general problems of the 2022 Chrysler Pacifica

The headrest failed. The headrest pivots on the steel supports, and there's a ratchet inside, that is actuated by a plastic piece, which is then connected to cabling. The plastic piece internally broke it's actually unbelievably small for the application, the engineers should be ashamed of themselves. I'm going to guess 1/8" diameter, maximum, snapped right at the ratchet mechanism. If the weak plastic does happen to let loose in an accident, that headrest is going to flop forward and will not provide the head support that it's supposedly designed to provide. The way the headrest angles forward I worry about decapitation or severe neck injury causing quadriplegia in the event of an accident. This piece should work and be dependable not a tiny piece of plastic that often breaks with minimal use. We should know we have dependable headrest function in the event of an automobile crash.

The head rest of the second row broke and will not return to its upright position after we used the stow feature. Very dangerous now and basically lost a seat in our vehicle.

The second-row seat back will not stay in a fixed position. How would that do in a car crash with no fixed back position? just flop backwards all the way from a rear crash? this part was broken. Spring busted open the cheap, plastic housing to the ez slide latch. Latch release cable - mopar (68324912ac), 2017-2025 Chrysler - 68324912ac.

The passenger headrest on the seat has stopped functioning and is it a downward position where the seat cannot be used safely. The headrest will not position for a safe position. Repair center has verified. Manufacturer says this will be an $1100 plus repair. Have found others with this problem on youtube. As I understand, this is not repairable and must be replaced. I’m asking for a safety recall to be issued with the manufacturer will repair the safely for all customers who are involved as I understand there are many. Thank you.

The head rest will not lock into the upright position after using the stow n go feature.

Part 68324912ac latch release cable failed on both middle seats within one week of one another and approximately three weeks after the manufacturers warranty expired on the vehicle. The result is that both seat backs do not latch into place vertically and the entire seat freely slides forward and backward, slamming backward on acceleration and forward on braking. We have read on internet forums that this is a very common problem. The left side seat failed while my daughter was riding in it and the seat back released. If this had happened during a collision, it could’ve been catastrophic. Upon stopping the vehicle and exiting, we found that it slid freely forward and back as well. The other side failed while the vehicle is parked, and we released the seat back lever. The seats are unusable as a result. If the failure had happened while driving or impact, it could have been devastating as the seat would have slid independent of the seatbelt and the back slammed forward driving the passenger’s head into the back of the front seat. A Chrysler dealer diagnosed the problem charging us $250 for the diagnostic fee and quoted another $750 for the repair. Parts cost about $30 each. There were no warning indicators prior to the failure.

Stowing the 2nd row seat breaks the headrest. There are plastic washers in the headrest that break when the 2nd row seat is stowed more than once.

Headrest does not stay in the upright position in the 2nd row due to manufacturer defect. My child is supposed to sit there and now there is no headrest, thus putting his safety/life at risk. This defect has been frequently reported across multiple forms on the internet of other vehicles with the same make and model experiencing the same defect.

Both middle bench seat head rests will not stay upright, making it unsafe for any passenger to ride in thise seats. Happened after folding the seat forward for passengers to get into the back seat. Infotainment system does not work and touch screen will not work. Unable to connect amazon fire and unable to even play dvds on the screens.

The headrest on the third-row seat is loose and does not stay in the upright position. In the event of an accident, this could pose a serious risk to passengers, as their head could move forward, and the headrest may fall down, potentially causing neck injury or further harm.

2nd and 3rd row seats of the van do not allow for proper installation of children’s car seats due to the non adjustable and non removable headrest. 3rd row headrest folds forward making the issue even worse. Tried multiple car seat manufacturers and per the manufacturer’s installation guide the Pacifica seats will not allow for correct and safe installation. Installation instructions show the car seat back must be flush with the vehicle seat. No known problems with other vehicle manufacturers when researching this issue.

The contact owns a 2022 Chrysler Pacifica. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check rear passenger's seat message displayed. The vehicle was able to be restarted. The dealer was made aware of the failure and scheduled an upcoming appointment. The contact related the failure to the engine; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 250.