Doors Lock problems of the 2017 Chrysler Pacifica

The contact owns a 2017 Chrysler Pacifica. The contact stated that as children attempted to exit the vehicle from rear driver sliding door, the door failed to open as needed. The contact attempted to manually open from the outside of the vehicle and was also unable to open the door. The contact stated that while driving to the dealer to service the door, the door ajar warning message appeared on the instrument panel accompanied by a warning chime. The contact managed to shut the door completely which corrected the failure. Once the vehicle was at the dealer, the failure was diagnosed and the contact was given an estimate for repairs. Upon investigation, the contact discovered manufacturer communication number: 08-027-18(electrical system) which was linked to the failure. The manufacturer was notified of the failure but offered no assistance. The vehicle had been repaired. The failure mileage was approximately 40,000.