Table 1 shows one common service brakes related problems of the 2024 Chrysler Pacifica.
| Problem Category | Number of Problems |
|---|---|
| Service Brakes problems |
There were no warnings prior to the event. I was driving the vehicle and parked at a car wash to clean the interior. After cleaning, I started the car. I checked and the indicator light on the epb (parking brake) button was off. I tried to move the vehicle but the parking brake was clearly engaged. I pressed the button several times. Nothing changed. The indicator light would not go on. I tried turning the car off/on. I tried to enter maintenance mode which failed without explanation - just a generic error. Finally, I got out, locked the car and waited ten minutes. When I got back in and started it, the indicator finally went on and I was able to disengage the brake. It is a severe design flaw that there is not a lever or pedal to operate this brake. The electronics were evidently not tested sufficiently. The parking brake should not be stuck with no way to release it and my understanding is that other owners have reported this problem. This is a safety issue that should be covered by Chrysler. I was told they would cover the diagnostic and then told they would not. Then I was told to ask the dealer about assistance to cover the diagnostic cost. The dealer had no idea what that was. If we can't rely on the brake to release, that teaches us to never use the parking brake. That is a safety hazard. There is no reliable way for the owner to control the braking system. It is furthermore unreasonable for the owner to be held responsible financially for this defect.
Car completely powered off , abs replaced, transmission shifter , replaced batteries once and now the aux battery again, car not even 3 years old. Safety issue when vehicle is just dying while in motion.
I started to brake on peck road. I turned into my driveway and as I started to come to a complete stop, the brake pedal went to the floor and the brakes did not engage and I went over a landscape wall. I have a video of the event from my ring camera. I went on-line and noticed that other Pacifica owners have had an issue similar to this one.
Adaptive cruise control slammed on brakes at least five times when nothing there in front or on the sides. First time I ended up with whiplash…now I hear it start to stop and I override system by speeding up. It also sometimes gets so close to car in front without braking so I have to manually brake. I’m concerned about being rear-ended if it slams on brakes for no reason. Five times there were no deer, people, etc.
Dash reads stop safely engine will shut off soon. Just before that the driver will loose power steering and brakes for a second. No acceleration or ability to stop safely have to just role and pray.
On a brand new vehicle with less than a few hundred miles, the electronic parking brake engaged and would not disengage until the battery was disconnected. This left an error code and the dealership replaced brake actuator. Then, the safehold feature started to randomly activate when vehicle started to move from a stop light or stop sign. An error message would display on the screen, the vehicle shifted itself into park and activated the parking brake. The message indicated the vehicle had to be turned off and restarted. After restarting, the parking brake would disengage and the transmission could be shifted back into drive. This happened in the middle of traffic. This did not leave any kind of computer error code and therefore the dealership was not able to address it. Separately, the parking brake would refuse to disengage after repeated attempts, again without an error code, and the dealership was not able to address it. The vehicle has currently been under inspection for over forty days in total, and over twenty days since the last incident. The "safehold" safety feature is an accident waiting to happen.