general problems of the 2002 Chrysler Concorde

I was driving my Concorde home from work a week before christmas and as I turned on the ramp to get off the highway at the bottom of the ramp my car just quit running, no sign of a problem at all with it being such a large vehicle it is very hard to control the steering. I was really thankful that it did not happen on the main highway because I was in the middle lane most of the way home and could have been rear ended and seriously hurt. I would like to know what the customers can do to get reimbursed fully or partially for the repairs since they know that they have a big problem with the engines. I had to have my engine replaced and so I paid for an engine & labor. Also this past summer mine and a friend of mines air conditioner went out, another problem that they have swept under the rug. Please e-mail me and let me know what we as the customers can do to get reimbursed for the parts and labor to get our vehicles fixed. Thanks for your help in this matter.

I purchased a 2002 used Concorde with around 40,000 miles. Four months, two oil changes, and 12,000 miles later the engine seized / timing chain broke. Myself and my children were uninjured. The estimate for repairs is at $5,692. The dealership and the consumer protection service contract provider are insisting this is due to lack of maintenance and will not cover the repairs. My mechanic informed me this is a common problem with this engine. After looking at it he said it was not due to lack of maintenance on my part, although I could have changed the oil more frequently. He said sludge build up is a known issue with this engine. Although I did not change it every 3,000 miles, I did change it within the 7,500 miles suggested in my owners manual.

While driving about 15 mph and turning the corner engine began to knock loudly. Consumer contacted the manufacturer, who was very unsympathetic to problem. Consumer was furious.