Table 1 shows one common seats related problems of the 2023 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Seats problems |
Second row passenger seat headrest does not lock into place. After folding the seat down to put in car seats in the third row, the headrest will not lock. This would cause severe trauma if one of our many children were to be seated in the seat during a crash. The issue has not yet been evaluated at a service center, but I intend to contact them and see if the headrest can be replaced through warranty.
Part number 68324912ac on both 2nd row seats has failed. The plastic housing encasing the spring broke on top for one seat, and on bottom for the other seat. Now the seat back does not lock in position. When the seat back tilts far enough forward, the seat slides freely forwards and backwards. I have called a few dealerships and no one has the part in stock. It is on back order due to the number of vehicles that have had this problem. Luckily the the parts broke before we were driving and we noticed the issue before someone sat in those seats. Otherwise, they could have been injured just from normal braking, and would not have been safe in an accident.
With driver seated in the driver's seat, a child entered the vehicle and pressed the "stow 'n go assist" button, instead of the "door close" button. From the stellantis website: "there is a button on the b-pillar that allows for easier operation of the stow ‘n go feature. By pushing the stow ‘n go assist feature, the front seat will move forward automatically to allow the second-row seat to be stowed. Pressing the button again moves the front seat back to its starting position" the driver's seat, while occupied, still moved forward, pinning the driver between the seat and the steering wheel. Pressing the "stow 'n go assist" button again to attempt to free the driver resulted in an error message on the instrument cluster that an obstruction was detected, so the seat could not be moved (not exact wording, unfortunately). The driver, once calmed from the initial shock of the event, was able to force her way out of the seat (it was not easy for her to move out of the seat in this position), and only then did the seat return to normal operation. Van is available for inspection, we have not attempted to reproduce the issue, the event was reported to the local dealership and they indicate they will check for any tsbs or anything of the sort once it is there. Nobody has actually inspected it, and there were no warnings or errors related to this prior to the event occurring.