Table 1 shows one common hybrid propulsion system related problems of the 2017 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Hybrid Propulsion System problems |
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v536000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. The check engine and battery warning lights were illuminated. The vehicle was taken to a local dealer, where it remained for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 mph, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred while driving, and the vehicle independently shifted to park(p). The immobilizer warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA campaign numbers: 23v010000 (electrical system, hybrid propulsion system) and 18v049000 (electrical system, engine and engine cooling) that were previously performed on the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2017 Chrysler Pacifica. The contact stated while starting the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that after starting the vehicle, the vehicle shuddered and experienced low idle. The vehicle was taken to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA campaign number: 18v740000 (hybrid propulsion system, engine and engine cooling); however, the VIN was not included. the vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 95,000.
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 75 mph, the check engine warning light was illuminated and she smelled a burning odor coming from the a/c vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 18v740000 ( hybrid propulsion system, engine and engine cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was approximately 68,849.
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 mph, the the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started up for several minutes but then stalled. The vehicle was towed the dealer and the contact was informed that the vehicle needed to be charged for a full day, but no failure was found. The mechanic at the dealer had experienced the vehicle unintendedly accelerate. The dealer stated that the failure would be reported to the manufacturer. The manufacturer was contacted but stated that there was no record of the failure. The failure mileage was 39,947.
The contact owns a 2017 Chrysler Pacifica. The contact received recall notification of NHTSA campaign number: 22v077000 (hybrid propulsion system). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 mph when the vehicle suddenly stalled. The contact stated that there was a warning light stating charging malfunction. The contact had to sit with the vehicle for approximately 1 1/2 - 2 hours before they were able to restart the vehicle. The contact had not taken the vehicle to the dealership. The vehicle had not been diagnosed or repaired. The approximate failure mileage was 78,000. VIN tool confirms remedy not yet available.