general problems of the 2021 Chrysler Pacifica

See attached document for complaint.

The contact owns a 2021 Chrysler Pacifica. The contact stated while the vehicle was parked, the contact became aware that the rearview camera was inoperable. The contact stated that the image appeared blank. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. The vehicle was taken to the dealer but was not diagnosed or repaired. The contact was informed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but was unable to confirm when parts would be available. The approximate failure mileage was 105,000. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated that while starting the vehicle, the contact attempted to back up and became aware that the rearview camera was inoperable. The contact stated the image from the rearview camera appeared blank. The contact stated that due to the failure with the rearview camera, the contact rear-ended an object which caused the rear-end of the vehicle to be fractured. The vehicle was able to restart. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the repair was unavailable. The vehicle was taken to the dealer where it was diagnosed that the radio software failed which caused the rearview camera to fail. The contact was informed that a software update was needed. The dealer informed the contact that the update was not available, and the contact was also informed that the rear end of the vehicle needed to be repaired. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The approximate failure mileage was 8,852. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated that while reversing, the back-over prevention camera image was frozen. The contact stated that the failure was intermittent. The vehicle was taken to the local dealer, who performed a software update as part of the manufacturer's extended warranty coverage related to the failure. The contact stated that after the software update was performed, the failure occurred intermittently. The manufacturer was notified of the failure. The failure mileage was 55,000.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Chrysler Pacifica. The contact stated that the back over prevention camera only operated as needed approximately 80 percent of the time. The screen image was blank or was occasionally jiggling. The contact stated that the camera image displayed would be a past image. There were no warning lights illuminated. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 63,000. VIN tool confirms parts not available.

See attached document for complaint.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v436000 (back over prevention). The contact stated that on several occasions while in reverse(r), the back over prevention camera screen froze. Additionally, the contact stated that on several occasions while in reverse, the rearview camera failed to activate as needed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was unknown.

The contact owns a 2021 Chrysler Pacifica. The contact stated while driving at various speeds, the "uconnect box service required - please visit an authorized dealer" message was displayed on the instrument panel. Due to the failure, the reverse camera screen displayed a blank image while in reverse(r). The vehicle was taken to the dealer several times in reference to the failure. The vehicle had been repaired a total of three times; twice for the radio module and once for the telematics box module (tbm). The vehicle was not repaired. The contact later discovered that the vehicle was included in NHTSA campaign number: 24v463000 (back over prevention); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 32,000. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA campaign number: 24v436000 (back over prevention). The vehicle was taken to the dealer, where the recall repair was performed; however, the failure recurred. The vehicle was taken back to the dealer, where it was repaired under the recall for a second time; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the infotainment system needed to be replaced, but at the contact's expense. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 75,000.

The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was either blue, blank, or there was static. The vehicle was taken to the dealer, where the radio software was updated under NHTSA campaign number: 24v436000 (back over prevention); however, the failure persisted while reversing. The vehicle was taken back to the dealer, where it was determined that the rearview camera needed to be replaced. The dealer informed the contact that the rearview camera replacement was not covered under the recall. The contact stated that the recall remedy failed to correct the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 15,000.

The contact owns a 2021 Chrysler Pacifica hybrid. The contact stated while her husband was inside the vehicle, he noticed the instrument panel was not functioning properly. The contact stated that the hvac, radio, backup camera, and bluetooth failed to function as needed. The contact also stated the back-up camera would function intermittently. The contact stated that the air bag warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the radio control unit to be replaced. The vehicle was not repaired due to the parts being on back order. The manufacturer had been informed of the failure. The failure mileage was 7,519.