Radio/tape Cd Player problems of the 2018 Chrysler Pacifica

I'm on my 3rd radio for the 2018 Pacifica that I bought new less than 2 years ago and the radio was not activated when it was installed on 1/8/21 therefore no emergency services will work. I have contacted the dealership multiple times without reply. I have contacted my uconnect case manager six times by email and left a voicemail. I have contacted the corporate webpage and was directed back to my case manager. Guardian services claim the radio is not associated with my VIN so there is nothing they can do. In addition to the 911 basic emergency services, I paid $250 in March for the enhanced guardian services, however since the initial radio failure in July, those services have not worked for any length of time. No one will take responsibility for this issue. If a cell phone provider has to overnight a phone due to liability in an emergency, shouldn't a vehicle manufacturer do something?.

I placed my vehicle in reverse to back out of a parking spot. The rear camera activated as normal. I completed backing out and placed the vehicle in drive. The rear camera did not disengage and remained on. I pulled the vehicle over into another parking space so as to examine the screen. There was an "x" in the upper right hand corner of the screen so I pushed the x as it is a touch screen. No joy. I turned the vehicle off and sat for about 3 minutes, then I restarted the vehicle. The rear camera was still in operation while I sat in park and the car idled. I attempted to power off the screen by depressing the radio power button, but it also yielded no results. I elected to drive the vehicle home as opposed to paying for a tow, and as I drove, the screen would transfer to a blue screen as I reached a certain speed, and then revert back to the camera view as I slowed below that speed. The speed variant was approximately 20 mph. As the blue screen appeared the words "rear camera not available at this time" appeared on the screen at the top. I again tried to press the "x" which appeared in the upper right hand corner to alleviate the situation to no avail. Upon returning home I exited the vehicle and proceeded to google recalls for 2018 Chrysler Pacifica's. I found that a recall was in place for just the experience I had with the camera. I contacted my local dealership who told me my VIN number reflects no recalls. I called Chrysler at 1-800-334-9200 and they too stated my vehicle has no recalls. I asked about the recall on the backup camera that I had read about and was advised that my vehicle did not qualify as it was a different radio in the car. It seems to me that this issue is now evident in all of their vehicles and should be covered under a recall, as it is a distinct distraction while trying to drive and may well cause an accident.

Vehicle was purchased new in March 2019 off the showroom floor from a dealer in morton, IL. It had radio problems from the beginning and was noted on my first service visit 6/4/19. The radio would freeze on the loading screen and never operate. I was told to wait for software updates regardless of the amount of pictures and videos I showed the team members of what was going on with the radio freezing and rebooting, not to mention the WI-fi issues. Fast forward to July of this year and the whole radio and associated safety features went out. I was driving 1,000 miles from my new house in nc back to IL for a visit and 90 minutes into the drive the radio and climate controls all went out. I was then driving in the rain, in the mountains, without a way to defog my windshield. I'm very familiar will pulling the fuse to reset the radio (as noted in other service visits), but even that didn't fix it this time. For much of the drive I had heat instead of ac in the driver's area. Cameras were not functional during this time and the lane assist and cross traffic alert was intermittent. I arrived to central IL late at night on Thursday, July 23rd, now 600 miles outside the 36k warranty. I brought the vehicle in to pull codes on Friday, as instructed. I was told no one could help me at that point and to just come for my oil change on the 29th. On the 29th, my comment on the radio wasn't even acknowledge by the service rep and there are no notes on the service receipt about it. On Friday, August 28th, the radio started rebooting every 3 to 4 minutes. I have no use of safety features or cameras. The battery then died from rebooting the computers regardless of operation. Both sliding doors were disabled. The back hatch doesn't open at all. Uconnect safety location features were not working.

On may 1, 2020, I brought my 2018 Chrysler pacific to the dealership for the vehicle to be repaired because of recall campaign 19v886000. It was supposed to be a simple update to the radio software. However, the entire radio malfunctioned when they attempted to update the software. The dealership said the entire radio needs to be replaced. They originally estimated it would take 3 to 5 days to receive a new radio. It is now June 18, 2020, seven weeks since I took my car in for the recall update, and the dealership and corporate Chrysler headquarters don't even have an eta on when a new radio will be available. I am concerned that they may not be able to fix my vehicle to meet the recall mandate and NHTSA's safety standards.

When I bought my Pacifica the audio used to go loud and soft. The next thing that happened was the fm would flip to am and the radio stations would change, u-conect would call the last person I had called the day before, and flip to climate control. Then, it started stalling out at intersections, a clear and pleasant danger!!! the car was sitting at a light waiting to turn one time and going straight the other time. Both times it had to be restarted, holding up traffic. I am now concerned this will happen while in motion. Others on facebook have said this has also this happened to them and Chrysler knows about it, but can't do anything about it because they don't have a fix for it. I have had my car into the dealer three times now.