Chrysler Pacifica owners have reported 43 hybrid propulsion system related problems since 1996. Table 1 shows the 1 most common hybrid propulsion system problems. The number one most common problem is related to the vehicle's hybrid propulsion system (43 problems). For details of each of the problem category, use the links in the table.
| Problem Category | Number of Problems |
|---|---|
| Hybrid Propulsion System problems |
The contact owns a 2023 Chrysler Pacifica. The contact stated that while driving 70 mph, the accelerator pedal failed to respond as needed. The contact pulled over and restarted the vehicle, and the failure persisted. The vehicle was driven to the dealer to be diagnosed, and failure was associated with NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system); however, the VIN was not included in the recall. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 81,000.
The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving approximately 45 mph, the vehicle started losing motive power. The vehicle stalled with the check engine light and several other unknown warning lights illuminated. The vehicle was restarted; however, the check engine warning light remained illuminated. The vehicle was taken to a local dealer to be diagnosed, and it was determined that there was an electrical failure in the transmission. The vehicle was not repaired. The contact stated that prior to the failure, the vehicle was repaired under NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system); and associated the failure with the recall. The manufacturer was informed of the failure and referred the contact to the NHTSA hotline to report the failure. The failure mileage was approximately 113,000.
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v536000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. The check engine and battery warning lights were illuminated. The vehicle was taken to a local dealer, where it remained for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v536000(hybrid propulsion system) however, the part to do the recall repair was unavailable. The manufacturer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced the failure. The VIN tool confirms parts not available.
The contact owns a 2019 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 24v538000 (hybrid propulsion system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
See attached document for complaint.
The contact owns a 2019 Chrysler Pacifica. The contact stated that while at a traffic light, the on and off switch failed to turn off. While driving at undisclosed speeds, the vehicle shut off unintendedly. The contact stated that the failure was related to NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 48,000.
The contact owns a 2018 Chrysler Pacifica limited. The contact received notification of NHTSA campaign number: 24v536000 (hybrid propulsion system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica. The contact stated that while driving at 60 mph, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure recurred while driving, and the vehicle independently shifted to park(p). The immobilizer warning light was illuminated. After investigating the failure, the contact related the failure to NHTSA campaign numbers: 23v010000 (electrical system, hybrid propulsion system) and 18v049000 (electrical system, engine and engine cooling) that were previously performed on the vehicle. The vehicle was not diagnosed or repaired by a dealer or an independent mechanic. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2023 Chrysler Pacifica hybrid. The contact stated while his wife was driving 70-75 mph, the message "stop safely. Vehicle will shut off soon. " was displayed, and a chime sounded. Additionally, the check engine warning light and the turtle warning light were illuminated. The contact's wife was able to pull to the side of the road. The contact stated that after his wife turned off and restarted the vehicle, the message was no longer displayed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the cause of the failure could not be determined. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) and NHTSA action number: pe22008 (power train). The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 9,832.
The contact owns a 2017 Chrysler Pacifica. The contact stated while starting the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that after starting the vehicle, the vehicle shuddered and experienced low idle. The vehicle was taken to the dealer, where it was diagnosed. The dealer determined that the failure was related to NHTSA campaign number: 18v740000 (hybrid propulsion system, engine and engine cooling); however, the VIN was not included. the vehicle was not repaired. The dealer referred the contact to the manufacturer for assistance. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 95,000.
The contact owns a 2018 Chrysler Pacifica. The contact stated that while her daughter was driving at an undisclosed speed, the vehicle stalled. The contact stated there were no warning lights illuminated. The contact related to the failure NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the VIN was not included. The vehicle was towed to the dealer; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 50,000.
The contact owns a 2018 Chrysler touring. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Chrysler Pacifica hybrid. The contact stated that they had documents showing that they had NHTSA campaign number 23v010000 (electrical system, hybrid propulsion system) however after the repair the "service hybrid battery," warning light had been illuminated. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 50,000.
The contact owns a 2022 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2020 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
the contact owns a 2022 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Chrysler limited. The contact received a notification of NHTSA campaign number: 24v536000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to accelerate while depressing the accelerator pedal. No warning lights illuminated. The vehicle was taken to a local dealer where unknown repairs were completed. The vehicle was repaired out of pocket. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 75 mph, the check engine warning light was illuminated and she smelled a burning odor coming from the a/c vents. The contact veered to the side of the road and noticed that the burning odor was also coming from underneath the hood of the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed that the catalytic converter and oxygen sensors needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 18v740000 ( hybrid propulsion system, engine and engine cooling) in 2018. The contact stated that the recall remedy was not effective. The vehicle was taken to the dealer where it was diagnosed; however, the dealer declined to provide diagnostic information to the contact after several attempts. The vehicle was not repaired. The manufacturer was notified of the failure but no assistance was provided. The failure mileage was approximately 68,849.
