Table 1 shows one common electrical system related problems of the 2017 Chrysler Pacifica Hybrid.
| Problem Category | Number of Problems |
|---|---|
| Electrical System problems |
The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA campaign number: 19v348000 (electrical system) however, the VIN was not included. The contact then received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.
On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does nothing and power steering is lost. I must coast off the highway. Once parked, the vehicle is in a state that cannot be turned on/off. The vehicle start button shows that the vehicle is on, but the engine is still off. All other electronics in car like stereo and bluetooth work as the center touchscreen remains active. Touching the start button makes this flicker to off, but it immediately returns to this state. My vehicle has been at the Chrysler dealer twice already and currently is there for a third time to resolve this issue, but they have no solution. This is deadly!.
On Friday, 7/12, while my wife, traci miller along with my 5 children, were sitting at a stoplight in olathe, KS near the intersection of 119th and blackbob , she noticed smoke coming from under the hood. As the light turned green and she accelerated forward, turning west onto 119th st. Within seconds of the the light turning green, flames were noticed coming from the underside of the front passenger section of the car. My wife quickly pulled to the side of 119th st, about 50 yards to the west of the intersection with blackbob. She proceeded to help all 5 kids from the vehicle and as they were running away, the vehicle exploded into a fireball. The total time from her seeing smoke to the fireball was less about 4 minutes.
The most recent occurrence- of many- where the vehicle not operating as it was shifted to/ not staying on/or turning off when the ignition button is pressed is as follows. In a (flat) parking lot the van was parked and turned off> the brake was pressed> the ignition button was pressed to turn the van to 'on' and the word 'run' was illuminated- it was running in full electric mode with a battery of ~85% > the shift knob was turned from p to r> the van was reversed out of a parking spot > the brake was pressed and the shift knob was spun to d > the brake was released as the steering wheel was turned to pivot out of the parking lot however the car continued in reverse. At this point I started filming to 'catch' this problem on film since similar reported issues are always 'non duplicate-able' at the dealership. The ignition button showed 'run', the "d" above the shifting knob was blinking blue, there was an orange 'check engine' light type icon showing on the main screen where the message "shift to p to start" was also showing. I had to press on the brake, shift to p, and turn off the car, then turn on the car in order to have the car be able to drive in a forward motion. While this was in a quiet parking lot me sitting in the middle of a lane was not a problem, and thankfully I was not close to the next car while I was reversing since upon shifting to 'd' I continued backwards towards a row of cars. However, I live on a busy street and often have to reverse out onto a 4 lane road where it is imperative that the van move forward when shifted as such to avoid being hit by fast moving traffic. I have also had similar occurrences happen, and frequently have to press the ignition button multiple times to get the van to turn off once parked.
Three notable issues. First, the electrical system randomly crashes and I receive a huge glaring 9-1-1 error screen that the vehicle phone system needs service. Second, the onboard charging system does not charge correctly leading me to believe failure is occuring. Lastly, the drivers automatic side sliding door often malfunctions which could cause injury.
Jun 07,2017 manufacturer recall numbert34 NHTSA recall number17v-371 recall statusrecall incomplete, remedy not yet available summary inverter module diode failure will cause the vehicle to quit operating resulting in a loss of motive power. Safety risk a loss of motive power could cause a crash without warning. Remedy; replace power inverter module. Chrysler was suppose to respond by July 24, 2017 with a campaign fix but still no action on there part. Recall number t34 . . . Updated 11/06/17 updated 11/09/2017.
Driving on interstate when the car basically lost forward drive in the middle of the highway. Was in traffic, going approximately 5mph with the adaptive cruise control on, braked for slowing traffic and on trying to re-accelerate got no power. And drifted slowly to a stop while trying to re-engage drive. Vehicle is phev, was running on battery with plenty of charge at the time and plenty of gas for hybrid gas engine backup, but neither provided power. Tried unsuccessfully to turn the car off, restart, reset, etc. , but nothing worked despite power to dash electronics. Was pushed to shoulder by state police and subsequently towed to dealer. . . . Updated 11/03/17 updated 11/9/2017.