Vehicle Shudder problems of the 2017 Chrysler Pacifica

When shifting from 1st to 2nd gear there is a large shudder and the car lunges forward and slams into gear very roughly. This nearly caused me to crash into another vehicle while driving.

Tl-the contact owns a 2017 Chrysler Pacifica. The contact stated that on several occasions while driving at 55-65 mph, the vehicle jerked and vibrated abnormally. The vehicle was taken to white plains Chrysler Jeep Dodge located at 70 westchester Ave, white plains, NY 10601, (914) 618-4521, to be diagnosed. The mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 16,000. Ah.

Vehicle has a vibration/shudder that Chrysler considers "normal. " has been in for service to two separate dealerships a total of six times, with no resolution. Engine vibration continues to worsen, and have driven other vehicles without similar vibration. Others have reported vehicle will eventually shut off while driving, rendering no steering or brakes. I do not care to have a vehicle with my children in the car that can/will shut off while driving. Chrysler has been zero help, and will be pursuing buyback process immediately.

The first problem was that the car shuddered and made loud "clunking" noises when shifting gears. It would often quit running when at low speeds as in parking lots. While at high speeds on the interstate car just didn't feel "right. " wanted to quit. Took it in the first time and they reprogrammed the transmission which seemed to help for a short while. Then, it started acting up again and when returning to the dealer this time they advised a lubricant was needed. Not sure what or where this was applied.

9/21/16 7 days after purchase 822 miles driven vehicle at rest in driveway displays service shifter and requires new shifter installed before driveable. 10/11/16 1717 miles driven vehicle will not start at rest. After 15 minutes it finally starts sounds like a lawnmower and vehicle shaking starts. 2/28/17 15428 miles driven vehicle in motion on I-80 traveling in heavy rain when windshield wipers freeze for several minutes. I had my children in the vehicle and we came 6 inches away from being hit by a semi as we tried to navigate to the side of the road with zero visibility. Car had to be restarted for wipers to engage. 3/1/17 15559 miles driven vehicle in motion crossing a street with 45 mph speed limit and vehicle dies leaving me stalled in the middle of traffic. Chrysler tows to local dealer and replaces 1 spark plug, 1 ignition coil, 6 gaskets according to service report. Vehicle continues to shake at idle. 9/8/17 30000 miles driven when I press accelerator from stopped position, vehicle does not move. I press harder and vehicle makes a clunk then surges from 0 to 53 mph and the brake is firm and I have trouble slowing down. Within 15 minutes while vehicle is in motion at 48 mph engine dies and vehicle stops blocking traffic both ways in an intersection where traffic travels at 45-50 mph. Message on dash says "shift to park" but brake is hard and shift knob will not turn to p. Using push button start I am able to restart the vehicle while in drive and proceed to dealer where the Chrysler service team tells me that I will have to continue driving the vehicle until it happens again because they cannot fix it unless they see it happen. This is the third time my life has been risked and they aren't fixing the issue. I have had 5 warranty replacements, over 50 days out of service and dozens of other failures. Service records too big to upload.