The contact owns a 2017 Chrysler Pacifica. The contact stated while driving 55 mph, the the battery level was low and the warning message stating to plug in the vehicle to charge and to decelerate was illuminated. The vehicle stalled and lost motive power; however, the contact was able to pull over. The contact attempted to restart the vehicle several times. The contact stated that the vehicle started up for several minutes but then stalled. The vehicle was towed the dealer and the contact was informed that the vehicle needed to be charged for a full day, but no failure was found. The mechanic at the dealer had experienced the vehicle unintendedly accelerate. The dealer stated that the failure would be reported to the manufacturer. The manufacturer was contacted but stated that there was no record of the failure. The failure mileage was 39,947.
The contact owns a 2020 Chrysler Pacifica. The contact stated while driving at various speeds, the vehicle stalled upon depression of the accelerator pedal. There was no warning light illuminated. The contact had taken the vehicle to a dealer where the relay sense circuit was replaced. The contact stated that one year after the repair, the failure returned with the check engine warning light illuminated. While driving to the dealer, the vehicle stalled; however, the vehicle failed to restart. The vehicle was towed to the dealer where the electrical wiring harness was replaced. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The vehicle was repaired. The failure mileage was approximately 39,000.
The contact owns a 2018 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number 22v077000(hybrid propulsion system) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica. The contact received recall notification of NHTSA campaign number: 22v077000 (hybrid propulsion system). However, the parts to do the recall repair were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler limited. The contact received notification of NHTSA campaign number: 20v334000(electrical system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect. The contact also received notification of the NHTSA campaign number 22v077000 (hybrid propulsion system). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms tools are not available.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign number 22v077000(hybrid propulsion system) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced the failure. The VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica hybrid. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact stated that she was unable to charge the vehicle. The contact received notification of NHTSA campaign number :22v077000 (hybrid propulsion system). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced a failure. The approximate failure mileage was 46,577. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The dealer had been notified contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue and informed her that they could not offer her a loaner vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA campaign number: 22v077000(hybrid propulsion system); however, the parts for the repair were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall and offered to pay for a rental. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact called the local dealer and jacksonville Chrysler Dodge Jeep ram arlington (9600 atlantic blvd, jacksonville, FL 32225) and both confirmed that the part to do the recall repair was not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
The contact owns a 2017 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that while driving approximately 50 mph when the vehicle suddenly stalled. The contact stated that there was a warning light stating charging malfunction. The contact had to sit with the vehicle for approximately 1 1/2 - 2 hours before they were able to restart the vehicle. The contact had not taken the vehicle to the dealership. The vehicle had not been diagnosed or repaired. The approximate failure mileage was 78,000. VIN tool confirms remedy not yet available.
The contact owns a 2018 Chrysler limited. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Chrysler Pacifica. The contact received notification NHTSA campaign number: 22v-077 (hybrid propulsion system) however, the parts to do the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs as the recall notice was received several months ago. The local dealer was notified of the recall notice and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms part not available.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms remedy not yet available.
The contact owns a 2018 Chrysler limited. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2018 Chrysler Pacifica. The hybrid charging system was repaired under NHTSA campaign number:22v077000 (hybrid propulsion system). The contact stated that shortly after the repair that the battery failed to hold the expected mileage when charged. The contact took the vehicle to the dealer who did not diagnose or repair the vehicle. Since the failure had reoccurred the headlamps and the led lamps had malfunctioned. Both needed to be replaced however the vehicle had not been repaired. The manufacturer made aware of the failure. The approximate failure mileage was 20,000.
The contact owns a 2018 Chrysler Pacifica. The contact received a notification for NHTSA campaign number: 22v077000(hybrid propulsion system) ; however, the parts for the repair were unavailable. The dealer had been notified about the recall and confirmed that parts were not yet available. The manufacturer had also been notified of the recall and confirmed the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the repair. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2018 Chrysler Pacifica hybrid. The contact stated that while driving approximately 75 mph in hot weather, the vehicle went into a "turtle mode" and decelerated to 38 mph. The contact stated that the failure reoccurred while driving. The vehicle was taken to the local dealer where the failure could not be duplicated. The contact later received recall notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) and the vehicle was taken to a second dealer, town Chrysler Jeep Dodge ram (1001 n miller st, wenatchee, wa 98801), for recall repair. However, the dealer was unable to drain the battery for recall repair after several attempts. The dealer informed the contact that they were unable to drain the battery as the engine continuously kicked in. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000. Parts distribution disconnect.