I wanted service but didn't want to pay for it. So now they are trying to charge me $200 stating it was hit from debris which my car hadn't left my drive way in a month. I think the wheel sensor may have gotten broken when they repairs the control arm weld in June. But are trying to blame customer for it. So it's not covered under warranty.

I got notified of a recall affecting the lower control arm of the car in April. On June 1st I had an appointment at don mealey Chevrolet (clermont, FL) to have it inspected and they found that both lower arm controls of the car were affected. They claimed to not have the parts and they would be ordered. I called to follow up multiple times and was told they still didn't have them. On August 7th I went in for an oil change and I was told the recall is now 'dangerous' and they have had people in loaners for up to 6 weeks now. They said they would check to see if they had the parts that day. The man said they did and that they would repair it that day. He then came back and said they can't find the parts so they have to give me a loaner. No one ever called to say that my car's recall was dangerous and I should not be driving it despite them already doing the inspection back in June. I now have a loaner and no idea when they will repair the 'dangerous' car I was driving for months.

On 7/11/19 I took my vehicle into the dealership because I received notification that my car was under recall. Recall #a182202370. The car was inspected and found not to be impacted by the recall and I left. On 7/19/19 made a u-turn in an empty parking lot, I heard a loud crack and then had a hard time steering the vehicle. The right-side passenger tire of the vehicle hit the curb and then the tires were turn sideways. I called and had my car towed back to the dealership because I assumed the problem had to do with the recall. The service manager from the dealership called me to inform me that there was $2200 in damage and that the recall had nothing to do with the accident, they suggested I call my insurance company. My insurance adjuster went to the dealership to inspect the vehicle on 6/30/19, was told that the vehicle was not udder the recall. After not hearing from the dealership I called them on August 2nd and was told the vehicle would be ready on 8/5 or 6. Prior to contacting the dealership, my insurance adjuster told me that the dealership re-tested my vehicle with a special tool and found it was included in the recall and that they would be replacing at least one of the lower control arms. I asked my service department contact about the re-test and the replacement of the lower control arm and she indicated she didn't know anything about a new tool and that the service department manager decided to change both lower control arms as a courtesy and she also maintained that my vehicle is not under recall. I went on to this website to find out that there is 1 unaddressed recall. I am contacting you because I don't think I should have to pay out of pocket for this repair and that the dealership is not telling me the truth about the safety of my vehicle. I am a college student and need my car to get around and it has been in their possession since July 19th.

Tl the contact owns a 2018 Chevrolet Trax. The contact received notification of NHTSA campaign number: 19v312000 (suspension). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to valley Chevrolet (601 kidder st, wilkes-barre, PA 18702, (570) 821-2772) where it was diagnosed that both lower control arms needed to be replaced; however, the part needed for the repair was not available. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the part was not available. The manufacturer provided case number: 9-5407-849702. The contact had not experienced a failure. Parts distribution disconnect.

Tl the contact owns a 2018 Chevrolet Trax. The contact received notification of NHTSA campaign number: 19v312000 (suspension); however, the part was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (goodmark Chevrolet, 123 s elm st, commerce, GA 30529, (706) 335-3196) diagnosed that the joint control arms were not available to repair the vehicle. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

We purchased our 2018 chevy Trax January 2018. In approx. July we were notified of the factory recall for the lower control arms. Up until this point we have been bringing our Trax in for oil changes and tire rotations to dale earnhardt jr Chevrolet. The day I dropped off my Trax for the recall inspection I was told that both my front tires were in extreme hazardous condition and they needed to be replaced. I declined purchasing new tires at that point because I wanted a second opinion. Reason being how could they become "extremely hazardous" in such a short period of time. As it be upon inspection both of my lower control arms were found to be faulty. My vehicle was kept for approx. 6 weeks for repair. During that time I spoke with several different tire dealerships regarding the impact the control arms would have on the wear of my tires and every single one of them concurred that it would absolutely have a impact on the wear of my tires. At that point I had just alittle over 40,000. Per the tire experts new tires are expected to last at least 50,000 miles. I talked to the dealership and they would not cover the cost but offered me a discounted rate. I then opened a case with gm and was told gm would not cover the cost of the tires either. I am trying to find out who is responsible for making this decision. If the recall clearly states a faulty control arm �could� cause your tires to toe out and create issues with your tire tread which mine did why is gm not covering the cost of the tires. Would I have had to have a crash to have them replaced?.

2018 Chevrolet Trax. Consumer writes in regards to lower control arm safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair. The consumer was informed the parts necessary to complete a recall repair were on back order.

2018 Chevrolet rax. Consumer writes in regards to front lower control arms.

Tl the contact owns a 2018 Chevrolet Trax. While driving on a very congested highway, on-star advised the contact to travel an alternative route and go to the nearest dealer. The vehicle was taken to apple Chevrolet (1200 loucks rd, york, PA 17404) where it was diagnosed that there was a lower control arm welding failure. The dealer provided alternative transportation until a remedy was available. The manufacturer was notified and provided case number: 95258825086. The vehicle was not repaired. The approximate failure mileage was 10,500. The VIN was unavailable.

The control arm weld was improperly welded on both sides of the car which can lead to fatigue causing the wheel the rub and causing an accident. After being notified by onstar of the potential issue I had my vehicle inspected. The car failed inspection. Chevrolet is claiming that there is no recall and therefore not covered by the warranty and want me to continue to drive it despite the dealership stating it failed the inspection and is unsafe to drive.