Electrical System Problems of Chrysler Pacifica Hybrid - part 1

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds in hybrid mode, the vehicle occasionally failed to accelerate as intended while depressing the accelerator pedal. In addition, the contact stated that the vehicle failed to maintain speed, and gradually decelerated while the accelerator pedal was being depressed. No warning light was illuminated. The contact stated that the vehicle was previously repaired several times by the local dealer. The vehicle was taken to a local dealer and remained with the dealer for further diagnostic tests and repair; however, the cause of the failure remained unknown. The manufacturer was made aware of the failure. The failure mileage was approximately 52,000.

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The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 mph, the vehicle started losing motive power. The contact stated that his mother observed the message "stop safely - vehicle will shut off soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated that the dealer had diagnosed the vehicle but could not duplicate the failure. The dealer recommended that the vehicle be returned to the dealer if the failure was returned. The failure reoccurred and the vehicle was taken back to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to NHTSA action number: rq24004 (electrical system). The failure mileage was approximately 50,000.

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The contact owns a 2019 Chrysler Pacifica Hybrid. The contact stated while driving approximately 35 mph, and ascending a medium grade in the road, the contact heard a "pinging" sound and the "stop safely - vehicle will shut off soon" warning light and a turtle symbol and the check engine warning light was illuminated. The vehicle lost motive power but was able to drive to the side of the road and shut off the vehicle. The contact stated that she was able to restart the vehicle, but the check engine warning light and the turtle symbol remained illuminated. The contact turned off and restarted the vehicle, and only the check engine warning light was illuminated. The contact was able to drive to her destination. The contact had previously received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) and the recall repair was completed at a local dealer. The contact had not taken the vehicle to a local dealer or independent mechanic for the recent failure. The vehicle was diagnosed and was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000.

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The contact rented a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 70 mph, there was a message that stated the vehicle was going to shut down. The check engine warning light illuminated, and the vehicle stalled. The vehicle was not able to be restarted. The vehicle was pushed to the side of the road. The vehicle was towed to a car rental office. The manufacturer was not notified of the failure. The failure mileage was approximately 35,504. The VIN was not available.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while starting the vehicle, several unknown warning lights were illuminated. Additionally, the rotatory gear shift dial was unmovable, and the vehicle failed to turn off when depressing the push to start button. The contact stated that he was able to turn off the vehicle after 3-4 minutes. The contact stated that upon restarting the vehicle, the vehicle operated as needed. The contact stated that the failure occurred on four occasions. The vehicle was taken to the dealer, where it was diagnosed that the power inverter module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 30,000.

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The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 35 mph, the vehicle stalled. The vehicle was pulled over to the side of the roadway. The vehicle was restarted but failed to accelerate as intended. The contact stated that the vehicle was not able to exceed 3 mph. The vehicle stalled three additional times. The vehicle was restarted each time. The check engine and reduced power warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed that the apim module needed to be replaced. The vehicle was not repaired. The dealer notified the manufacturer of the failure and was asked to perform more tests. The manufacturer declined to approve the repairs on the vehicle. The failure mileage was 53,000.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact stated that the failure occurred immediately after the vehicle was repaired under NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The vehicle was taken back to the dealer. The dealer requested that the vehicle be diagnosed and provided the cost for the diagnostic test. The contact declined to pay for a diagnostic test. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 100,800.

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The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was repaired on July 28, 2023, under NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The contact stated that after the service visit at the dealer, the vehicle was driven to the residence and parked in a closed garage. The contact stated that on July 29, 2023, he entered the garage and discovered that the vehicle had independently started, and the garage was filled with fumes, and the gear shifter was locked in gear and was inoperable. The contact stated that he contacted the dealer and made them aware of the failure; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 57,290.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue, and a case was opened. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving 70 mph, the vehicle inadvertently lost motive power before stalling. The contact was able to safely coast to the shoulder of the roadway. After restarting the vehicle, the vehicle seemed to return to normal functionality. The service battery system warning light was illuminated. The vehicle was taken to the dealer, who related the failure to NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) but the VIN was not included. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who was unable to duplicate the failure. The manufacturer was notified of the failure but was unable to assist. The failure mileage was 46,000.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that he attempted to use the key fob to unlock the doors, but the doors failed to unlock. The contact stated that he was able to use the key to manually unlock the doors. The contact stated that after starting the vehicle, the vehicle lost motive power. The contact was able to jumpstart the vehicle and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the battery needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact stated that upon having the vehicle inspected, the check engine warning light illuminated, and the contact was provided a notice of the NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The vehicle was taken to back the dealer however, the failure could not be duplicated. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to take the vehicle to the dealer and advised to speak with the dealer. The failure mileage was approximately 12,000.

