Table 1 shows one common vehicle speed control related problems of the 2023 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Vehicle Speed Control problems |
I purchased this car new on December 31, 2024. I have owned it for less than 16 months, and in that time, we have had an issue occur at least 5 times where we get an alert on the screen that says, "stop safely vehicle will shut off soon". Less than 20 seconds later, the car completely dies. On each of the 5 instances, we were lucky to be going relatively slow and were in a safe place with a shoulder to pull over on. The vehicle was able to be turned back on within a few minutes. The check engine light came on momentarily, but would shut off before we were able to get the codes read. We brought this to the attention of herb chambers Chrysler Dodge Jeep ram fiat of danvers (not where we bought the car, but the closest Chrysler dealership for maintenance) and they were unable to provide any help. They said they have never seen this, and since they couldn't get any codes, they didn't know what was going on. My research informs me that this is a known issue, so I'm disappointed that they didn't know about this. I am also terrified to drive my young children in this car, in fear that this will happen again when we aren't able to safety stop. I will provide details for the most recent time that this occurred, but I haven't previously reported the other occurrences.
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-right lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "stop safely" or "service hybrid system" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate to the shoulder and stop for the vehicle to reset and allow me to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. I was eventually able to exit the freeway at this reduced speed. This was the third and fourth time issue had occurred. This happened immediately after leaving the dealership to resolve this exact issue and was told that the vehicle was safe to drive again.
While driving at approximately 65 mph on I-35 in moderate traffic, the vehicle experienced a sudden and complete loss of motive power. I was positioned in the far-left passing lane at the time of the incident. A notification message appeared on the dashboard screen (likely the "stop safely" or "service hybrid system" warning); however, there was no accompanying audible warning tone to alert me to the severity of the issue before power was lost. The failure rendered the vehicle unable to accelerate, creating a severe safety hazard. I was forced to navigate from the far-left lane across multiple lanes of traffic to reach the exit while the vehicle was effectively crippled, moving at speeds under 10 mph amidst highway-speed traffic. I was eventually able to exit the freeway at this reduced speed. This was the second time this issue had occurred. The previous check engine light had cleared on its own and I assumed the vehicle was safe to drive.
On 04/26/25 while traveling on the interstate the car issued a warning engine light and turtle image to pull off the road as the car would shut off, immediately it had no power, maybe could only go 30 mph. Took the car in on 5/10 which was the earliest appt. Said they did a software update, gave the car back. Took the car again on 6/4 when the same warning appeared again on the interstate, same situation disabled vehicle at high speeds on the interstate and no power. Said they changed a module related to the error and gave me the car back. Yesterday as I was driving on I-95 70 mph the car gave the same warning and shut off again, immediately I had no power, 30 mph. The dealer acknowledged my car is not the only one in his shop with this issue. They had my vehicle for nearly a month the time before. This vehicle is not safe to drive on the highways as it can shut off at any time. It's a known problem by Chrysler and their idea of fixing it, is issuing a warning which gives you almost no time to get off the highway before your speed is greatly reduced and even then you're stuck on the side of the highway with cars speeding by in an area with no shoulder or construction zone you'd be stuck in the middle of the road. Someone will wind up dead on the highway, I am lucky that in the 3 times this has happened I have not been hit and have been able to safely get to the shoulder, but I don't see Chrysler being able to fix this issue, the dealership did reach out to the manufacturer each time. I know my car is not the only one that has this issue and I'm concerned for the safety of anyone who owns one of these. A simple google search of this vehicle will show the problem is wide spread.
My vehicle suddenly experienced a loss of power while driving, starting at 62000 miles per hour. Sometimes the same problem occurs again after driving for several hundred miles per hour, and sometimes even after driving for tens of miles per hour. When this problem occurs, the vehicle cannot continue to drive and can only rely on inertia to slide. It must be parked on the side of the road, the engine must be turned off for one minute, and the vehicle can start again to drive normally. My car has now driven at 89000 miles per hour, and this problem has occurred countless times. At first, it occurred about once every 2-3 days, but now it occurs twice a day.
Vehicle had been operating less than 5 minutes. When I was on an on-ramp for a left entrance to a highway, several warning lights illuminated in addition to messaging on my dash. The car entered "turtle mode" which extremely limited the speed of the vehicle. I immediately pressed the button for my hazard lights to come on, but they did not operate correctly. They flashed so rarely that they did not warn vehicles behind me that I was having an incident. During this incident, the vehicle speedometer was inoperable, displaying "-- --" instead of a speed. I was lucky to be able to pull to the shoulder, but with the narrow shoulder and my child in the car I felt safer limping off the highway using primarily the shoulder. I was terrified and had some cars nearly hit me/honk as I was going approximately 10 miles per hour on a 55mph roadway. I have seen similar reports on online forums for Chrysler Pacifica minivans, so I am not the only one to encounter the issue. The vehicle has also at times refused to go into gear while in park, which is a related problem but I don't deem it a safety issue. The problem is intermittent and the service center is able to see 'codes' when they examine the vehicle but as the issue is intermittent they have returned the car to me twice with no repairs performed since it didn't occur while they had it. The warning lights and turtle mode occurred simultaneously or within a few seconds. I have a video during the incident. I can see the fuel gauge needle rising and falling wildly, turtle mode, a picture of a wrench, check engine, parking brake, brake, collision avoidance, abs, and others. Each time the vehicle has gone in for service they have seen and cleared codes but they did not come back immediately, so no repairs were attempted. It is in the shop again currently and I have escalated to the manufacturer to hopefully get greater assistance.
Vehicle was purchased new on [xxx]. 360 surround cameras and connect box malfunctioned and vehicle was brought in for service on July 10, 2024. I was told by the service advisor that the camera was a poor connection and simply plugged back in but they were unable to reproduce the uconnect issue and that it was currently working. On [xxx] I started the vehicle in my driveway and it immediately entered "limp mode" with a large red turtle appearing on the dash and the check engine light illuminated. The vehicle would not drive greater than 5mph and posed a safety risk on the road so was towed to the dealer. The hybrid battery coolant hose was replaced and I picked up the vehicle on [xxx]. The diagnostic code relayed to me was p0c44-00. On [xxx], I started the vehicle in a family member's driveway and it again entered limp mode with the red turtle and check engine light displayed. The vehicle was again not able to be driven and was towed to the dealer. Chrysler engineers are now involved in the repair. I do not know if the previous camera and uconnect box issues are related to the red turtle limp mode. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Vehicle lost motive power while driving. Vehicle was new with less then 1,500 miles. After a full charge drove about 4 miles and received message "vehicle will shut down". Tried to pull into a gas station parking lot and only made it half way through the parking lot. Vehicle has been brought to dealer and a new power inverter module is being installed.
I engaged the speed control (not adaptive speed control, also equipped on this car), and set my desired speed. I pressed and held the set+ button to increase speed, as demonstrated at 1:27 on this video https://youtu. Be/wrkcmnokynw from mopar for an older model of this vehicle. When I released the button, the car continued to accelerate. Pressing cancel or disabling speed control stopped the acceleration. This behavior is repeatable. I tested it several times on that drive cycle, and again on subsequent drive cycles.