Assist problems of the 2017 Chrysler Pacifica

Right and left lower control arms are failing. Steering rack replacement is required for repair and imperative for safe vehicle driving. The safety of people in the car is greatly at risk. Since learning about the true problem, the van is parked and we're having to borrow another car for transportation. The issue is that when turning, the steering wheel gets stuck. This seems to occur at 11 o'clock and 1 o'clock positions during turns. The Chrysler dealer was able to reproduce the issues when taking the car on a test drive. The component has only been inspected by the dealer. This issue first appeared about 6 months prior to it seemed like a fluke at first. The occurred became more consistent and that's when we took it in for surface. We took it into a local auto shop a few times and they were unable to detect the issues. Then we took it into the dealership where they were able to identify the issues. I'm not sure if there were warning lamps prior to failure.

We experienced a failure of the entire steering rack assembly and tie rod ends and also the control module for the steering system. The repair cost was just under $5,000. 00. I question why the entire rack and pinion steering system needed to be replaced. I ask what component failed on on the steering rack and what specifically fail on the steering control assembly. No logical answer was provided. I told the dealer I brought the van in for a diagnosis of concerning steering corrections taking place even with the steering adaptive function turned off. I explained replacing everything involving the steering of the car should correct the issue but it did not feel like a diagnoses and more like a shotgun approach that I would be forced to pay for. I explained by wife drive this vehicle and she had a trip planned to travel across the chesapeake bay bridge and I believed the erratic behavior of the steering was to dangerous to change driving. I rented a replacement van to ensure her safety. The problem was recreated by the dealership and the estimate to replace everything involving the steering system was provided as the fix. I have the steering assembly at my home but no one has opened or inspected what components failed. This failure appeared around 81,000 miles on our 2017 Chrysler Pacifica limited. I have owned 5 Chrysler products and have never had a rack steering assembly fail even with most of our vehicles exceeding 200,000 miles.

This happens every single time we drive our Pacifica: per many other complaints available online, the current gen Pacifica (2017-present), when equipped with adas such as lane keep assist, has a steering issue as follows: -under varying conditions, the vehicle's steering wheel will "stick. " this issue typically follows a small steering input of 10-25 degrees in either direction. -when the steering wheel sticks, it presents 2 major safety issues: 1) the vehicle maintains its course and could collide with objects or veer off the road and 2) the sticking of the wheel is so severe at times that the counter-steering required to correct the "stick" presents a danger of driving into oncoming traffic. . Read more...