general problems of the 2017 Chrysler Pacifica Hybrid

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 24v536000 (hybrid propulsion system); however, the part to do the recall repair was not yet available. The contact stated that the battery had previously been replaced. The check engine warning light had illuminated. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000. VIN tool confirms parts not available.

On Friday, 7/12, while my wife, traci miller along with my 5 children, were sitting at a stoplight in olathe, KS near the intersection of 119th and blackbob , she noticed smoke coming from under the hood. As the light turned green and she accelerated forward, turning west onto 119th st. Within seconds of the the light turning green, flames were noticed coming from the underside of the front passenger section of the car. My wife quickly pulled to the side of 119th st, about 50 yards to the west of the intersection with blackbob. She proceeded to help all 5 kids from the vehicle and as they were running away, the vehicle exploded into a fireball. The total time from her seeing smoke to the fireball was less about 4 minutes.

While driving 45 mph on 4-lane divided surface street, a warning chime sounded, all the dash lights illuminated, and the engine died. Once stopped, was unable to restart the engine. All the lights remained on, as did the radio, etc. Was able to �start� the system in order to put it in neutral and get pushed to side of road. Engine would still not turn over. Electronics remained on - would not turn off even when door was opened. Tow truck driver pulled a switch to enable him to put it in neutral and the engine started. Apparently when that happened, it cleared the codes and the Chrysler garage was unable to identify the problem. After four days of trying to recreate the problem, they gave up and gave me the car back. I am extremely uncomfortable driving it now. Had one previous incident where the chime sounded and all the dash lights came on, but did not lose power, or steering. Engine light came on, but once car was stopped and then restarted, light did not come back on. Both times that happened, the electric battery was depleted and car was in hybrid mode, using the gas engine.

Car was powered on, put in reverse and we began backing down a steep driveway. Part of the way down the motive power cut out, we lost power steering and power brakes and could not operate the gear shifter. We could not get the vehicle to restart on the hill but were able to roll down to the bottom. Once at the bottom we were able to restart the vehicle normally.

The van's engine stopped while traveling at 30 mph on a city street. The ac had been running. The hybrid and engine light came on. The day board stated I needed to put vehicle in park to start van. After coasting to a stop the vehicle did not respond to trying to use gear selector. This changed after sitting for 15 minutes. I drove the vehicle with engine light and hybrid light the final 1 mile home. . . . Updated 11/06/17 updated 11/09/2017.

Driving on interstate when the car basically lost forward drive in the middle of the highway. Was in traffic, going approximately 5mph with the adaptive cruise control on, braked for slowing traffic and on trying to re-accelerate got no power. And drifted slowly to a stop while trying to re-engage drive. Vehicle is phev, was running on battery with plenty of charge at the time and plenty of gas for hybrid gas engine backup, but neither provided power. Tried unsuccessfully to turn the car off, restart, reset, etc. , but nothing worked despite power to dash electronics. Was pushed to shoulder by state police and subsequently towed to dealer. . . . Updated 11/03/17 updated 11/9/2017.