Table 1 shows one common visibility related problems of the 2021 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Wiper problems |
The side back doors do not work all of a sudden when you push the button on the vehicle frame inside of the van. This is on both sides of the van. They will only shut by pushing buttons on the outside door handles. Also, the windshield wipers will only work on high. There is no intermittent, low, or medium speed working.
On June 23, 2024 a NHTSA recall #24v-436 was posted indicating the rear visibility system defaults to the rearview image being visible. To date multiple dealerships and the Chrysler corporation contacted trying to get this issue remedied. No one seems to have an answer ass to when the update will occur. I contract with a car rental service, turo, to rent my personal vehicles. Because of this recall turo will not allow my vehicle to be rented until this issue is resolved. I have to continue making car payments and pay insurance on this vehicle without any income coming in to offset my costs.
The windshield wipers are not synced together causing them to contact each other to the point that the stuck together. As a result, the wipers are no longer functional, and the drivers vision is impaired which increases the likelihood of an accident.
Since January 2024, the rearview camera on my 2021 Chrysler Pacifica has functioned inconsistently. I brought the vehicle to glendale Chrysler Jeep Dodge ram for this problem, and they informed me it was a known issue with an open service bulletin for a software update, expected in q3-q4 2024. Despite this safety concern, I continued to drive the vehicle as no solution was available. Upon the release of the software update, I returned the vehicle, but the update did not resolve the issue. I was then told to await another software update. It is now June 2025, and there's another separate recall for this same issue, with a new software update that has also failed to address the safety problem. On July 25th, 2025, I contacted Chrysler because their branded service center is recommending $1,200 in parts and labor to fix an issue that was initially reported under warranty. I believe Chrysler is acting in bad faith and endangering the public by negligently addressing safety concerns and using protracted software updates as an excuse.
The sunroof spontaneously shattered while driving down the road.
While driving down the interstate, the moonroof glass spontaneously shattered. There are three pieces of glass on the roof, and it was the center one that failed. The car was about 16 months old with just under 10,000 miles, almost all of which was low-speed, city driving. At the time of failure, we were about 650 miles into a cross-country road trip and traveling on roads with an 80 mph speed limit. If we had not closed the sunshade the day prior, sharp glass would have fallen on our children seated in the middle row. A Chrysler dealer sold us the replacement part and verified that there were no signs of any external cause that led to the failure. Chrysler denied a warranty claim, stating that "sunroof is most probably an outside influence as it cannot break easily as per irf (independent repair facility). ".