The contact owns a 2018 Chrysler pacifica. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.  VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification from carfax of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system); however, the part to do the recall repair was not yet available. The contact stated that while driving at 35 mph, the vehicle lost motive power with the service charging system and shift to park messages displayed. The check engine warning light was illuminated. The vehicle coasted onto the shoulder of the roadway; however, the vehicle failed to restart when the auto start/stop button was depressed, and the brake pedal was depressed. The contact was able to restart the vehicle after releasing the brake pedal while the auto start/stop button was depressed; however, the check engine warning light remained illuminated. The vehicle was taken to the dealer, where the error codes were reset. The dealer determined that the failure was related to NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that parts were not yet available. The failure mileage was 34,374. VIN tool confirms parts not available.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact stated that while driving at approximately 65 mph, the vehicle lost motive power without warning. The 'stop safely, vehicle will shut off" message was displayed. The vehicle was able to be restarted. The vehicle was taken to a local dealer and was serviced under NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The vehicle was repaired; however, the contact stated that while driving at various speeds, the failure reoccurred. The vehicle was then taken to dch Chrysler Dodge Jeep ram fiat of temecula (26845 ynez rd, temecula, CA 92591), where it was diagnosed that an unknown software needed to be rebooted. The vehicle was repaired; however, the failure recurred, and the vehicle was taken back to the dealer, where it remained awaiting further diagnosis and repairs. The manufacturer was not made aware of the failure. The failure mileage was 5,930.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated that while driving at various speeds, the check engine warning light illuminated. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. The failure mileage was approximately 15,000.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of the NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed the check engine warning light illuminated. The contact then stated that the front panel electrically started to malfunction, and the vehicle intermittently hesitated then stalled. The dealer was notified of the failure however, the contact was informed that he was unable to schedule an appointment until the end of March 2023. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, the contact stated that the call was disconnected. The failure mileage was approximately 6,100. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler pacifica. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2010 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (hybrid propulsion system, electrical system) however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact also expressed concerns that the fix for the recall would not correct the failure. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The check engine warning light illuminated, and the vehicle failed to switch to the electrical system at initial start-up intermittently, and instead used fuel. The sensor to detect the temperature and cooling for the battery failed and needed to be replaced. The manufacturer was made aware of the failure. The approximate failure mileage was 31,000. VIN tool confirms parts not available.

The contact owns a 2022 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2019 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that the vehicle was serviced under NHTSA campaign number: 22v077000 (hybrid propulsion system) however, after retrieving the vehicle from the dealer a failure was experienced. The contact stated that while his wife was parking the vehicle a warning light was illuminated with the "check hybrid system" message displayed. The contact stated that the vehicle was turned off and later restarted without issues. The contact stated that after his wife called him, he drove the vehicle home; however, while driving at approximately 35 mph, the vehicle lost motive power without warning. The vehicle was able to restart 10 minutes later with no issues. The dealer was contacted, and the vehicle was taken back however, the failure could not be replicated. The contact stated that he recently received NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The contact stated that he was concerned that the software update was not going to fix the issue or provide the driver with enough time to be safe. The contact stated that he had read that the update was to be a warning that the vehicle would shut down in about 30-60 seconds. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The approximate failure mileage was 39,200. VIN tool confirms parts not available.

The contact owned a 2022 Chrysler Pacifica Hybrid. The contact stated that while making a left turn, the accelerator pedal was depressed however, the engine failed to increase in speed. As a result, another vehicle crashed into the front passenger side of the contact’s vehicle. No warning lights were illuminated. The air bags deployed. No injuries were sustained. No medical attention was required. A police report was filed. The vehicle was towed to a salvage yard and deemed a total lost by the insurance company. The vehicle was not diagnosed or repaired. The contact then stated that she became aware of the NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) upon searching the NHTSA website. The dealer nor the manufacturer was not notified of the failure.  the failure mileage was approximately 9,000.

The contact owns a 2018 Chrysler pacifica. The contact stated while driving 40 mph, several unknown warning lights illuminated. Additionally, the gear shift indicator light turned off, and the vehicle lost motive power. The contact was able to pull into a parking lot. The contact turned off and restarted the vehicle however, the failure persisted, and the gear shifter became inoperable. The contact turned off the vehicle. The contact stated that upon restarting the vehicle after an hour, several unknown warning lights were illuminated, but the gear shifter was operable. The contact was able to drive to residence and parked the vehicle. The contact stated that the dealer had previously repaired the vehicle under NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system) on several occasions; however, the failure persisted. The dealer was not contacted. The manufacturer was notified of the failure. The failure mileage was approximately 69,750.

