Automatic Emergency Braking problems of the 2017 Chrysler Pacifica

Parksense unavailable. While reversing we backed into another vehicle. Normally, the parking brakes if we get to close or at least a warning that we are approaching a potential hazard.

My vehicle now 3 times just stops on me luckily 2 of the 3 times I was going maybe 10 mph. Only once I was going 35 and it just slams shut I am being told they are no active recalls however this is a problem and going to cause an accident when this happens my drive light on the dash is flashing as well as on the knob to put it in to drive. This is just one of the many problems with the vehicle the transmission constantly jerks you around. The sliding doors have a mind of their own. I am a single mom of 4 and I purchased this car almost bran new and I only have 3000 left to pay on it and I can barely drive it I dont even like going around my neighborhood in the vehicle for fear it will just stop. It has also left me stranded when everything just stopped working in the car and that turned out to be a recall that I was notified about til a few weeks after it left me and my kids on the causeway bridge. And before that alot of time my car wouldnt even start it was something with the battery for starting the vehicle. Chrysler should be sued for making this vehicle it is horrible I got it to have a reliable car for me and my kids and now im paying almost 500 a month for my car to sit in my driveway because no one wants to ride in it.

We’ve written the NHTSA in the past and have not received a response. We understand covid was a problem that messed a lot of things up and we’ve been patient until now and we’re writing again hoping for a long awaited response. We purchased new (on 03/10/17) a 2017 Chrysler Pacifica with the factory installed tow package, which dealer and Chrysler corp claimed it could tow 3600 pounds, so we can purchase and tow a 3500 pound RV but since the van purchase we have learned that we need trailer brakes on any trailer weighing more than 2500 pounds so the van and trailer could stop safely. After much investigation and many calls with our dealer, Chrysler corporation and many RV dealers, it turns out the 2017 model year that Chrysler corporation claimed it could tow up to 3600 pounds, can not in fact safely tow over 2500 pounds without a brake controller/trailer brakes and our van, which was purchased with the factory tow package, was not designed or wired to accommodate the necessary brake controller to tow over 2500 pounds and it can not be retrofitted with a necessary brake controller. The dealer advised taking the matter up with Chrysler corporation and Chrysler advised taking the matter up with the dealer, and neither will resolve the safety issue. Can you please tell us if this is a safety issue or if in your opinion we can safely tow a 3500 pound RV without a brake controller and trailer brakes or do you recommend we seek legal counsel. Thanks very much for your time and expertise in this serious matter. Anxiously awaiting your response.