The contact owns a 2021 Chrysler Pacifica Hybrid. The contact stated while driving at approximately 5 mph, the vehicle stalled. The contact stated no warning light was illuminated. The contact stated a bystander was unable to push the vehicle out of the road. The contact stated that the transmission was shifting out of neutral(n) to park(p) independently. The contact stated she was able to restart the vehicle and drove to her residence. The contact took the vehicle to the local dealer, where it was diagnosed with needing the battery to be replaced. The vehicle was repaired but experienced the failure for a second time on January 26, 2023. The contact stated that the check engine warning light was illuminated. The contact called the local dealer and made them aware of the failure. The dealer informed the contact that the vehicle was included in NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system). The contact towed the vehicle to the local dealer, where it was diagnosed with needing the battery system and the entertainment system to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had been informed of the failure. The failure mileage was approximately 25,886. VIN tool confirms parts not available.

The contact owns a 2018 Chrysler Pacifica Hybrid. The contact stated that upon starting the vehicle, the messages "service hybrid system" and "service shifter" were displayed. Additionally, the check engine warning light was illuminated. The vehicle was taken to the dealer, where the software update was completed under Chrysler campaign number: a14; however, the failure persisted. The check engine and the mil warning lights were illuminated. The vehicle was taken back to the dealer, where Chrysler campaign number: z11 was performed. The contact stated that the vehicle failed to start intermittently. The vehicle was taken to the dealer, where it started after 45 hours. The check engine warning light was illuminated. The dealer received assistance from the manufacturer’s engineers; however, the failure could not be duplicated. The failure persisted with a beeping sound activated. The dealer diagnosed that the vehicle speed signals, the coolant bypass valve 'b' control circuit, the coolant two-way valve had failed, and the high temperature shut off valve had failed internally. The vehicle was repaired; however, the failure persisted. The contact received notification of NHTSA campaign number: 23v010000 (electrical system, hybrid propulsion system), which the dealer related to the failure; however, the parts to do the recall repair were not yet available. The pcm was updated. The contact stated that the vehicle failed to start. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2019 Chrysler Pacifica Hybrid. The contact stated that while idling at a stop light, the “service charging system" message displayed and the vehicle independently shifted to park(p) and became undriveable. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The contact indicated that the vehicle was previously serviced for a similar failure and the electric coolant heater was replaced; however, the failure reoccurred. The manufacturer was notified of the failure. The failure mileage was 37,000.

The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that while turning either left or right, the steering wheel seized. The contact stated that the failure was related to NHTSA campaign number: 19v348000 (electrical system) however, the VIN was not included. The contact then received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 62,000. VIN tool confirms parts not available.

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The contact owns a 2018 Chrysler Pacifica Hybrid. The contact received notification of NHTSA campaign number: 22v077000 (hybrid propulsion system). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the dealer was contacted and confirmed that the part to do the recall repair was not available. The contact stated that the vehicle failed to charge while plugged in. The dealer was contacted but was unable to determine the cause of the failure; but stated that the failure might be related to the recall. The contact was informed that the vehicle could not be taken to the dealer for diagnostic testing because the recall remedy was not available. The contact stated that the vehicle was previously included and repaired under NHTSA campaign number: 20v334000 (electrical system). The contact feels that both recalls were related. The manufacturer was notified of the failure and opened a case. The contact stated that the manufacturer confirmed that the remedy was not available and offered no further assistance. The approximate failure mileage was 24,000. VIN tool confirms parts not available.

On three seperate occasions over the past five months, I have encountered the same issue. While driving between 75-80mph on the highway with 32-44% life on the hybrid battery, the vehicle has shut off the engine. A message comes up on the cluster that I must put the vehicle in park to drive. The accelerator does nothing and power steering is lost. I must coast off the highway. Once parked, the vehicle is in a state that cannot be turned on/off. The vehicle start button shows that the vehicle is on, but the engine is still off. All other electronics in car like stereo and bluetooth work as the center touchscreen remains active. Touching the start button makes this flicker to off, but it immediately returns to this state. My vehicle has been at the Chrysler dealer twice already and currently is there for a third time to resolve this issue, but they have no solution. This is deadly!.

On Friday, 7/12, while my wife, traci miller along with my 5 children, were sitting at a stoplight in olathe, KS near the intersection of 119th and blackbob , she noticed smoke coming from under the hood. As the light turned green and she accelerated forward, turning west onto 119th st. Within seconds of the the light turning green, flames were noticed coming from the underside of the front passenger section of the car. My wife quickly pulled to the side of 119th st, about 50 yards to the west of the intersection with blackbob. She proceeded to help all 5 kids from the vehicle and as they were running away, the vehicle exploded into a fireball. The total time from her seeing smoke to the fireball was less about 4 minutes.